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2020 Webinar Schedule

This is the MAG’s 2020 webinar schedule. It may be adjusted to accommodate industry developments. We welcome topic submissions as well as speaker recommendations for any topics below or future webinars. Please complete the presentation submission form.

The material provided in the MAG’s webinar is owned by the MAG, is intended for its members and sponsors, and may not be reproduced in any medium without its written consent.  The material does not constitute legal advice; all persons are encouraged to seek their own legal advice in conjunction with the application of any information provided during a webinar to such person. 

MAG Webinar Disclaimer
MAG webinars use the GoToWebinar software platform and can be viewed from computers and mobile devices; however, the display may appear differently in different browsers.  Some corporate firewalls do not allow the GoToWebinar software to load. If you are having trouble downloading GoToWebinar, you may have to ask your IT department to review the Optimal Firewall Configuration Fact Sheet. If that is not an option, you can listen to the webinar audio only or forward the email confirmation link to a personal computer or device where you can download the software to view the webinar. If you encounter firewall issues using your personal computer, use this link to problem solve.

Don’t forget to check back periodically for updates.

 CORE-Icon_Circle January 29 Where Are All These Chargebacks Coming From? Don Bush | Chargebacks911             
 CORE-Icon_Circle February 19             The Cash Cycle - Improving Visibility and Reconciliation for Merchants
Mike Caris | CMS Analytics
Grant Hatton | CMS Analytics             
 CORE-Icon_Circle March 4 How Open Banking is Disrupting Financial Services - Except for Payments Mark Falcon | Zephyre
 CORE-Icon_CircleTF-Icon_Circle April 22 PINless Debit: Unlocking the Value Proposition for Retailers Bryan L. Manka | PULSE
Manish Nathwani | SHAZAM
Denis Bouchard | The Wendy's Company
 TF-Icon_Circle May 13 Connected Commerce Solutions for COVID-19 Challenges Reb Madden | Fiserv
 CORE-Icon_CircleTF-Icon_Circle June 3 Upcoming Payment Network Changes Overview Thomas Barton | J.P. Morgan
Karen Ions | J.P. Morgan
Vickie Martinez | J.P. Morgan
 CORE-Icon_Circle  June 15 EMV Automated Fuel Dispenser (AFD) Liability Shift Itai Sela | B2
Terry Mahoney | W. Capra
Linda Toth | Conexxus
CORE-Icon_CircleTF-Icon_Circle June 17 Contactless: Considerations for Merchants in a Touch-free COVID-19 Era Itai Sela | B2
Lillie Platko | FIS Payment Networks
CORE-Icon_Circle July 8 Approval Rates: Optimizing Your Payments Supply Chain to Increase Sales Toby McFarlane | CMSPI
Aditya Thakur | CMSPI
 TF-Icon_Circle July 22 Combat Malicious Behavior, Account Takeover and BOPIS Fraud in the New Normal Kevin Lee | Sift
Michelle Arguelles | Sift
CORE-Icon_Circle TF-Icon_Circle  August 5
Using Data to Manage your Business Alexei Agratchev | RetailNext
Josh Neckes | Simon Data
 CORE-Icon_Circle August 19 It costs HOW much?! Exploring the Cost of Accepting Payments
Jim DuBoyce | W. Capra
Mason Zurovchak | W. Capra
 CORE-Icon_Circle September 9 Retaining eCommerce Consumer Loyalty in a Post-Pandemic World Emilie Grunzweig | Riskified
Julia Millot  | Riskified
CORE-Icon_CircleTF-Icon_Circle September 23  Frictionless Checkout: Changing the Way Consumers Pay Mustafa Khanwala | MishiPay
Will Glaser | Grabango
 October 7 Emerging Models and Approaches to Fraud Management Will Megson | Bouncer Technologies
Michael Reitblat | Forter
 CORE-Icon_CircleTF-Icon_Circle October 28 October Brand Release Heartland
 CORE-Icon_CircleTF-Icon_Circle November 4 Town Hall MAG Leadership
CORE-Icon_Circle TF-Icon_Circle November 18 Post-Election Coverage Kim Ford | Fiserv
Beth Provenzano | MAG
 CORE-Icon_CircleTF-Icon_Circle December 16 Real Time Payments  

2019 Webinars

2019 Webinar Schedule





 mag_logo_regmark Preventing Chargebacks During Peak Periods 
January 29, 2019

Colin Sims - Forter
Roberta Del Monte Radford - Nordstrom

 mag_logo_regmark Will Faster Payments by 2020 be Better Payments?
 March 20, 2019

