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*Schedule at a Glance

*Schedule is subject to change
Monday, September 26
7:30 p.m.
Networking Reception (Optional for all attendees) 
Tuesday, September 27
***GENERAL SESSION *** 

7:30 a.m.
Networking Breakfast
8:30 a.m. Optional Education Session: Payments 101: An Overview of US Payment Network
Presenter: Rene Pelegero (president & managing director, Retail Payments Global Consulting Group) 
Optional Education Session: Fraud and Chargeback Management - Best Practices and Real World Solutions
Presenter and Moderator: Peter Forbes (president, Worldpay US Corporate Business Unit)
Presenters: Lee Jurgens (ceo, Prociant), Dave Wilkes (ceo, Chargeback), Ira Goldman (director, Auriemma Consulting Group), Doug Whiteside (senior business leader, MasterCard Dispute Resolution Management Team) and Liz Chaffin (senior director, dispute processing products, Visa, Inc.)
10:00 a.m. Networking Break
11:00 a.m. 
Optional Education Session: Payments 201- Wallets, Big-Data, and Omni-Channel
Presenter: Rene Pelegero (president & managing director, Retail Payments Global Consulting Group) 
12:00 p.m.
Networking Lunch Sponsored By
MAG_sponsor_CardinalCommerce
11:30 a.m.  CNP Taskforce/E-Commerce SIG (Working Lunch)
This merchant only meeting is for E-Commerce merchants and our CNP task force.  
12:00 p.m. NEW!  Working lunch for Merchant Only Special Interest Groups (SIGs)
     Mass Merchant                     
     Petroleum/Convenience Stores
     Small Ticket/Restaurant
1:15 p.m. 
Breakout Sessions
MAG_2016_conf_breakout_web
5:30 p.m New Member & Guest Merchant Reception
5:30 p.m.
Networking Reception and Dinner Sponsored By
MAG_JPMORGAN
Wednesday, September 28
***GENERAL SESSION ***
 

7:30 a.m.
Networking Breakfast Sponsored By
MAG_sponsor_FirstData
8:30 a.m.
Opening Remarks – Mark Horwedel (ceo, Merchant Advisory Group)
8:45 a.m. 
The Importance of Payments Strategy
Moderator: Beth Costa (partner, Oliver Wyman) 
Presenters: Gavin Waugh  (vp and treasurer, The Wendy's Company) Trent Addington (director of payment services, Walmart) and Bryan Penny (vp, payment and new markets, Nordstrom) 
9:45 a.m. 
Networking Break
10:15 a.m. Keynote: First Data and the Future Course of Commerce
Bisignano_Frank_headshot
Presenter: Frank Bisignano (chairman and ceo, First Data)
10:45 a.m. Priority Debit Routing -- The Billion Dollar Opportunity
Presenters: Nandan Sheth (president, Acculynk) and Kalyani Iyer (payment operations, Square)
11:00 a.m. 
Corporate Strategies for Preventing Payments Fraud
Moderator: Claudia Swendseid  (svp, Federal Reserve Bank of Minneapolis)
Presenters: Rue Jenkins (assistant treasurer, Costco Wholesale Corporation) and Jinee Ellis (svp & manager, Wholesale Internet Fraud Prevention and Authentication, Wells Fargo)

12:00 p.m.
Networking Lunch Sponsored By
MAG_sponsor_AmEx
1:00 p.m. 
ACH: The Path to Lower  Cost Payments
Moderator:  Jim DuBoyce  (director, W. Capra Consulting Group)
Presenters: Kaz Nejatian (ceo, KASH), Adam Frisch (president, BIM Networks, Inc.) and Gray Taylor (executive director, Conexxus)

1:55 p.m. Keynote: The Future of Financial Services
Nelms_David hi res
Presenter: David Nelms (ceo, Discover Global Network)
2:30 p.m. 
Networking Break
3:00 p.m.
Optimizing Omni-Channel
Moderator: Elley Frost (president, CMS Payment Intelligence)
Presenters: Chris Priebe (director, treasury payments and risk, Southwest Airlines), Troy Carrothers (svp, Kohl's Department Stores, Inc.), Maureen Elworthy (director of treasury,Royal Ahold) and Eric O'Brien (manager, electronic payments, Dunkin Brands)

