2020 Tech Forum Agenda At-A-Glance

*Agenda is subject to change

The times in the agenda below are in Central Time Zone.

Virtual Expo Hall will be open for the entire duration of each day.

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Tuesday, October 13
11:30 am - 12:30 pm

Exhibit Time & Networking

12:30 pm - 12:45 pm

Welcome & Anti-Trust - John Drechny (CEO, Merchant Advisory Group) and Kacie Paine (Director, MAG Tech Engagement)

12:45 pm - 1:00 pm

What's Ahead for the Day - Courtney Stanley (Emcee)

1:00 pm - 2:00 pm

Tokens: To Buy, To Build, or To Borrow....that is the question

In this session, learn about the different token solutions that exist in the market today and walk out with a clear understanding of the major differences, as well as some tips to consider as you begin building your token strategy or make a change to your existing solution.
After completing this educational session, attendees will be able to:

  • Identify the 3 main tokenization solutions (Merchant, Acquirer, and Network) and be able to identify the pro's and con's of each
  • Label the different parties involved in the tokenization flow
  • Define and distinguish the differences in P2PE, E2EE, Hashing and Token Vaults
  • Explain the challenges with merchant routing choice combined with tokenization and identify possible solutions to BIN routing in a tokenized environment
  • Name several solutions for BIN analysis and cardholder identification after tokenization is implemented
  • Distinguish the differences between wallet tokenization, payment card tokenization, and security tokens
Moderator: Clint Cady, W. Capra Consulting Group
Presenters: Justin Fletcher, Best Buy; Judith McGuire, Discover Global Network; Chuck Ellert, Verizon Communications; Brant Peterson, FIS
2:00 pm - 2:30 pm

Modernize Your Fraud Prevention Solution Across Channels

From phishing and identify theft, to collaboration and automation, fraudsters are using new methods to attack every touch point along the customer journey. This session will focus on digitally transforming your business to deliver a trusted experience through all your channels.

Presenter: Michael Reitblat, Forter
2:30 pm - 3:00 pm

Exhibit Time & Networking

3:00 pm - 4:00 pm

DevOps Dojo: Creating an 'Agile on Steroids' Culture

Retail is transforming faster than ever and online growth is exploding. In order to stay competitive, Target had to change how they work and deliver value to their customers. Like all large companies that grew up in the industrial age, they were relying on old methods like capital planning and waterfall management to run their business.To survive and thrive, they embraced a new mindset and built a new culture. Join this session to hear about their journey!

Presenters: Shayne Kirchner, Target; Michael Migliacio, Target; Ashley Godbold, Target and Tom Diedrich, Target
4:00 pm - 4:30 pm

Closing & Exhibit Time

Wednesday, October 14
11:30 am - 12:30 pm

Exhibit Time & Networking

12:30 pm - 12:35 pm

Welcome - Jamie Henry (Chair, MAG Executive Tech Board) and Kacie Paine (Director, MAG Tech Engagement)

12:35 pm - 12:45 pm

What's Ahead for the Day - Courtney Stanley (Emcee)

12:45 pm - 1:00 pm

Tech Demo Presented by Sift: COVID-19's Lasting Impact: Protecting Your Business From Online Fraud

As we all know, COVID-19 has greatly impacted society and the digital world. Online transactions are at an all-time high, and fraud rates have skyrocketed. While we could’ve guessed that bad actors would exploit a global crisis as they have in the past, we are also seeing new fraud trends emerge as consumer behaviors have changed. 

Join us to learn more about the trends we’re seeing and to learn how to mitigate fraud during this unprecedented time. We’ll go over how to protect your business from the traditional payment, account, and content abuse that we are all familiar with, as well as tackle new vectors of abuse like BOPIS (buy online pickup in store) fraud.

Jane Lee, Sift

1:00 pm - 1:15 pm

Tech Demo Presented by FIS: Global Real Time Payments and Money Movement

FIS is a global leader in advancing payment solutions and has been directly involved in the deployment of faster payments schemes around the globe for years. Hear from industry executive and leader of Global Real Time Payments at FIS, Raja Gopalakrishnan on industry trends in business and consumer payments and the next generation of Real Time Payments.

