Webinar: Preventing Chargebacks During Peak Periods

January 29, 2019

This webinar was for MAG current/prospect merchants and current/prospect sponsors.

MAG members can view the webinar presentation & recording (login required)

Peak shopping periods can be a godsend for merchants, but they can also be a nightmare for fraud teams. An influx of transactions to review. A hit to approval rates. And a surge in chargebacks. So how can fraud professionals prepare themselves for these busy times? Join Forter CFO Colin Sims and Roberta Del Monte Radford of Nordstrom to discuss strategies for chargeback prevention during peak periods. In this webinar you will:

  1. Learn about 2018 holiday fraud trends
  2. Explore how chargebacks were prevented and fraudsters were stopped
  3. Identify the best way to tackle chargebacks if they do occur 


Colin Sims photoColin Sims worked in a variety of divisions of investment banks on Wall Street for ten years before pursuing a career in the tech industry, first as CFO of Eats.com, then COO of delivery.com, followed by his current position as CFO of Forter. Colin holds a B.S. in Mechanical Engineering, summa cum laude, from Vanderbilt University. 

Roberta_Del_Monte Radford photo

Roberta Del Monte Radford is Senior Fraud Program Manager at Nordstrom.com and a professional with 8 years of online fraud prevention experience. 
Roberta’s extensive exposure to fraud prevention in the online travel industry has allowed her to gain subject matter expertise in the eCommerce fraud space globally.

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