Webinar: Upcoming Mastercard Chargeback Changes

Tuesday, August 28, 2018

This webinar was for MAG current & prospect merchant members.

Download the recording on the MAG's Members Resources page.

This session provided a snapshot of the new chargeback platform capabilities with MasterCom and discuss changes being implemented that will help remove invalid chargebacks from the network, reduce processing time, and provide a scalable integration point into their back office or CRM application.

Presenter: Teresa Bryan (Vice President, Product Development and Innovation)


Teresa Bryan is Vice President, Product Development and Innovation team within MasterCard’s Enterprise Security Solutions group. In this role, she is part of an organization that is responsible for new product strategy, development, and execution of fraud solutions helping customers in managing their risk strategies. Teresa specializes in creating solutions that leverage MasterCard's data to enable smarter decision making to align with the evolving payments industry.  Teresa joined MasterCard in 1998 and has held several business and technical leadership positions in the company.

Presenter: Doug Whiteside (VP, Global Dispute Resolution Management)

Doug Whiteside is responsible for managing the Mastercard Dispute Resolution Team.  Doug and his team is responsible for managing Mastercard global arbitrations, compliance case rulings and the Mastercard global dispute rules.   

In his previous roles with MasterCard, Doug was a Director within MasterCard’s US Region Customer Fraud Management Team where he helped manage risk, fraud, compliance and operational performance in the MasterCard Payment System.  Prior to this role, Doug worked as a Technology Account Manager in MasterCard Operations and Technologies where he was responsible for collaborative efforts and managing the technology and operations relationship with Mastercard’s key customers.  Overall, Doug has worked at MasterCard for over 20 years, both domestically and internationally, in multiple risk management, operations management and account management roles.  During his tenure, he has gained extensive chargeback, risk, fraud, compliance, operations, and technology knowledge within the card industry.  

Prior to joining Mastercard, Doug gained valuable experience and knowledge in the retail loan and telecommunication sectors.  Doug worked for a large national US bank where he helped manage the centralization of retail loan servicing and bank operations.  Prior to the bank, Doug worked with a large national telecommunication company where he was responsible for helping manage vendor management, operations, fraud services and customer service.

Doug is a graduate from Missouri State University (Bachelors of Science and Business) and University of Missouri at St. Louis (Master’s Program).



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