Payments News

A New Report Delivers a Cold Dose of Reality on ‘Frictionless Payments’

Jun 06, 2018

In the United States, at least, mobile wallets and contactless transactions in general have been a hard sell, but now research results issued Wednesday indicate so-called frictionless payments may themselves hold less attraction for consumers than many had thought.

Apps that allow users to set up a payment method and then let transactions unfold in the background—a system familiar to users of ride-hailing apps like Lyft and Uber—raise big security and privacy concerns with consumers, according to a five-nation survey of more than 5,000 persons conducted in April by the acquirer Paysafe Group.

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