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2019 Agenda At-A-Glance

*Agenda is subject to change

Monday, September 16
12:00pm - 5:00pm

Exhibitor Setup

Location: Trailblazer Ballroom
3:00pm - 8:00pm

Registration Open

6:30pm - 8:30pm

Networking Evening Event Sponsored by amex-80p

Tuesday, September 17
7:00am - 7:00pm

Registration Open

7:30 am - 8:30am

Networking Breakfast

8:00am-5:30pm

 NEW!

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8:30am - 10:00am

Optional Education Session: Payments 101: An Overview of the U.S. Payments Networks

Payments Framework: This section offers a way to organize the world of payments, identifying the roles and the relative functions of payment networks, payment instruments, and some of the newer payment technologies.

Credit and Debit Card Network Overview: This section reviews the mechanics of card based payment networks. It describes the different payment card types, 3- and 4-corner card networks, single message and dual message networks, and credit cards vs. debit card networks. It describes the details of the different processing steps (e.g. Authorization, Clearing, and Settlement) and it outlines how disputes and exceptions are handled by these networks.

Automated Clearing House (ACH) Network Overview: This section reviews the mechanics of the ACH payment network. It describes its origins, how it is being utilized in retail situations. It describes ACH transaction flows as well as the dispute and exception handling for this network. This section will also discuss the introduction of the new payment "rails" such as Real Time Payments and Zelle®.

Payment Network Economics: This section contains a high level comparative overview of the economics of cards and ACH networks, including:
-  A high level overview of interchange and network fees paid by merchants on each transaction initiated by a payment card.
-  A high level overview of ACH fees and who pays/collects them.
 
Presenter: Rene Pelegero (President, Retail Payments Global Consulting Group)
10:00am-10:30am

Networking Break

10:35am - 12:00pm

Optional Education Session: Understanding the Cost of Accepting Payments: Discuss key industry trends which drives the cost of acceptance and what control you have over it

Please join members of the W. Capra Consulting Group team in an interactive session to discuss the influencers, trends, and factors that all contribute to the overall cost of acceptance. In a world of constantly changing technology, commerce is much broader than payments. In this session, the W. Capra team will focus on both Card Present and Card Not Present cost of acceptance including the additional factors of security, fraud, smart routing, and others that all merchants should be paying attention to.

Presenters: 
Clint Cady (Director of Payments, W. Capra Consulting Group), Jim DuBoyce (Director of Payments, W. Capra Consulting Group) and Patrick Raycroft (Partner, W. Capra Consulting Group)
12:00pm - 1:00pm

Networking Lunch

1:00pm - 3:00pm

MERCHANT ONLY Round Table Discussions (SIGs)

  • Mass Merchant
  • eCommerce
  • Petroleum/Convenience Stores
  • Small Ticket/Restaurant

    Conference Name Badges
    For security reasons, MAG requires attendees to wear their name badges at all times during the Annual Conference including evening networking events.  Merchants will be required to show badges when entering merchant only sessions. Badges are to be picked up upon arrival when you check in at the registration desk. Should you lose your badge, please come to the registration desk to receive a replacement. 
  • 3:00pm - 3:30pm

    Networking Break

    3:30pm - 5:30pm

    MAG Sponsor Breakout Sessions

    TRACK TRACK 2 
      Kierland Ballroom 1  Kierland Ballroom 2-3
    3:30pm - 4:00pm

    Barclays
    Understanding Your Customer Experience and Building Your Payments Around It

    Riskified
    Balancing Security and Customer Experience: How AI Can Help Merchants Maximize Revenue

    4:10pm - 4:40pm

    ChargeBacks911
    Identifying and evading friendly fraud in an omnichannel world

    SHAZAM
    Remote Commerce
         

    4:50pm - 5:20pm

    Cash App
    Fixing Merchant Rewards
    and Loyalty

    Adyen
    Slice & Dice: Understanding Payment Metrics

    5:30pm-8:30pm

    Networking Evening Event Sponsored By jpmorgan-brown-01a449a6fa09f1652e9770ff0000d525d7

