2019 Agenda At-A-Glance

Today more than ever, an integrated and seamless payments experience is a critical part of a customer shopping journey. Merchants are facing increasing complexity as consumer preferences, shopping trends, and payment form factors evolve rapidly. Deciding what constitutes a successful payments strategy and knowing where to start can be overwhelming – but it should not be. 
 
In this session, we’ll start off with a brief discussion on Payments 101. We’ll then discuss the importance of having a payments strategy, the components of such a strategy, and how to execute it in order to reduce costs, increase sales and improve loyalty. By covering the fundamental building blocks of payments, this session will equip you to chart your own payments journey. 
 
Presenters: Beth Costa (Partner, Oliver Wyman), Robert Mau (Partner, Oliver Wyman), and Rick Oxenhandler (Principal, Oliver Wyman).

The ACH Network provides ubiquitous routing for more than 21 billion electronic payments for businesses and consumers.  This session will provide an overview of how payments flow through the ACH Network, and the roles and responsibilities of everyone who touches an ACH payment. The ACH Network has continuously evolved over the past 30 years and now drives innovation with new features such as Same Day ACH and APIs to support industry need for faster payments and less friction.  Learn more about the latest initiatives from NACHA and see how merchants and businesses are using ACH innovations to support customer loyalty and to lower the cost of payments.

Presenters: George Throckmorton (Managing Director – Network Development and Strategic Initiatives, NACHA), Samantha Carrier (Senior Director – Elevation, NACHA Consultative Services)

Mass Merchant

eCommerce

Petroleum/Convenience Stores

Small Ticket/Restaurant

Conference Name Badges
For security reasons, MAG requires attendees to wear their name badges at all times during the Mid-Year Conference including evening networking events.  Merchants will be required to show badges when entering merchant only sessions. Badges are to be picked up upon arrival when you check in at the registration desk. Should you lose your badge, please come to the registration desk to receive a replacement. 

TRACK 1: 3:00pm - 3:45pm	TRACK 2: 4:15pm -  5:00pm
Tokens, Tokens, Tokens: What are the Different Kinds of Tokens and What Do they Do?	Pay Buttons: How Will they Work and Will they Work in Harmony?
What is AI and Why is it Important?	PSD2: What Is It and Why Should We Care?
API: What Are They and Why Should We Implement Them?	(ICC) Utilizing Currency Solutions to Overcome Cross Border Challenges

TRACK 1: 3:00pm - 3:45pm	TRACK 2: 4:15pm -  5:00pm
Tokens, Tokens, Tokens: What are the Different Kinds of Tokens and What Do they Do?	Pay Buttons: How Will they Work and Will they Work in Harmony?
What is AI and Why is it Important?	PSD2: What Is It and Why Should We Care?
API: What Are They and Why Should We Implement Them?	(ICC) Utilizing Currency Solutions to Overcome Cross Border Challenges

Mobile payments adoption is slowly making progress in the U.S. Some solutions seem to be embraced by consumer more than others. Those which are winning solve more than just the need to make a payment and instead focus on improving the customer experience. Come hear what merchants and wallets are doing in the space and how consumers are finding value in using them.

Moderator: Matt Detert (Director, Product Strategy, BAMS)

Presenters: Elliot Goldenberg (VP Product Specialist, Digital Payment & Labs, Mastercard); Barry Hanen (Payment and Card Services, Walgreens); Michael Vaughan (COO, Venmo); Trent Addington (Sr. Director, Emerging Payments, Walmart) and Jesse Pamperin (Sr. Project Manager, Payment Systems, McDonald's Corporation)

Merchants won a valuable right in the Durbin amendment which required debit card issuers to avail two competing networks on each account. As more networks expand the way in which transactions can be authorized, merchants need to understand the benefits of these choices. This panel will discuss the new ways in which debit transactions can be routed and consideration merchants should think through when implementing.

Moderator: John MacAllister (Principal, Dorado Industries)

Presenters: Kathy Hanna (Sr. Director Enterprise Payments, The Kroger Co.); Denis Bouchard (Head of Payments, The Wendy's Company); Bob Woodbury (SVP and General Manager, FIS) and Terry Dooley (EVP & CIO, SHAZAM)
 

Not all online payment options are created equal. With recent announcements by EMVCo and the network brands on Secure Remote Commerce and W3C working group on integrating payments into the browser, there is a lot to consider when implementing new technology. This panel will discuss the pros and cons around the latest payments types and what a merchant should consider before agreeing the implement one.