3:55 p.m.  KnowYourPayments Launch and Announcement of MAG Exhibitor Quest Prize Winners
4:00 p.m.  How EMV Has Changed Retail
Moderator: Clint Cady (director of payments, W. Capra Consulting Group)
Presenters: Kelly Andrus (manager, credit card services, Tesoro Refining and Marketing), Jon Wallgren (director, Kohl's Department Stores, Inc.), Debby Cannon (director, Revenue Accounting,  Gap, Inc.) and David Ades (evp, Head of Large Corporate Sales, Bank of America Merchant Services)

5:00 p.m. 
Closing Remarks - Mark Horwedel (ceo, Merchant Advisory Group)
5:30 p.m. 
Networking Reception and Dinner Sponsored By

Thursday, September 29
***MERCHANT ONLY DAY***

7:30 a.m.
Networking Breakfast‚Äč (All Non-Merchant Attendees)
8:00 a.m.

Merchants Only-Before the Bell/Working Breakfast
Merchants: Join us for a working breakfast with brief updates on the Washington D.C. legislative and regulatory landscape, developments in the MAG’s CNP Initiative, and the status of our conversations with the card brands.

  • Washington Report
  • The World Wide Web of E-Commerce
  • Where we Stand with the Brands
8:30 AM  A Word from the MAG Chairman – John Drechny (senior director of payment services – Walmart)
8:40 a.m. Debit Card Interchange Fees and Routing: Data Collection by the Federal Reserve Board
Presenter: Jessica Calfee Stahl (senior economist, Federal Reserve Board)
9:50 a.m. Networking Break
10:30 a.m.
Merchant Only Special Interest Groups (SIGs)
     Mass Merchant
     eCommerce
     Petroleum/Convenience Stores
     Small Ticket/Restaurant
11:30 a.m.
Open Discussion and Closing Remarks
12:30 p.m.
Box lunch to go
12:30 p.m.
Adjourn


 



Federal Reserve Payments Study: What Role for Merchants?
Geoffrey Gerdes (Federal Reserve) and Steven Cordray  (Federal Reserve)

Federal Reserve Payments Study: What Role for Merchants?
Geoffrey Gerdes (Federal Reserve) and Steven Cordray  (Federal Reserve)

*Detailed Schedule
*Schedule is subject to change
Monday, September 26
7:30 p.m.
Networking Reception (Optional for all attendees) 
Tuesday, September 27
***GENERAL SESSION *** 

7:30 a.m.
Networking Breakfast
8:30 a.m.

Optional Education Session: Payments 101: An Overview of US Payment Network
Presenter: Rene Pelegero (president & managing director, Retail Payments Global Consulting Group) 

In the Payments 101 session, Rene Pelegero will cover the following topics:

  • Payments Framework:  This section offers a way to organize the world of payments, identifying the roles and the relative functions of payment networks, payment instruments, and some of the newer payment technologies.
  • Credit and Debit Card Network Overview:  Learn about the mechanics of card based payment networks. It describes the different payment card types, 3- and 4-corner card networks, single message and dual message networks, and credit cards vs. debit card networks. It describes the details of the different processing steps (e.g. Authorization, Clearing, and Settlement) and it outlines how disputes and exceptions are handled by these networks. 
  • Automated Clearing House (ACH) Network Overview:  This section reviews the mechanics of the ACH payment network. It describes its origins, how it is being utilized in retail situations.  It describes ACH transaction flows as well as the dispute and exception handling for this network. 
  • Payment Network Economics: This section contains a high level comparative overview of the economics of cards and ACH networks, including: 
     -  A high level overview of interchange and network fees paid by merchants on each transaction initiated by a payment card.   
     -  A high level overview of ACH fees and who pays/collects them.

More Information Regarding this session.

