The MAG regularly engages in dialogue with the card networks seeking improvements in the card payment space. We refer to this effort as our Card Brand Operations Requests. One of Laura Townsend's, MAG SVP, Operations, responsibilities will be to lead this initiative. Kristi Cook, Group Manager, Bankcard Strategic Projects, Target serves as the MAG Board Liaison and has helped guide our efforts to date.
Recently, a west coast TV station carried a story on one our key operational improvement requests- to require card issuers to post customer refunds on a "real time" basis. View the story and video.