Moderator: Maria Arminio (Principal, Avenue B Consulting)

Presenters: Joe Vasterling (Director, Payment Acceptance and Gift Cards, Best Buy); Frank Liddy (PayPal); George Danforth (Director Debit Strategy, PULSE) and Ian Jacobs (Head of Payments, W3C)

1:00pm - 1:40pm	1:50pm -  2:30pm
Heartland Payment Systems Beyond Analytics, Engagement is Key	Barclays Tapping into the Future of Contactless in the U.S.
Bank of America Merchant Services The Evolving Payments Landscape: Why the Status Quo is No Longer Good Enough	CardinalCommerce The Digital Payments Landscape …Changing at the Speed of Light
J.P. Morgan Chase & Co. Payments Demystified: Optimizing Performance and Business Growth Through Analytics	Elavon Transforming the Customer Experience While Reducing Fraud Through A.I. and Machine Learning
Worldpay Understanding Global and Domestic Trends and Their Influence on Consumer Spending	Forter Managing Serial Returners

3:00pm - 3:40pm	3:50pm -  4:20pm	4:30pm -  5:00pm
ACI Worldwide Clicks for Bricks	BIM Networks Mobile Consumer Experience and the Impact of Tender Choice on Brand Engagement	mSHIFT The Blockchain and Token Economy: Lowering the Costs of Customer Acquisition, Loyalty & Payment Acceptance...
Ingenico Group Driving Retail Growth with Unattended Interaction	Fortiva Retail Credit Payment Strategies To Boost Revenue and Customer Loyalty	Chargeback Gurus Identifying & Mitigating Chargebacks and Fraud in 2019
W. Capra Consulting Leveraging Card On File to Increase Revenue	Citcon Payment Goes Borderless: How Chinese Mobile Payment is Changing the Payment Value Chain?	Verifone In-Store Implementation Approaches & Considerations for Alternative Payment Methods
CMSPI The 3 I’s of Merchant Debit Acceptance: Information, Innovation and Incentives	Ethoca Fact or Friction - Industry Collaboration Now Tackling the New #1 Problem: False Declines	Rambus Why & How: Network Tokenization for E-Commerce

Anti-Trust Policy - Doug Kantor (Partner, Steptoe & Johnson)
Welcome - Kathy Hanna (Sr. Director Enterprise Payments, The Kroger Co.)

MAG Staff will discuss how the MAG has been effective getting merchant's voice heard and what we can look forward to in the coming year.  Hear how MAG will help educate, collaborate, innovate, advocate and engage with stakeholders in the coming year.

Facilitators: John Drechny (CEO, Merchant Advisory Group), Laura Townsend (SVP of Operations) and Beth Provenzano (VP of Public Affairs)

Expert panelists provide the audience with an update on recent legislative and court developments along with an overview of the specific legislative and regulatory policies that are actually in play this year for the payments industry, such as financial regulatory reform, the future of the Consumer Financial Protection Bureau, how non-bank FinTech companies may be brought into the regulatory sandbox, data security policy, and more.

Moderator: Kathy Hanna (Sr. Director Enterprise Payments, The Kroger Co.)

Presenters: Beth Provenzano (VP of Public Affairs, Merchant Advisory Group); Doug Kantor (Partner, Steptoe & Johnson) and Stephanie Martz (SVP & General Counsel, NRF)  

Presenter: Clint Cady (Director of Payments, W. Capra Consulting Group)

MAG members and representatives of the Operations and Digital Commerce Committees will share the latest on initiatives which involve collaboration efforts with payment partners to improve operational challenges across all commerce channels, help merchants protect the customer experience, and to promote fairness in the ecosystem.  There were a number of achievements in 2017 as a result of MAG efforts and a number of priorities that will be the focus in 2018.  Hear about both and the opportunity to ask questions of your peers engaged in these efforts.

Presenters: Laura Townsend (SVP, Operations, Merchant Advisory Group), Kristy Cook (Director of Payment Acceptance Technology, Target Stores) and Bryan Penny (VP, Payment and New Markets, Nordstrom), Barry Hanen (Director, Card & Payment Services, Walgreens), Eric O'Brien ((Senior Manager, Payment Operations & Analytics, Dunkin' Brands)

Mass Merchant

eCommerce

Petroleum/Convenience Stores

Small Ticket/Restaurant

Conference Name Badges
For security reasons, MAG requires attendees to wear their name badges at all times during the Mid-Year Conference including evening networking events.  Merchants will be required to show badges when entering merchant only sessions. Badges are to be picked up upon arrival when you check in at the registration desk. Should you lose your badge, please come to the registration desk to receive a replacement.