In this presentation, learn why FIS is changing money movement and removing barriers to trade by building open, sustainable and instant payment services across the globe.

Presenter: Raja Gopalakrishnan, FIS Global Real Time Payments

1:15 pm - 1:45 pm

Tech Demo Presented by mSHIFT: Cryptocurrency, the Paradigm Shift in Merchant Payment Acceptance

Ever considered accepting cryptocurrency for payments and integrating it into your rewards program?  
mSHIFT, Verifone and NCR will discuss their innovative approach to payment solutions that enable a proprietary cryptocurrency to provide merchants with zero cost payment acceptance as well as consumer incentives with every purchase covering instant sales tax rebates and cash back rewards totaling up to a 16% savings.

Presenters: Tyler Lindholm,  Legislator, American World Money; Scott Moeller, mSHIFT; Paul Kern, NCR; James Hervey, Verifone

1:45 pm - 2:15 pm

Exhibit Time & Networking

2:15 pm - 2:45 pm

How to Succeed in an Era of Service and Technology: Architectural Considerations for Microservices

With the right people, processes, and tools, microservices can deliver faster development and deployment, easier maintenance, improved scalability, and freedom from long-term technology commitment. This session will cover these topics along with architectural considerations that are relevant for merchants today.

Presenter: Ryan Shuttleworth, J.P. Morgan
2:45 pm - 3:45 pm

Keynote: CISO Fireside Chat 'A View From the Hot Seat'

Join us to hear perspectives from key industry leaders as they discuss hot topics in the cyber security space including threat intelligence sharing, cloud security, the evolving role of the CISO, data privacy and the cyber security talent shortage.

Moderator: Ron Green, Mastercard
Panelists: Rich Agostino, Target Stores; Shawn Bowen, Restaurant Brands International; Adam Mishler, Best Buy; Suzanne Hall, Circle K; Michael Simmons, Southwest Airlines Company
3:45 pm - 4:00 pm

Closing - Kacie Paine (Director, MAG Tech Engagement)

4:00 pm - 5:00 pm

Networking Event

Thursday, October 15
11:30 am - 12:30 pm

Exhibit Time & Networking

12:30 pm - 12:35 pm

Welcome - Frank Liberio (Co-Chair, MAG Executive Tech Board) and Kacie Paine (Director, MAG Tech Engagement)

12:35 pm - 12:45 pm

What's Ahead for the Day - Courtney Stanley (Emcee)

12:45 pm - 1:30 pm

Touchless Payment Transactions

As commerce continues to adapt, payments offers proactive solutions. In this session we’ll discuss the latest trends in touch-free technologies (NFC, Wallets, QR, Contactless Cards) and customer shopping behaviors (mobile order ahead, curbside pickup, on-demand delivery). We'll explore how easy these features are to implement and how they can ensure streamlined purchase experiences now and into the future.

Presenters: Eric Mahecha, Adyen; Derk Busser, Adyen
1:30 pm - 2:15 pm

COVID-19: The Ultimate Stress Test for Retail Technology

Pandemics are an extreme version of business disruption. The new coronavirus strain (Covid-19) is the latest reminder that companies need to plan and prepare for the unexpected in order to be resilient and flexible. Fiserv will lead a panel discussion between technology leaders from Walmart, Target and Best Buy, sharing their experiences, lessons learned, and evolving Omni channel strategies to address a rapid consumer shift to digital interactions.

Moderator: Nandan Sheth, Fiserv
Shayne Kirchner, Target Stores; Robert Lorenzini, McDonald's Corporation; Jeremy Pittman, Walmart
2:15 pm - 2:45 pm

Closing - John Drechny (CEO, Merchant Advisory Group)

2:45 pm - 3:45 pm

MERCHANT ONLY  Round Table Discussions (SIGs)

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • Security
  • Customer Experience