    Wednesday, September 18
    7:00am - 6:00pm

    Registration Open

    7:30am-8:15am

    Networking Breakfast

    8:30am-8:45am

    Welcome - John Drechny (CEO, Merchant Advisory Group)

    8:50am - 10:20am

    KEYNOTE: Sponsored by dgn_175
    Gen Z and Millennials: Separating Myth from Truth about Money, Payments, and Spending


    Jason+Headshot+option+-+cropMillennials are now driving every major spending trend. Right behind them is Gen Z who brings an entirely new view of “what is normal”—and absolutely doesn’t want to “end up like Millennials." The combination of these two generations' emergence will change the world and the intersection of money, payments, and spending. In this powerful executive presentation, Jason Dorsey will de-myth Millennials and Generation Z by revealing the hidden drivers. This deeper dive into the mindset of the generations will provide the missing data and insight that merchants need but can't find anywhere else.

    Presenter: Jason Dorsey (President, The Center for Generational Kinetics)
    10:25am - 11:00am

    Networking Break

    11:00am - 11:55am

    Debit Routing, What are the Best Practices and Will it Help Your Business Control Cost?

    As payment costs continue to escalate, debit routing is one tool which may be in your control to help reduce these expenses. Whether it is through implementing a switch to have control of your routing or accepting PINless payments to leverage the ability of where you send transactions, debit is one area which you may have some control over cost. Hear from debit networks and merchants on how they are leveraging new technology to lower overall cost.

    Moderator: Sandra Chesnutt (First Data Now FISERV)

    Presenters: Denis Bouchard (Assistant Treasurer, The Wendy's Company); Kara Kazazean (Senior Director, Payment Services, Walmart); Judith McGuire (EVP Product Management, PULSE); Bob Woodbury (SVP and Division Executive, FIS/NYCE) 
    12:00pm-1:00pm

    Networking Lunch

    1:00pm-2:00pm

    Ask Siri, Alexa, Google – How do payments work in these environments?

    As customers continue to demand easier shopping channels the role of payments continues to evolve. Merchants not only have to think through the changes in the physical locations but also the evolution online. Whether it is voice activated devices or connected cars and refrigerators a new way of thinking of payments is required. Come to this session to find out how to prepare for these changes.

    Moderator: Beth Costa (Partner, Oliver Wyman)

    Presenters: J.J. Kieley (VP, Payment Consulting Group, American Express); Don Frieden (President and CEO, P97 Networks); Trent Addington (Sr. Director, Emerging Payments, Walmart), and Patrice Ellis (Technical Sales Consultant, CMSPI)
    2:00pm-2:30pm

    KEYNOTE: Making It All Connect: Fraud, CNP and Digital Commerce Trends

    Today, payments are at the core of the customer experience (CX). Payment companies like FIS not only allow businesses to accept and protect transactions, but they also add value by enabling payment method choices, converting sales and enhancing CX with action-driven data insights. Join FIS President, Merchant Solutions Mark Heimbouch and Domino's EVP and CIO Kevin Vasconi as they discuss the evolving relationship between merchants, acquirers and payments technology. These leaders will also explore the key trends in payments and the rapid changes in consumer behavior that shape what we all strive to do: create superior customer experiences.
     Heimbouch_Mark_photo  Vasconi_Kevin_photo
    Presenters: Mark Heimbouch (President, Merchant Solutions, FIS), Kevin Vasconi (EVP and CIO, Domino's)
    2:40pm-3:15pm

    Networking Break

    3:15pm-4:15pm

    Faster Payments: What is happening as many faster payment solutions emerge in the U.S.?

    The model around faster payments has continued to pick up speed with many different solutions providing P2P solutions, followed by services for both B2B and C2B payments. Can they all work together? Come learn about how the industry is evolving and what opportunities exist to leverage the new technology to serve your customers better.

    Moderator: Steve Mott (Principal, BetterBuyDesign)

    Presenters: Tim Dwyer (VP and Assistant Treasurer, Nationwide Insurance); Lou Anne Alexander (Group President of Payment Solutions, Early Warning); Amy Morris (Senior Director ACH Rules, NACHA), Kim Ford (Executive Director, Faster Payments Council) and Connie Theien (SVP, Payments Industry Relations, Federal Reserve System)
    4:15pm-5:15pm

    Is the New Checkout No Checkout?

