Webinar: MasterCard Connect & Merchant On-boarding

Wednesday, May 23, 2018
      12:00 p.m. - 1 p.m. Central

This webinar was for all MAG members and prospect members.

This webinar was recorded and is available in the Members Only
area of the website.

Mastercard is transforming the way we do business with our increasingly diversified customer base by rolling out a new self-service on-boarding tool.  This intuitive tool is integrated with Mastercard Connect, giving merchants quick access to our customer portal. 

Please join Mastercard experts as we will showcase the tools in preparation for the launch.

Presenter: Sheila Panus (Director, Mastercard)

Sheila headshotA pragmatic dreamer who thrives on innovation and opportunity to improve processes with enterprise wide solutions.  I’m in Business Transformation and Innovation, focused on the customer lifecycle journey. Born and raised in the Midwest I often fall back to the “Missouri’s Show Me” approach as I will challenge the status quo.  Most recently my focus has been our enterprise Customer Onboarding solution providing customers with a quick, intuitive, self-service onboarding tool enabling access to Mastercard products and services without weeks of approval processes.  Looking into the future the Customer Onboarding solution will expand with continued focus on user experience and ease of doing business.

PresenterLisa Hockenberry (Senior Consultant, Mastercard)

Hockenberry Lisa (2)Lisa is a Senior Consultant at Mastercard with almost 25 years of experience in the payments industry specializing in business operations.  In this role, Lisa is an integral part of the Mastercard Connect team providing day to day customer and business support.  Lisa’s passion lies in continuously improving the overall customer experience by listening and engaging customers throughout the product lifecycle with end the goal to make it easier for customers to do business with Mastercard.  Lisa has an MBA and Bachelor of Science degree in Business Administration.

PresenterCraig Prior (Director, Customer Technical Communications at Mastercard)


Based in St. Louis, Missouri, Craig Prior is a Director of Customer Technical Communications (CTC) at Mastercard, with the specific focus on design, development, and deployment of the technology that drives content delivery. Craig and his team are chartered with creating and enhancing best-in-class user experiences with online content, enabling our customers and business partners to fully leverage Mastercard products and services. For much of his career, he has managed teams tasked with application development and technology integration, and for the past 3 years, he has brought his experience to bear in advancing the value of content management.


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