Optional Education Session: Fraud and Chargeback Management - Best Practices and Real World Solutions
Presenter and Moderator: Peter Forbes (president, Worldpay US Corporate Business Unit)
Presenters: Lee Jurgens (ceo, Prociant), Dave Wilkes (ceo, Chargeback), Ira Goldman (director, Auriemma Consulting Group), Doug Whiteside (MasterCard) and Liz Chaffin (senior director, dispute processing products, Visa, Inc.)

Learn about best practices for handling retrieval requests and chargebacks and preventing fraud. This session will begin with a general overview of the retrieval and chargeback process and MAG best practices to prevent fraudulent transactions in the first instance. Next we will hear from three experts in this field who will describe recent and upcoming developments in fraud prevention and retrieval and chargeback processing followed by what we anticipate to be a robust question and answer session.  Participants should expect to leave this discussion with real world solutions that they can implement in their business models.
10:00 a.m. Networking Break
11:00 a.m.
Optional Education Session: Payments 201- Wallets, Big-Data, and Omni-Channel
Presenter: Rene Pelegero (president & managing director, Retail Payments Global Consulting Group) 

The growth of the Internet of Things (IOT), mobile phones and tablets is fostering the technological convergence to create omni-channel commerce. The challenge faced by merchants is to figure out what technologies are best suited to address the needs of the merchant and the consumer.  
Should a merchant develop its own wallet or should it rely on generic payment wallets?  What is the importance of big data and how can that be used to maximize purchases while minimizing friction during the checkout process?

This session gives an overview of the relevant mobile technologies and reviews a number of payment solutions and key players in the market contrasting generic wallets like Apple Pay and Samsung Pay against merchant specific wallets such as Starbucks and Dunkin Donuts.The session will also review ways in which other technologies (e.g. IOT) can be used to improve the customer experience. After this session, attendees will have a better grasp of available tools and an understanding of the issues associated with developing omni-channel commerce solutions.  

More information regarding this session.
12:00 p.m.
Networking Lunch Sponsored By
MAG_sponsor_CardinalCommerce
 11:30 a.m. CNP Taskforce/E-Commerce SIG (Working Lunch)
This merchant only meeting is for E-Commerce merchants and our CNP task force.  
 12:00 p.m. NEW!  Working lunch for Merchant Only Special Interest Groups (SIGs)
     Mass Merchant
     eCommerce
     Petroleum/Convenience Stores
     Small Ticket/Restaurant
1:15 p.m. 

Breakout Sessions

Accel Network
CardFree Cash – The Evolution of Cash Access in the Digital Age
1:15-1:50 p.m.

An evolution in cash access is underway. Since the ATM was first introduced nearly 50 years ago, the way people access cash has remained almost unchanged. While nearly every other aspect of financial services has been transformed over the years by digital innovations, the ability to get cash has continued to operate on the same card-and-PIN fundamentals it did a half century ago. Today, however, consumer expectations for how they access and manage their money are changing. 
Life moves fast. People rush out the door, forgetting their cash and cards, they leave a purse behind in a restaurant, or worse, their wallet is stolen while they’re out of town. In today’s world, consumers expect to be able to access their money anytime, anywhere. Whether they’re running errands across town or on vacation across the country, people have come to expect a transformation in the way they can access their cash.  
To satisfy consumers and attract new ones, financial institutions are investing in and delivering capabilities that facilitate safer, faster and more convenient access to cash. You have an opportunity to capitalize on this by offering convenient in-store CardFree Cash access at your customer service center.  Providing consumers the ability to get cash using a secure access code and PIN instead of a card enables you to differentiate your business and generate incremental revenue through increased revenue-producing transactions. It’s a simple way to delight your customers and grow your bottom line by offering a safe and convenient card-free cash option at your business.
Speaker: Carol Specogna (VP of the Accel Network for Card Services at Fiserv)

Acculynk
PINless Debit Processing for eCommerce
1:15-1:50 p.m.
This presentation is on least cost routing online and mobile debit volume, utilizing the PIN/Debit networks.   As part of the evolution of payment processing for eCommerce, and in response to Durbin, merchants now have access to the regional Debit/EFT networks in the US for processing online debit. In addition to decreasing the cost of processing debit transactions, the addition of these networks encourages competition in a space dominated by the card brands. During this session we will discuss the history, evolution, and current state of affairs for processing debit online.
Speaker: Zac Ebrams (Director of Business Development at Acculynk vb)