Steve Mott - BetterBuyDesign
John Drechny 0 

Lessons in Cybersecurity: Securing our Digital Future

April 9, 2019 Presenters:
JJenny Menna - US Bank
Susan Rue - Elavon
Secure Remote Commerce,
the Mastercard Implementation

April 30, 2019  Presenter:
Ryan Beaudry - Mastercard
2019 Global Payment Brand Release Changes that may impact your business

June 5, 2019 
Kevin Halliburton - Heartland Payment Systems
Digital Payments Expansion & Market Consolidation Impacts

June 26, 2019   Presenters:
Krista Tedder - Javelin
Jim DuBoyce - W. Capra
How to Prepare for Holiday 2019 and Maximize Online Revenue with 3-D Secure

July 10, 2019 Presenter:
Kevin Crockett - CardinalCommerce
 mag_logo_regmark Mastercard U.S. Assurance Framework
July 30, 2019 
Diego Szteinhendler - Mastercard

Unpacking Secure Remote Commerce (SRC) – Separating Facts from Fiction

August 21, 2019  Presenters:
Beth Costa - Oliver Wyman
Trent Addington - Walmart
Manish Nathwani  - SHAZAM
Steve Cole - Worldpay
 mag_logo_regmark Improving performance through payment and fraud optimization  September 11, 2019
Tommy Wimmer - Chase Merchant Services
Rob Bryant - JPMorgan Chase

Tech Forum 2  Building Better Insights with Data
 October 2, 2019
Puneet Shah - Adyen
Mika Nishiya - Adyen

 mag_logo_regmark  Network Brand Release Changes that could impact you
 October 23, 2019 Presenters:
Bradford Wilson - Bank of America Merchant Services
Tiffany Roberts - Bank of America Merchant Services
 Tech Forum 2

The Evolution of Fraud and the Customer Experience

November 13, 2019 Presenter:
Colin Sims - Forter
Futureproofing your Payment Acceptance Decisions

 November 20, 2019 Presenters:
Jeff Shinder - Constantine Cannon
John Drechny - MAG
 Tech Forum 2

The Need for Payments Orchestration | Turning Your Payment Platform into a Corporate Asset

December 3, 2019  Presenters:
Rene Pelegero - RPGC Group
Suhil Srinivas - LinkedIn
 mag_logo_regmark MAG Town Hall
 December 11, 2019 Presenters: 
John Drechny (CEO - MAG)
Troy Carrothers (President - MAG)
Kathy Hanna (President Elect - MAG)

2018 Webinars

2018 Webinar Schedule




Visa Claims Resolution & Stored Credential Framework
January 17, 2018

 Laura Townsend, SVP, MAG
Mark Woelfer - Visa, Inc.
Shailendra Dingankar - Visa, Inc.
Anjana Surin - Visa, Inc.

Fraud & Chargeback Trends and Best Practices to Mitigate Risk
 January 31, 2018

: Ira Goldman - Auriemma Consulting Group
Don Bush -Kount
Lee Jurgens - Autoback LLC
 Todd Thayer - J.P. Morgan

New and Emerging Payment Trends – What’s Important to the Merchant Community?

 March 28, 2018 Presenters:
John MacAllister - Dorado Industries
Steve Mott - BetterBuyDesign

              5 Ways to Optimize Your Interchange Costs Now

April 25, 2018  Presenters:
Anand Goel - Optimized Payments Consulting
Greg Moore - AutoNation
Mastercard Connect & Merchant On-boarding

May 23, 2018  Moderator:
Lam Van Lund (Mastercard)
Lisa Hockenberry - Mastercard
Sheila Panus - Mastercard
Craig Prior - Mastercard

VCR learnings and Network Brand Release changes that could impact you

June 6, 2018   Presenters:
Kim Arwood-Slate - First Data
Dawn Shaefer - First Data

 U.S. Faster Payments Council June 11, 2018 Presenter:
Reed Luhtanen - Walmart
Best Practices in Evaluating Modern Payment Systems

June 27, 2018 
Susan DeVries - Worldpay
Nancy Vance - Worldpay

 The Supreme Court’s American Express Decision: What it Means for Merchants

July 12, 2018  Presenter:
Jeff Shinder - Constantine Cannon
 The General Data Protection Regulation (GDPR) - A Survival Guide to Europe’s Global Privacy Rules  July 24, 2018
Graham Dufault - The App Association
Brian Scarpelli - The App Association

