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2019 Agenda At-A-Glance
*Agenda is subject to change
Sunday, February 24, 2019
4:00pm - 8:00pm
(?)
Registration Open
6:00pm - 8:30pm
(?)
Welcome Reception
Monday, February 25, 2019
8:00am - 7:00pm
(?)
Registration Open
10:00am - 10:30am
(?)
Networking Break
10:30am - 12:00pm
(?)
Optional Education Session: Developing a Comprehensive Payments Strategy – Answering What, Why, How for Success
Today more than ever, an integrated and seamless payments experience is a critical part of a customer shopping journey. Merchants are facing increasing complexity as consumer preferences, shopping trends, and payment form factors evolve rapidly. Deciding what constitutes a successful payments strategy and knowing where to start can be overwhelming – but it should not be.
In this session, we’ll start off with a brief discussion on Payments 101. We’ll then discuss the importance of having a payments strategy, the components of such a strategy, and how to execute it in order to reduce costs, increase sales and improve loyalty. By covering the fundamental building blocks of payments, this session will equip you to chart your own payments journey.
Presenters:
Beth Costa (Partner, Oliver Wyman), Robert Mau (Partner, Oliver Wyman), and Rick Oxenhandler (Principal, Oliver Wyman).
10:30am - 12:00pm
(?)
Optional Education Session: The ACH: Today and Tomorrow
The ACH Network provides ubiquitous routing for more than 21 billion electronic payments for businesses and consumers. This session will provide an overview of how payments flow through the ACH Network, and the roles and responsibilities of everyone who touches an ACH payment. The ACH Network has continuously evolved over the past 30 years and now drives innovation with new features such as Same Day ACH and APIs to support industry need for faster payments and less friction. Learn more about the latest initiatives from NACHA and see how merchants and businesses are using ACH innovations to support customer loyalty and to lower the cost of payments.
Presenters
: George Throckmorton (Managing Director – Network Development and Strategic Initiatives, NACHA), Samantha Carrier (Senior Director – Elevation, NACHA Consultative Services)
12:00pm - 1:00pm
(?)
Networking Lunch
1:00pm - 2:30pm
(?)
MERCHANT ONLY
Round Table Discussions (SIGS)
Mass Merchant
eCommerce
Petroleum/Convenience Stores
Small Ticket/Restaurant
Conference Name Badges
For security reasons, MAG requires attendees to wear their name badges at all times during the Mid-Year Conference including evening networking events. Merchants will be required to show badges when entering merchant only sessions. Badges are to be picked up upon arrival when you check in at the registration desk. Should you lose your badge, please come to the registration desk to receive a replacement.
2:30pm - 3:00pm
(?)
Networking Break
3:00pm - 3:45pm
(?)
Hot Topic Discussions (All Attendees)
TRACK 1: 3:00pm - 3:45pm
TRACK 2: 4:15pm - 5:00pm
Tokens, Tokens, Tokens:
What are the Different Kinds of Tokens and What Do they Do?
Pay Buttons: How Will they Work and Will they Work in Harmony?
What is AI and Why is it Important?
PSD2: What Is It and Why Should We Care?
API: What Are They and Why Should We Implement Them?
(ICC) Utilizing Currency Solutions to Overcome Cross Border Challenges
3:45pm - 4:15pm
(?)
Networking Break
4:15pm - 5:00pm
(?)
Hot Topic Discussions (All Attendees)
TRACK 1: 3:00pm - 3:45pm
TRACK 2: 4:15pm - 5:00pm
Tokens, Tokens, Tokens:
What are the Different Kinds of Tokens and What Do they Do?
Pay Buttons: How Will they Work and Will they Work in Harmony?
What is AI and Why is it Important?
PSD2: What Is It and Why Should We Care?
API: What Are They and Why Should We Implement Them?
(ICC) Utilizing Currency Solutions to Overcome Cross Border Challenges
5:00pm - 8:00pm
(?)
Networking Evening Event
Tuesday, February 26, 2019
7:00am - 7:00pm
(?)
Registration Open
7:30am - 8:30am
(?)
Networking Breakfast
(All Attendees)
8:30am - 8:40am
(?)
Welcome - John Drechny (CEO, Merchant Advisory Group)
8:40am - 9:35am
(?)
Mobile Payments Adoption: What is Working and Why?
