Webinar: Account Updater: The Value to Merchants and their Customers.

Tuesday, August 23, 2016 
                                            12:00pm - 1:00pm CT

Customer card information changes occur constantly and affect Merchant’s business continuity and present a risk to costumer experience.

How can merchants reduce the number of declines due to card information changes? How can merchants prepare for card brand portfolio migrations to ensure little to no disruption in service for their customers?

Moderator: Hannah Thurmond, Senior Analyst in US Revenue Operations, FedEx Services

HThurmondHannah Thurmond is a Senior Analyst in US Revenue Operations for FedEx Services. Hannah joined FedEx in 2012. She is responsible for FedEx’s domestic payment strategy including management of payment processing contracts and compliance.

Panelist: Amy Alterman, Senior Director, North American Product, VISA    

AmyAlterman_headshotAmy Alterman joined Visa, Inc. in 2010 as a Senior Business Leader in Global Product.  She is a senior strategy and product development executive with broad management experience across roles in strategy, product management, marketing, finance and sales effectiveness. Currently, Amy is responsible for Consumer Product Platforms within North American Product at Visa. Amy was previously a Vice President in Global Merchant Services at American Express and as a consultant at A.T. Kearney. 

Amy holds a B.A in Mathematical Economics from Brown University and an M.B.A. from the University of Chicago.

Panelist: Sharon Rosano, Business Leader, Enterprise Security Solutions, MasterCard

Rosano Sharon Headshot (2)As a Business Leader in MasterCard’s Enterprise Security Solutions Group, Sharon Rosano manages the MasterCard Automatic Billing Updater and the Recurring Payment Cancellation Service.

Prior to her current role, Ms. Rosano worked in MasterCard’s; Emerging Payments Bill Payment Group, Advanced Payments Group focusing on eB2B strategy and ERP payment solutions, MasterCard’s Corporate Payment Solutions group focusing on B2B Internet strategy, strategic alliances and e-commerce programs, MasterCard’s Acceptance Group establishing and growing commercial and government card acceptance locations and creating card usage programs.

Ms. Rosano joined MasterCard International in January 1996 from a B2B supplier in the Graphic Arts Industry, Beta Industries. She graduated with a BBA from The George Washington University and resides in New Canaan, CT with her family.