 Opportunities & Challenges in the U.S. Debit Market

 August 14, 2018
Terry Dooley - SHAZAM
Judith McGuire - PULSE

Upcoming Mastercard Chargeback Changes

 August 28, 2018
Teresa Bryan - Mastercard
Doug Whiteside - Mastercard

Tokenization Essentials – Understanding the Role of Tokens in Payment Processing 

 September 26, 2018 Presenters:
 Renee Goodheart - First Data
Vijay Royyuru - First Data

Visa/Mastercard announced a $6.2B settlement: What was agreed to and what should merchants understand about the settlement?

 October 4, 2018 Moderator:
Mark Horwedel - Merchant Advisory Group
Douglas Kantor - Steptoe & Johnson 

Card Organization Release Changes – Fall 2018

October 18, 2018  Presenters:
Bradford Wilson - Bank of America Merchant Services
 MAG Town Hall Discussion - Strategic Plans for 2019
 December 6, 2018 Presenters: 
Mark Horwedel (CEO, MAG) 
John Drechny (President, MAG)

2017 Webinars




Merchant Routing -
Strategy & Execution Insights
January 18, 2017

Liz Garner (SVP,
Policy & Public Affairs, MAG)
Presenters: Doug Kantor (Government Affairs/Public Policy & Partner, Steptoe) and
Laura Townsend (SVP, Operations, MAG) 

The Deferred EMV Liability Shift- Secondary Implications for the Petroleum and Convenience Store Industry 
 February 28, 2017

Laura Townsend (SVP, Operations, MAG)
Presenters: Steve Mathison (Senior Vice President of Acquiring Payments, First Data) and Tom Nipper (Executive Director Global Enterprise Solutions, Chase Commerce Solutions)

Data Breach Claims & Managing Cyber Risk with the MAG CyberRisk Hub®
March 22, 2017

 Mark Greisiger 
(President, NetDiligence®) and Mike Richoux (Account & Project Manager, NetDiligence®)

 What's Next for MDL 1720, the Supreme Court Declines to Hear the Appeal
April 4, 2017 

Mark Horwedel (CEO, MAG)
Presenter: Jeffrey Shinder (Managing Partner, Constantine Cannon)

Advocating Operations Best Practices –
MAG’s Momentum
April 26, 2017

 Kristy Cook (Director, Payment Acceptance Technology, Target Stores) and Laura Townsend (SVP, Operations, MAG)

EMV: Lessons Learned, Network Differences and the 2017 Spring Release
May 23, 2017

 Kristy Cook  (Director, Payment Acceptance Technology, Target Stores) 
Presenter: Steve Cole (Senior Product Manager for EMV, Vantiv) 

Trends in Chargebacks and Fraud
June 14, 2017

Moderator: Jim DuBoyce (Senior Consultant,
W. Capra Consulting Group)
Presenters: Gary Cardone (CEO, Chargebacks911), June Compton (Senior Director Dispute Resolution, Heartland Payment Systems), and John Valencia (Manager, Online Asset Protection,

EMV Terminal Configurations – What Options Should Merchants Expect?
 June 28, 2017

Moderator: Kelly Andrus (Manager, Payment Card Services, Tesoro Refining and Marketing)
Presenters: Drago Dzerve (VP Product Management, Verifone), Wes Haworth (Director Product Management, Verifone), Pat Polillo (VP of Regional Solutions, Verifone), and Brian Russell (Senior Technical
Business Analyst, Verifone)

Evolving your Point of View on Digital
Wallet Experiences

July 25, 2017 

Doug Rodewald (Chief Digital Officer,
True Group, Inc.)
Presenters: Karla Allen (Senior Director Mobile Wallets, Walmart) and Paul Murray (Director of Digital Innovation, Dunkin' Brands, Inc.)

 Dynamic Currency Conversion – The Benefits and Best Practices for Program Success
 July 27, 2017 
Moderator: Steve Herrmann (Senior Vice President, Industry Sales Executive, Bank of America
Merchant Services)
Presenters: Brian Borneman (Vice President, Product Manager, Bank of America Merchant Services) and Nicole Lubrano (Assistant Vice President, Product Manager, Bank of America Merchant Services)
Tokenization - The Considerations 
 August 31, 2017

Mark Horwedel (CEO, MAG) 
Judith McGuire (Executive Vice President, Product Management, PULSE) and Manish Nathwani (Sr. Vice President, Product Development, SHAZAM) 

Innovations abound – global payment trends and the Fall Card Association changes that could impact you

October 19, 2017
Moderator: Laura Townsend (SVP, Operations, MAG)
Presenter: Chris Francis (Vice President of Market Development, Worldpay US, Inc.)