ACI Worldwide
eCommerce Growth Opportunities…Maximizing Conversion Rates and Revenue
2:00-2:35 p.m.
With explosive growth and over 2 trillion US dollars up for grabs globally, eCommerce and digital payments are the new frontier for merchants. Finding the right mix of payment options for a seamless and secure checkout process can deliver great results. In fact, merchants can expect up to 50% higher conversion rates just by adding a 3rd, local payment type.  In this breakout session, Mike Braatz, Chief Product Officer, ACI Worldwide , discusses how the final step in the purchasing process, the checkout conversion rate, significantly impacts a merchant’s revenue.
Using real world examples, this breakout session will provide a roadmap on how a well-executed eCommerce strategy with alternative and mobile payment options can convert shoppers into buyers and reduce cart abandonment rates. In addition, this session will provide best practices in cross-border payments for those merchants looking to take advantage of new revenue streams offered by today’s borderless shoppers. Finally, Mike will provide insights on how fraud prevention and payment security strategies can also help maximize new and existing revenue streams for local and international eCommerce expansion.  
Speaker: Mike Braatz (Chief Product Officer, ACI Worldwide)

Auriemma Consulting Group 
Why Mobile Matters  
1:15-1:50 p.m.

There was plenty of hype surrounding the arrival of mobile wallets. But in the aftermath, many merchants observed such low numbers of mobile transactions, the consumer interest appeared to be miniscule at best. The industry wondered -- was mobile too small to matter? Not according to consumers.
In this session, you’ll hear:
   Research from the shoppers’ perspective: How mobile payment acceptance is influencing shopping behavior, from the choice of merchants to the channel
   Why adoption rates are higher than they appear, and how mobile payments will reach the tipping point
   Tangible insights into how mobile attracts profitable, socially influential customers with major potential for upside on lifecycle growth
Both technology and demography have stacked the deck toward the rapid growth of mobile payments: Will you be ready?
Speaker: Marianne Berry (Managing Director of Payment Insights at Auriemma Consulting Group)

Bank of America Merchant Services
Rise of Semi-Integrated
3:50-4:35 p.m.
Semi-integrated is taking off at across the payments spectrum. The array of options is only growing more complicated, posing a lot of challenges while offering the opportunity of new functionality and an improved customer experience at the point of sale. The long-term growth of payments is being driven in part by the facilitation and marketplaces that semi-integrated offerings can provide. In this session, we’ll discuss the continuum of hardware and software options, the future of third party connectivity, along with the benefits and drawbacks of this kind of partnership. 
Speakers: David Ades, (EVP-General Manager and Head of Sales-North America-Bank of America Merchant Services) and Michael Roberts, (Bank of America Merchant Services)

CardConnect 
Payments Security and Best Practices For Protecting Card Holder Data
1:15-1:50 p.m.

In this session, CardConnect will describe typical Enterprise payment processing environments that fall short on securing cardholder data. The areas that will be covered in this session include: 
• An overview of classic payment processing environments and standard data encryption practices 
• Typical payment processing areas that are overlooked (data storage, POI, eCommerce, employee training, IVR-Call Center, network traffic, data redundancy and disaster recovery) 
• Is encryption alone sufficient to protect card data? 
• Properly assessing card data protection risks (litigation, brand damage, loss of revenue) 
• Payment Security at its Best – (Tokenization, P2PE, POI assessment, eCommerce, PCI cost / scope reduction) 
• CardConnect solutions (CardSecure, gateway, P2PE) 
• Q&A
Speaker: Miguel Graci (VP – Solutions Engineering, CardConnect)

CardinalCommerce and Priceline
False Positives: Not Positive for Anyone!
4:45-5:30 p.m.