    With new checkout models evolving and customers' expectations of frictionless checkouts growing, how will the front ends of the future change to meet the demand? In this session hear from both merchants and technology providers on the different models in the market and what you need to consider before implementing.

    Moderator: Andrea Brandon (Director, Global Enterprise Solutions, J.P. Morgan)

    Presenters: Nancy Morgan (Sr. Manager of Enterprise Payments, The Kroger Co.); Kim Sullivan (VP, General Manager Payments, NCR Payment Solutions); Sherry Macy (Director, Customer Payments Accounting, Lowe's Companies, Inc.); Jason Howard (Head of Payments & Fraud Mitigation, McDonald's)
    5:15pm-5:30pm

    Closing Remarks - John Drechny (CEO, Merchant Advisory Group)

    5:30pm-8:30pm

    Networking Evening Event Sponsored By 10363-merchantlockuplogo_finaldc49a6fa09f1652e9770ff0000d525d7

    Thursday, September 19
    7:30 am - 8:30am

    Networking Breakfast (Non-Merchants)

    ***MERCHANT ONLY SESSION***

    7:30 - 8:15 am

    Networking Breakfast (Merchants)

    8:30am-9:30am

    MERCHANT ONLY Round Table Discussions (SIGs)

  • Mass Merchant
  • eCommerce
  • Petroleum/Convenience Stores
  • Small Ticket/Restaurant

    Conference Name Badges
    For security reasons, MAG requires attendees to wear their name badges at all times during the Annual Conference including evening networking events.  Merchants will be required to show badges when entering merchant only sessions. Badges are to be picked up upon arrival when you check in at the registration desk. Should you lose your badge, please come to the registration desk to receive a replacement. 
  • 9:45am-10:00am

    MAG Update

    MAG's Board Chair and Staff will provide an update on the 2019 Board election and how the MAG has been effective at getting merchants' voices heard.  Hear how the MAG has been able to educate, collaborate, innovate, advocate and engage with stakeholders in 2019.

    Presenters:  Troy Carrothers (SVP, Credit and Customer Service, Kohl's Department Store); John Drechny (CEO, Merchant Advisory Group), Laura Townsend (SVP, Operations, Merchant Advisory Group); and Beth Provenzano (VP, Public Affairs, Merchant Advisory Group)

    Name Badges
    For security reasons, MAG requires attendees to wear their name badges at all times during the Annual Conference including evening networking events. Merchants will be required to show badges when entering merchant only sessions. Badges are to be picked up upon arrival when you check in at the registration desk. Should you lose your badge, please come to the registration desk to receive a replacement.
    10:05am-11:00am

    Card Brand Rules and Policy Intersect

    Expert panelists provide the audience with an update on recent card brand rules, legislative and court developments along with an overview of the specific legislative and regulatory policies that are in motion or actually in play this year for the payments industry, such as SPP, digital routing, how non-bank FinTech companies may be brought into the regulatory sandbox, data security policy, and more.

    Moderator: Kathy Hanna (Sr. Director Enterprise Payments, The Kroger Co.)

    Presenters: Austen Jensen (SVP Government Affairs, RILA); Doug Kantor (Partner, Steptoe & Johnson); Beth Provenzano (VP for Public Affairs, Merchant Advisory Group)
    11:05am-12:05pm

    Improving the Payments Landscape

    Join MAG representatives for updates on collaboration efforts to ensure a fairer payments ecosystem on behalf of our members.

    Moderator:  Bryan Penny (VP, Payment and New Markets, Nordstrom)

    Presenter:  Trent Addington (Sr. Director, Emerging Payments, Walmart); Eric O'Brien (Senior Manager of Payment Operations & Analytics, Dunkin' Brands); Randy Gibbons (Senior Manager of Payment Strategies in Treasury, Southwest Airlines); Craig Campbell (Manager, Accounts Receivable, Pilot Flying J)
    12:05pm-12:15pm

    Closing Remarks - John Drechny (CEO, Merchant Advisory Group)

    12:15pm

    Networking Lunch