Mobile payments adoption is slowly making progress in the U.S. Some solutions seem to be embraced by consumer more than others. Those which are winning solve more than just the need to make a payment and instead focus on improving the customer experience. Come hear what merchants and wallets are doing in the space and how consumers are finding value in using them.
Moderator:
Matt Detert
(Director, Product Strategy, BAMS)
Presenters:
Elliot Goldenberg
(VP Product Specialist, Digital Payment & Labs, Mastercard)
; Barry Hanen
(Payment and Card Services, Walgreens)
; Michael Vaughan (COO, Venmo
);
Trent Addington
(Sr. Director, Emerging Payments, Walmart) and
Jesse Pamperin
(Sr. Project Manager, Payment Systems, McDonald's Corporation)
9:40am - 10:30am
(?)
Routing: What are the Latest Things Being Done to Route Debit Transactions and What have Merchants Done to Take Advantage of the Opportunities?
Merchants won a valuable right in the Durbin amendment which required debit card issuers to avail two competing networks on each account. As more networks expand the way in which transactions can be authorized, merchants need to understand the benefits of these choices. This panel will discuss the new ways in which debit transactions can be routed and consideration merchants should think through when implementing.
Moderator:
John MacAllister
(Principal, Dorado Industries)
Presenters:
Kathy Hanna
(Sr. Director Enterprise Payments, The Kroger Co.)
; Denis Bouchard
(Head of Payments, The Wendy's Company)
; Bob Woodbury
(SVP and General Manager, FIS)
and Terry Dooley
(EVP & CIO, SHAZAM)
10:30am - 11:00am
(?)
Networking Break
11:00am - 11:50am
(?)
Online Payment Options: With No Shortage of New Ways to Pay in the Online World, How Do You Decide Which is Best for Your Business?
Not all online payment options are created equal. With recent announcements by EMVCo and the network brands on Secure Remote Commerce and W3C working group on integrating payments into the browser, there is a lot to consider when implementing new technology. This panel will discuss the pros and cons around the latest payments types and what a merchant should consider before agreeing the implement one.
Moderator:
Maria Arminio
(Principal, Avenue B Consulting)
Presenters:
Joe Vasterling
(Director, Payment Acceptance and Gift Cards, Best Buy);
Frank Liddy
(PayPal);
George Danforth
(Director Debit Strategy, PULSE) and
Ian Jacobs
(Head of Payments, W3C)
12:00pm - 1:00pm
(?)
Networking Lunch
1:00pm - 2:30pm
(?)
Sponsored Breakout Sessions
1:00pm - 1:40pm
1:50pm - 2:30pm
Heartland Payment Systems
Beyond Analytics, Engagement is Key
Barclays
Tapping into the Future of Contactless
in the U.S.
Bank of America Merchant Services
The Evolving Payments Landscape: Why the Status Quo is No Longer Good Enough
CardinalCommerce
The Digital Payments Landscape …Changing at the Speed of Light
J.P. Morgan Chase & Co.
Payments Demystified:
Optimizing Performance and Business Growth Through Analytics
Elavon
Transforming the Customer Experience While Reducing Fraud Through A.I. and Machine Learning
Worldpay
Understanding Global and Domestic Trends and Their Influence on Consumer Spending
Forter
Managing Serial Returners
2:30pm - 3:00pm
(?)
Networking Break
3:00pm - 5:00pm
(?)
Sponsored Breakout Sessions
3:00pm - 3:40pm
3:50pm - 4:20pm
4
:30pm - 5:00pm
ACI Worldwide
Clicks for Bricks
BIM Networks
Mobile Consumer Experience and the Impact of Tender Choice on Brand Engagement
mSHIFT
The Blockchain and Token Economy: Lowering the Costs of Customer Acquisition, Loyalty & Payment Acceptance...
Ingenico Group
Driving Retail Growth with Unattended Interaction
Fortiva Retail Credit
Payment Strategies To
Boost Revenue and Customer Loyalty
Chargeback Gurus
Identifying & Mitigating Chargebacks and
Fraud in 2019
W. Capra Consulting
Leveraging Card On File to Increase Revenue
Citcon
Payment Goes Borderless: How Chinese Mobile Payment is Changing the Payment Value Chain?