In recent research, we have learned that false positives are a much bigger issue to online merchants than fraud is. In this session, we will help merchants understand the impact of false positives, how they can reduce their false positives and increase their authorizations, and ultimately, their revenue.
Speakers: Alasdair Rambaud (SVP of Merchant Services, CardinalCommerce) and Eric Lorenz (VP of Finance Operations with Priceline)

The CardLinx Association
Card-Linking: The Ultimate Tool for Your Loyalty Program
4:45-5:30 p.m.
As digital marketing moves beyond dollars and cents to brand building and consumer loyalty, card-linking has emerged as a silver bullet for reward programs and private label credit cards. Card-linking gives retailers the ability to interact with customers using their shopping preferences and location to create branded experiential purchases. Come and learn how to apply card-linking to your digital marketing or loyalty card program to attract new customers, engage loyal customers and increase revenue. 
Speakers: Panel to include Silvio Tavares (President and CEO of The CardLinx Association), Brendean Makechnie (vp, strategic partnerships, Shop Your Way),Carlo Cardilli (senior business leader, merchant loyalty, North America lead, MasterCard) and Bruce Sattley (svp, corporate development and strategy, Quotient)

CMS Payments Intelligence
Cash management: secrets of the super-efficient merchants
3:05-3:40 p.m.

Many merchants don't realize that there are huge hidden opportunities to reduce cash costs. In this presentation, participants will learn how to stop millions of dollars being wasted each year on inefficient cash management operations and how top-performing merchants are able to process cash up to 60% cheaper than their rivals.  The presentation will include: 
• How your cost of cash is going to change over the next 5 years
• How to analyse your cost of cash properly 
• 3 key methodologies for reducing your cash handling and armoured transport budget
CMSpi has worked with hundreds of large merchants to optimize and reduce their costs of cash
Speaker: Brendan Doyle (CEO of CMS Payments Intelligence)

First Data 
Reaching today’s consumer through connected commerce 
3:50-4:35 p.m.

Businesses have adapted to waves of fast innovation in recent years, but as ecommerce and mobile evolve from stunning innovations to common expectations, it’s time to take the next steps toward the future of commerce. Consumers expect a more integrated buying experience that is quick, consistent, secure, and available wherever they happen to be, at any time, and through any type of device. Welcome to the age of Connected Commerce — commerce that is integrated, personalized, secure, open, and smart.
Speaker: Jack Stephenson (SVP, Digital Commerce Solutions, First Data)

FIS 
Unlocking the Power of Mobile Consumerism: Deliver a future-forward experience for your consumers 
2:00-2:35 p.m.

With personal smart-devices reaching near ubiquity, the retail markets have been at the forefront of application development. By facilitating real-time links between consumers and service providers, mobile connectivity enhances a convenient retail experience, improves selling ratios, boosts loyalty, and facilitates payments. As technology continues to propel interoperability among solutions payments can become seamless so merchants can focus on meeting consumer needs in real-time. Hear from industry experts working with a number of partners to deliver technology solutions to help merchants unlock mobile and deliver context driven value.  This session will discuss the rising trend of mobile consumerism and provide actionable ideas to implement an effective mobile strategy.  
Speaker: Priya Dozier (VP, Product Management, Global Retail Payments Division of FIS) and Christopher Mallardi, (Senior Director, Retail Payments)

Heartland Payment Systems
Alternative payment strategies, Swipe, Tap and Go Mobile Payments:
3:50-4:35 p.m.

As customers’ demand for convenience and speed, and their willingness to use mobile pay apps continue to increase, merchants are grappling with just how to incorporate mobile pay into their business. Should they use third party technology? Build their own app? How should this technology interact with loyalty programs, websites, and online ordering capabilities?
Speaker: Gilbert Bailey (VP, Beanstalk Engage)

ICC Solutions, Ltd.
EMV Terminal Accreditation Testing & Certification - Benefits of Closed Loop Test Environment
2:00-2:35 p.m.

This session will explain the concept behind the closed loop test environment where both payment card and brand host simulators, necessary to perform full end-to-end EMV level 3 terminal integration tests for brand accreditation, are combined in a unique test environment featuring extensive automation. The session will outline the resulting benefits to merchant acquirers ranging from increased test efficiency to reduced time for their merchants, ISV’s and VAR’s to be certified. Lastly, the session will present the additional benefits a merchant acquirer, having gained self-certification with the payment brands, may achieve by appointing an approved service provider to manage the entire certification process.
Speaker: Derek Ross (Head of Sales & Business Development, ICC Solutions Ltd.)

