MAG 2020 Mid-Year Conference - Register Today!

With over 600 attendees representing cross verticals in the payments industry, the MAG Mid-Year Conference will provide you with valuable tools and information that you can take back to your workplace. Back by popular demand, we will once again hold the Tech Forum on the first day of the conference, focusing on the latest in payments technology. Whether you are new to payments or an industry veteran, this is an event you won't want to miss.

Time to Renew Your MAG Membership for 2020!
It continues to be an active time in the payments industry and we want you to stay informed. There are many valuable benefits you receive as a MAG member, including complimentary attendance to MAG conferences and exclusive access to educational resources. Earlier this week, each primary merchant member or billing contact received an email containing the MAG 2020 membership dues renewal along with the 2019 Annual Report outlining MAG accomplishments over the past year. If you did not receive your company's renewal email but should have or need support with renewal, please contact the MAG. Thank you for your continued support of the MAG.

The MAG 2019-2020 Board of Directors Election took place in August with the results announced during the Merchant Only Session at the 2019 Annual Conference in September. The voting resulted in the following re-elected candidates: Dee O'Malley (Best Buy) and Chris Priebe (Southwest Airlines). We thank those that were re-elected for your continued leadership and dedication to the MAG. New board officers start January 1, 2020. Congratulations to the new Board Chair Kathy Hanna (The Kroger Co) and the new Vice-Chair Bryan Penny (Nordstrom). View MAG Board of Directors.

Merchant Advisory Group Top Accomplishments of 2019
By Troy Carrothers, Senior Vice President, Kohl's Department Stores, Inc., MAG Board of Directors Chairman

This year MAG launched new strategies which identified 5 core pillars: Collaboration, Education, Advocacy, Innovation and Engagement. In each of these key pillars we have identified top objectives for moving MAG forward and have seen great results through these efforts. Membership has increased to 157 members, a 9% increase, which now reflects all of the top ten and 19 of the top 20 retailers. Conference attendance has increased by almost 30% and sponsors represent 66 of the leading payment companies, a 10% increase.
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2019: Revolutionary Change or More of the Same
By John Drechny, CEO, Merchant Advisory Group

As we wrap up 2019, it is a good time to look back and discuss the changes in the industry. Some of the changes involved the biggest players in the market, while others struggle to gain significance. In looking at these changes you can categorize them into four buckets: Collaboration, Payment Rails, Tools, and Customer Experience.
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MAG Communities - How Can You Get Involved?
By Laura Townsend, SVP Operations, Merchant Advisory Group

Conversations at Annual Conference this past September in Scottsdale suggest our members are hungry to get more involved. MAG efforts over the past six months have become more focused on targeted merchant challenges and interests. What are your options?
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Strength in Numbers? MAG Says Yes!
By Kari Hartley, Director of Member & Administrative Services, Merchant Advisory Group

If you want a case study to prove there's strength in numbers, the MAG is a perfect example! As of this newsletter we have 157 members for 9% growth in 2019, and 16% average growth the past 3 years.
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The MAG as a Critical Resource in the Payments Space
By Stewart Terbush, CPA, Director, Operations Accounting, Love's Travel Stops & Country Stores

Love's Travel Stops & Country Stores is family owned and operated and began in 1964 with a single gas station in Watonga, Oklahoma. Over the last 55 years, Love's has grown into one of the nation's leading retailers of motor fuels and related products and services, operating 500 locations in 41 states. Love's joined the MAG in August of 2012.

Stewart Terbush, Director of Operations Accounting at Love's considers the MAG to be a critical resource to drive success in the payments space. We asked Stewart to share his insights on Love's relationship with the MAG, and how that relationship creates value for all concerned. Click here to read what Stewart and the team at Love's has to say about their experiences with the MAG.
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AC19 Tech Forum
By Frank Liberio, formerĀ MAG Tech Forum Consultant and current Global CIO at Restaurant Brands International

Our inaugural Tech Forum exceeded expectations with over 300 attendees representing both technical and business payments professional.

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What Role Should Merchants Play in Standards?
By Justin Fletcher, Director - Financial Services & Payments, Best Buy, Digital & Technology

Since I first entered the payment space almost two decades ago there has been constant cycles of evolution around payments. The problem is those cycles continue to speed up every couple of years. One of my first projects in payments was converting paper checks to electronic ACH payments for Dayton Hudson's private label cards. Now days we're discussing things like Secure Remote Commerce, Online Fraud, EMV 3D Secure, Authentication, Biometrics, and alternative payment systems like WeChat Pay and Alipay.
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MAG Welcomes New Staff Members

The MAG staff grew by four team members in 2019. This fall, Eric O'Brien and Kacie Paine, two veteran payments experts, joined the MAG as Director of Education and Director of Tech Engagement respectively. Lisa Mercurio started as Conference Coordinator this summer, and Leah Collins is the new Content Manager.
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SCA: Two-Dimensional Thinking with 3-D Secure
By Robbie MacDiarmid, Senior Economist, CMSPI

Strong Customer Authentication Needs Alternative Solutions to be Developed: Otherwise Merchants will Foot the Bill, Again.
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The 3 Types of Payment Fraud and How to Prevent Them
By Scott Stone, Chief Strategy Officer, Chargeback

To accurately prevent and respond to disputes, merchants must understand why a dispute happened. To do so, merchants can categorize payment fraud into three different types and learn how to prevent each kind of fraud.

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  • Farmers Insurance
  • Maverik
  • Neiman Marcus

View a complete listing of MAG Members


Platinum Sponsor

Sezzle is a payments disruptor that allows shoppers to budget their payments over time by splitting purchases into four interest-free installments over six weeks. By offering its 'buy now pay later' solution, Sezzle provides consumers with the financial freedom to buy what they want without having to fall back on high-interest credit cards or other payment options that may negatively impact their credit score. For younger consumers, particularly Gen Z and Millennials with little or no credit history, Sezzle represents a smarter and simpler alternative to traditional forms of credit.

Sezzle has partnered with over 7,500 active merchants to offer its innovative product that helps sellers increase sales, grow basket sizes, and improve conversion rates, all with no credit risk to the retailer.

Sezzle is recognized as the highest consumer-rated alternative payment solution on Trustpilot, a third-party review site.

Platinum Sponsor

Sift, formerly Sift Science, is the leader in Digital Trust & Safety, empowering companies of all sizes to unlock revenue without risk. Sift prevents fraud with industry-leading technology and expertise, an unrivaled global data network, and a commitment to building long-term partnerships with our customers. Twitter, Airbnb, and Twilio rely on Sift to stay competitive and secure.

View a complete listing of MAG Sponsors

Sponsor Press Releases

Questions or comments? Contact the MAG at

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