Verifone
In-Store Implementation Approaches & Considerations for Alternative Payment Methods
CMSPI
The 3 I’s of Merchant Debit Acceptance: Information, Innovation and Incentives
Ethoca
Fact or Friction - Industry Collaboration Now Tackling the New #1 Problem:
False Declines
Rambus
Why & How: Network Tokenization for E-Commerce
5:30pm - 8:30pm
(?)
Networking Evening Event
Wednesday, February 27, 2019
7:30am - 8:00am
(?)
Networking Breakfast
(All Non-Merchant Attendees)
7:30am - 12:00pm
(?)
Registration Open
7:30am - 8:00am
(?)
Networking Breakfast (Merchant Attendees)
8:00am - 8:10am
(?)
Welcome and Anti-Trust Policy
Anti-Trust Policy
-
Doug Kantor
(Partner, Steptoe & Johnson)
Welcome
-
Kathy Hanna
(Sr. Director Enterprise Payments, The Kroger Co.)
Conference Name Badges
For security reasons, MAG requires attendees to wear their name badges at all times during the Mid-Year Conference including evening networking events. Merchants will be required to show badges when entering merchant only sessions. Badges are to be picked up upon arrival when you check in at the registration desk. Should you lose your badge, please come to the registration desk to receive a replacement.
(?)
***MERCHANT ONLY SESSION***
8:02am - 810am
(?)
A Word from the MAG Chairman - Troy Carrothers (SVP, Credit and Customer Service, Kohl's Department Store)
8:10am - 8:35am
(?)
MAG Update
MAG Staff will discuss how the MAG has been effective getting merchant's voice heard and what we can look forward to in the coming year. Hear how MAG will help educate, collaborate, innovate, advocate and engage with stakeholders in the coming year.
Facilitators:
John Drechny
(CEO, Merchant Advisory Group),
Laura Townsend
(SVP of Operations) and
Beth Provenzano
(VP of Public Affairs)
8:40am - 9:35am
(?)
Where Policy Intersects Payments
Expert panelists provide the audience with an update on recent legislative and court developments along with an overview of the specific legislative and regulatory policies that are actually in play this year for the payments industry, such as financial regulatory reform, the future of the Consumer Financial Protection Bureau, how non-bank FinTech companies may be brought into the regulatory sandbox, data security policy, and more.
Moderator:
Kathy Hanna
(Sr. Director Enterprise Payments, The Kroger Co.)
Presenters
:
Beth Provenzano
(VP of Public Affairs, Merchant Advisory Group);
Doug Kantor
(Partner, Steptoe & Johnson) and Stephanie Martz (SVP & General Counsel, NRF)
9:35am - 9:55am
(?)
Membership Survey Executive Summary
Presenter:
Clint Cady
(Director of Payments, W. Capra Consulting Group)
9:55am - 10:40am
(?)
Improving the Payments Landscape
MAG members and representatives of the Operations and Digital Commerce Committees will share the latest on initiatives which involve collaboration efforts with payment partners to improve operational challenges across all commerce channels, help merchants protect the customer experience, and to promote fairness in the ecosystem. There were a number of achievements in 2017 as a result of MAG efforts and a number of priorities that will be the focus in 2018. Hear about both and the opportunity to ask questions of your peers engaged in these efforts.
Presenters
:
Laura Townsend
(SVP, Operations, Merchant Advisory Group),
Kristy Cook
(Director of Payment Acceptance Technology, Target Stores) and
Bryan Penny
(VP, Payment and New Markets, Nordstrom),
Barry Hanen
(Director, Card & Payment Services, Walgreens),
Eric O'Brien
((Senior Manager, Payment Operations & Analytics, Dunkin' Brands)
10:40am - 11:00am
(?)
Networking Break
11:00am - 12:00pm
(?)
MERCHANT ONLY
Round Table Discussions (SIGS)
Mass Merchant
eCommerce
Petroleum/Convenience Stores
Small Ticket/Restaurant
Conference Name Badges
For security reasons, MAG requires attendees to wear their name badges at all times during the Mid-Year Conference including evening networking events. Merchants will be required to show badges when entering merchant only sessions. Badges are to be picked up upon arrival when you check in at the registration desk. Should you lose your badge, please come to the registration desk to receive a replacement.
12:15pm - 12:55pm
(?)
Special Interest Group Priorities and Open Discussion (Working Lunch)
12:55pm - 1:00pm
(?)
Closing Remarks
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