Ingenico Group 
The Great Mobile Wallet Debate 
2:00-2:35 p.m.

This session will focus on the ever expanding mobile payments market, which is becoming saturated with more options available for consumers every day. Attendees will learn how they can best meet their customers’ expectations and create better payment experiences that drive loyalty. Greg Burch will also discuss how merchants can evaluate the best types of mobile payments for them to accept.
Speaker: Greg Burch (VP of Strategic Initiatives, Ingenico Group, North America)

J.P. Morgan
The Emerging Payment Experience: Transforming Value for Consumers

3:50-4:35 p.m.
The presentation addresses the following question:  how can merchants use payments to transform the consumer experience as part of their evolving business strategy and objectives?
Consumer expectations are changing and the emerging payment landscape reflects this. Payments are a crucial part of transforming the consumer experience. Approaching payments strategically can help businesses grow, manage costs and prepare for the future.
Speakers: James Ray (Managing Director, Enterprise Sales Chase Commerce Solutions) and Drew Soinski (Executive Director, Global Enterprise Solutions)

Kash
Capturing more Transaction Revenue through Interchange Reduction
3:05-3:40 p.m.

The market is more competitive than ever which is putting a strain on your business. Meanwhile interchange rates have not changed since 2011, and you're trying to determine the right payment strategy to lower your cost of transactions. During our session, we'll discuss these challenges and how new technology is being used by merchants to lower their transaction fees while eliminating their fraud and chargeback liability.
Speakers: Kaz Nejatian (CEO of Kash Corp.) and Greg Murphy (Director of Enterprise of Kash Corp.)

MShift 
Alternative Mobile Payments for Gas Stations & Convenience Stores
3:05-3:40 p.m.

Verifone, Team One Credit Union and MShift have deployed AnyWhereMobile™ mobile payments at the pump and in-store for the petroleum and convenience store industry. The per transaction fee is a flat $0.15 without any additional hidden costs or risk of chargebacks. Starting with a Clark gas station, AnyWhereMobile is expanding to other major brands. This presentation will detail how this new payment rail works for the Petro & C-Store industry across the country and how it is able to overcome fundamental drawbacks, including EMV, fraud and chargebacks, inherent with plastic payment cards.
Speakers: Paul Kern (Sr. Product Manager, Verifone), Tim Ferrio (eServices Supervisor, Team One Credit Union) and Scott Moeller (President & CEO, MShift).   

P97 Networks
The Mobile Payment Evolution:
3:05-3:40 p.m.
Straight from the trenches, P97 will provide experiences and recommendations for designing and implementing a Mobile Commerce platform with consideration for Industry Standards, Operational Support, Real-time Event Monitoring, and Data Security (including PII). The speaker will also speak about Benchmarking Results, Economic Benefits, and Marketing Transformation enabled by mobile commerce. 
Speaker: Don Frieden (CEO P97 Networks)

STAR Network
The Future of Fraud: Protect Your Customers. Protect Your Brand.
4:45-5:30 p.m.

Payment card fraud can be costly for everyone so staying ahead of potential fraud is key to preserving your brand’s reputation and cardholder relationships. It’s a huge responsibility, especially in today’s environment with identity theft rates increasing and fraudsters continually finding new and innovative ways to steal.  It’s crucial for merchants to have a strong understanding of how criminals operate and how risk management is changing.  With this knowledge, along with a strategic plan, there is a better chance of mitigating risk and recognizing attacks before they do serious damage to your business.
This session will address the following points: 
• Fraud trends and impact
• Best practices to combat fraud
• Fraud detection and prevention solutions 
• Building a strategic plan
Speaker: Brian J. DuCharme (VP, Head of Product & Innovation – STAR® Network, First Data)

Worldpay
M-Commerce in the Age of the Consumer
4:45-5:30 p.m.

