MAG Webinar: Where are Mobile Payments Heading? A View from the Federal Reserve

Wednesday, June 18, 2014
12:00pm - 1:00pm CT

Note: MAG webinars are offered as a free service to MAG members.

Mobile technologies are transforming the payments landscape and changing how consumers transact.  Mobile devices enable consumers to shop in-store, at home, online or remotely.  While banks and non-banks are staking out ground in mobile payments, the online and offline worlds of commerce and payments are converging and the market is becoming more fragmented. 

This ses­sion will provide an overview of the U.S. mobile payments landscape, discuss how the Fed is supporting the evolution of mobile payments through the Mobile Payments Industry Workgroup, standards and consumer research and what merchants should consider as they develop mobile payment strategies.

Moderator: Kathy Hanna, Director, Enterprise Payments & Front End Support, The Kroger Co.

Kathy joined Kroger in 1982 spending 5 years in the stores and 11 years in accounting.  In 1999 Kathy joined the treasury staff in the corporate office as Manager of Corporate Cash and was named Assistant Treasurer in 2000.  She has a degree in Accounting/Finance from Tennessee Technological University and received a law degree in 1995 from the Nashville School of Law.  In 2004, she completed the Certified Treasury Professional (CTP) certification and maintains that through today.  Kathy manages the relationships for all aspects of credit card and debit card networks/ payments and acquirer. She has responsibility for corporate strategy of payment acceptance, budgets related to debit and credit card payments, consultant to division controllers/operations on cash management, financial analysis of division/corporate programs relating to all forms of tender.  In 2008 Kathy was promoted to her current job adding duties that included oversight of store front-end accounting and financial services.  She served as chairman of FMI’s Electronic Payments Committee from 2006-2008, serves on various card industry boards and committees.  In 2012 she was named as one of the Top Women in Grocery, executive group.


Marianne Crowe, Vice President of Payment Strategies, Federal Reserve Bank of Boston

Marianne Crowe is Vice President of Payment Strategies at the Federal Reserve Bank of Boston.  Her primary responsibilities include overseeing industry analysis and applied research on digital and mobile retail payments and standards.  She leads the Mobile Payments Industry Workgroup, representing mobile payment stakeholders focused on eliminating barriers to successful adoption of mobile payments at POS in the U.S.  

Prior responsibilities include Payments Liaison for the Consumer Payments Research Center and VP of Retail Business Development, and AVP for Check Image Services and Check Operations. Before joining the Fed in 2001, Marianne worked at Bank of Boston for over 15 years.  Marianne has an MBA from Babson College.

Susan M. Pandy, Ph. D., Director, Payments Strategies, Federal Reserve Bank of Boston

Susan M. Pandy is a seasoned payments professional with over 12 years of experience in the industry.  As the Director, Payment Strategies at the Federal Reserve Bank of Boston, she leads and directs departmental projects and external workgroups to provide the payments industry, regulatory community, and Federal Reserve System with a forum for balanced, in-depth research and analysis of market trends, policy development and other issues affecting the payment system, with an emphasis on standards and security of the mobile payments channel.   

Susan previously worked for NACHA-The Electronic Payments Association for over 10 years as a critical source of expertise on all matters related to electronic and mobile commerce.  She provided thought leadership to a 100 member council program charged with advancing electronic commerce over open networks by enabling digital business. Susan shaped the council’s ability to pursue cutting edge industry issues related to data/transaction security, authentication, authorization, identity management, fraud, compliance, mobile banking/payments, and P2P payments. Susan also supported strategic initiatives related to risk management, rulemaking, and advanced payments solutions in exploring efforts to drive innovation in the ACH Network.

Members may view the webinar presentation on the Member Resources page.