This is the "Age of the Consumer," and today’s point-of-sale revolves around the person behind the computer screen and on a mobile device. Ian Van Buskirk will discuss how the future of digital payments being driven by consumers is impacting merchants. The audience will learn how to bridge the m-commerce gap, deliver on customer expectations and the essential role of payments security.
Speaker: Ian C. Van Buskirk (VP, Product Strategy and Management, Worldpay US)

5:30 p.m.  New Member & Guest Merchant Reception
5:30 p.m.
Networking Reception and Dinner Sponsored By
MAG_JPMORGAN
Wednesday, September 28
***GENERAL SESSION ***
 

7:30 a.m.
Networking Breakfast Sponsored By
MAG_sponsor_FirstData
8:30 a.m.
Opening Remarks – Mark Horwedel (ceo, Merchant Advisory Group)
8:45 a.m. 

The Importance of Payments Strategy
Moderator: Beth Costa (partner, Oliver Wyman) 
Presenters: Gavin Waugh  (vp and treasurer, The Wendy's Company),Trent Addington (director of payment services, Walmart) and Bryan Penny (vp, payment and new markets, Nordstrom) 

Discuss how a merchant’s business is going to change and the implication.  Higher interchange (payments cost), higher chargebacks, advanced technology requirements.  It’s supposed to lead to more sales but how do you balance this new world by having all of these things.  
9:45 a.m. 
Networking Break
10:15 a.m. Keynote: First Data and the Future Course of Commerce
Bisignano_Frank_headshot
Presenter: Frank Bisignano (chairman and ceo, First Data)

A conversation with First Data Chairman & CEO Frank Bisignano, who defied the skeptics and launched the largest IPO of the year in 2015, and there hasn’t been a bigger one since. That event marked a major milestone for a man known as “Mr. Fix-It,” but the journey is far from over. From the Clover on the countertop of SMBs to the vast acquiring and processing machinery that powers 2,500 transactions a second around the world, Bisignano is leading his company to help clients bridge the hurdles of payments and grow their businesses, now and in the future. From EMV to Universal Commerce, Bisignano’s First Data is helping to shape the industry’s future course. 
 10:45 a.m. Priority Debit Routing -- The Billion Dollar Opportunity
Presenters: Nandan Sheth (president, Acculynk) and Kalyani Iyer (payment operations, Square)

Acculynk and Square will discuss the benefits of priority routing debit transactions for both POS and CNP channels. The opportunity is more than cost, many merchants see increased approval rates.  

11:00 a.m. 
Corporate Strategies for Preventing Payments Fraud
Moderator: Claudia Swendseid  (svp, Federal Reserve Bank of Minneapolis)
Presenters: Rue Jenkins (assistant treasurer, Costco Wholesale Corporation) and Jinee Ellis (svp & manager, Wholesale Internet Fraud Prevention and Authentication, Wells Fargo)


Payments fraud experts from the Federal Reserve, Costco and Wells Fargo will present a snapshot of the current state of payments fraud in U.S. corporations and discuss effective practices to defend against these fraud threats, including internal controls, transaction screening and more.  The panel will focus in particular on how companies and their bank service provider can work together to mitigate fraud risk.
12:00 p.m.
Networking Lunch Sponsored By
MAG_sponsor_AmEx
1:00 p.m. 
ACH: The Path to Lower  Cost Payments
Moderator: Jim DuBoyce  (director, W. Capra Consulting Group)
Presenters: Kaz Nejatian (ceo, KASH), Adam Frisch (president, BIM Networks, Inc.) and Gray Taylor (executive director, Conexxus)

Our panel will discuss how merchants can save money by using the ACH to process consumer payments.
1:55 p.m. Keynote: The Future of Financial Services
Nelms_David hi res
Presenter: David Nelms (ceo, Discover Global Network)

Join Discover Chairman and CEO David W. Nelms for a “fireside chat” about the future of financial services, including how changes in technology, consumer behavior, security, regulation and other factors are affecting the industry, and how merchants can best position themselves for success in the years ahead.
2:30 p.m. 
Networking Break
3:00 p.m.
Optimizing Omni-Channel
Moderator: Elley Frost (president, CMS Payment Intelligence)
Presenters: Chris Priebe (director, treasury payments and risk, Southwest Airlines), Troy Carrothers (svp, Kohl's Department Stores, Inc.), Maureen Elworthy (director of treasury,Royal Ahold) and Eric O'Brien (manager, electronic payments, Dunkin Brands)


What are the challenges merchants face when managing or looking to introduce omni-channel solutions? Private label cards, customer experience and reconciliation are just some of the focus points panel members will address and give advice on how to confront these challenges.
3:55 p.m.  KnowYourPayments Launch and Announcement of MAG Exhibitor Quest Prize Winners
4:00 p.m.  How EMV Has Changed Retail
Moderator: Clint Cady (director of payments, W. Capra Consulting Group)
Presenters: Kelly Andrus (manager, credit card services, Tesoro Refining and Marketing), Jon Wallgren (director, Kohl's Department Stores, Inc.), Debby Cannon (director, Revenue Accounting, Gap, Inc.) and David Ades (evp, Head of Large Corporate Sales, Bank of America Merchant Services)

As the US continues the migration to chip enablement, there have been bumps along the way, lessons learned, and companies continue to evolve how they manage retail payments. Please join our panel led session with both merchants and acquirer as they discuss how they approached or are approaching EMV for both implementations and steady state perspectives.
5:00 p.m. 
Closing Remarks - Mark Horwedel (ceo, Merchant Advisory Group)
5:30 p.m. 
Networking Reception and Dinner Sponsored By


Thursday, September 29
***MERCHANT ONLY DAY***

7:30 a.m.
Networking Breakfast (All Non-Merchant Attendees)
8:00 a.m.

Merchants Only-Before the Bell/Working Breakfast
Merchants: Join us for a working breakfast with brief updates on the Washington D.C. legislative and regulatory landscape, developments in the MAG’s CNP Initiative, and the status of our conversations with the card brands.

  • Washington Report
  • The World Wide Web of E-Commerce
  • Where we Stand with the Brands
 8:30 a.m. A Word from the MAG Chairman – John Drechny (senior director of payment services – Walmart)
8:40 a.m. Debit Card Interchange Fees and Routing: Data Collection by the Federal Reserve Board
Presenter: Jessica Calfee Stahl (senior economist, Federal Reserve Board)

Federal Reserve Board senior economist Jessica Calfee Stahl will provide an overview of the Federal Reserve Board’s survey collection and analysis of data related to Regulation II. Regulation II is the Federal Reserve Board’s implementation of the Durbin Amendment to the Dodd-Frank Wall Street and Consumer Protection.  The regulation contains provisions related to 1) reasonable and proportional debit card interchange fees; 2) adjustments to interchange fees based on fraud-prevention expenditures by debit card issuers, 3) network exclusivity on debit cards, and 4) routing choice for debit transactions.  The Federal Reserve Board conducts a survey of all issuers that are covered by the regulation every two years and a survey of payment card networks every year. This data collection enables the Federal Reserve to follow trends in the issuer processing costs associated with debit card transactions.  The data collection for 2015 has recently concluded, and the Federal Reserve Board will be publishing a report summarizing the 2015 data later this year.
9:50 a.m. Networking Break
10:30 a.m.
Merchant Only Special Interest Groups (SIGs)
     Mass Merchant
     eCommerce
     Petroleum/Convenience Stores
     Small Ticket/Restaurant
11:30 a.m.
Open Discussion and Closing Remarks
12:30 p.m.
Box lunch to go
12:30 p.m.
Adjourn


 



Federal Reserve Payments Study: What Role for Merchants?
Geoffrey Gerdes (Federal Reserve) and Steven Cordray  (Federal Reserve)

Federal Reserve Payments Study: What Role for Merchants?
Geoffrey Gerdes (Federal Reserve) and Steven Cordray  (Federal Reserve)


Keynote: First Data and the Future Course of Commerce
Keynote: First Data and the Future Course of Commerce

Debit Card Interchange Fees and Routing: Data Collection by the Federal Reserve Board
Presenter: Jessica Calfee Stahl (senior economist, Federal Reserve Board)
Debit Card Interchange Fees and Routing: Data Collection by the Federal Reserve Board
Presenter: Jessica Calfee Stahl (senior economist, Federal Reserve Board)