MAG Webinar: Status & Strategy
Fireside Chat with MAG Staff about the State of the Industry and 2018 Strategic Plans

December 13, 2017 
Presenters: Mark Horwedel (CEO, MAG), Beth Provenzano (VP, Public Affairs, MAG), Laura Townsend (SVP, Operations, MAG), Kari Hartley (Director, Member and Administrative Services, MAG) 

2016 Webinars




How does the Durbin Amendment compare to the new EU Interchange Fee Regulation?

January 14, 2016

Speaker: Brendan Doyle (CEO, CMSpi) and Alistair Combes (SVP – Knowledge & Products, CMSpi)

New Omni Channel Payments Findings 
March 31, 2016  

Lynn Holland (ACI Worldwide Payments) 

The controversy and concern over EMV Debit at the Point of Sale
May 2, 2016 

Liz Garner (MAG)  
Speakers: ​Trent Addington (Best Buy), Kathy Hanna (The Kroger Co.), Doug Kantor (Steptoe & Johnson, LLP), and Bryan Penny (Nordstrom)

Use of Consumer Authentication in eCommerce: 2016 Survey Results
May 12, 2016

: Amy Sellheim (MAG)
Speakers: Tara Lavelle (CardinalCommerce) and Justin McDonald (The Fraud Practice)

 Streamlining Web Payments
June 21, 2016

Ian Jacobs (W3C)
Panelists: Adrian Bateman (Microsoft), Nick Telford-Reed (Worldpay), Zach Koch (Google), and Adrian Hope-Bailie (Ripple)

The Legal Landscape in Payments After the Demise of the Interchange Settlement

July 21, 2016 

Mark Horwedel (MAG)  
Presenter: Jeffrey I. Shinder (Constantine Cannon LLP) 

Pandora’s Box:  Digital Wallets and the Honor All Devices Rules
July 27, 2016

Liz Garner (MAG)  
Adam Levitin (the Georgetown University Law Center)

Swipe, Scan, Dip or Tap: What Everyone Needs to Know About the Changing Face of Payments
August 9, 2016

: Caitlin Donahue (Vice President of Public Affairs, CRAFT | Media/Digital), Sinead Casey (Deputy Manager, CRAFT | Media/Digital), and Sarah Fink (Account Executive, CRAFT | Media/Digital)

 Account Updater: The Value to Merchants and their Customers
August 23, 2016

Hannah Thurmond (FedEx)  
Panelists: Amy Alterman (VISA) and Sharon Rosano (MasterCard) 

2015 Webinars




Navigating the U.S. EMV Migration 

January 13, 2015 

Stephanie Ericksen (Vice President, Risk Products, VISA)

Transaction Routing In Digital Commerce

January 22, 2015

Mark Horwedel (CEO, MAG)
Speaker: Doug Kantor (Partner, Steptoe & Johnson LLP) and Abby Kelley (Director of Sales, Acculynk)

Cyber Risk: Threats, Loss Control, Liability & Claims

March 30, 2015

Moderator: Chris Priebe (Director, Payments and Risk, Southwest Airlines)
Mark Greisiger (President, NetDiligence®) and John Mullen (Managing Partner,  Philadelphia Region/Chair, US Data Privacy & Network Security, Lewis Brisbois Bisgaard & Smith LLP)

Dept. of Justice Wins Over American Express: The Decision, Next Steps, and Merchant Impact
April 1, 2015
Moderator: Kathy Hanna (Director, Enterprise Payments & Store Support, The Kroger Co.)
Speaker: Richard A. Arnold (Attorney, Kenny Nachwalter)

 Digital Commerce Update
April 16, 2015 

Rene Pelegero (President & Managing Director Retail Payments Global Consulting Group)

Dynamic Currency Conversion: To Do or Not to Do?
 May 12, 2015
Speakers: Lee Jurgens (Director, Sales and Cash Audit, Ralph Lauren) and Brian Frey (Head of GlobalChoice Product, N.A. for First Data)
MAG Town Hall Discussion
 June 24, 2015

Mark Horwedel (CEO, MAG) and Liz Garner (VP, MAG) 

Bitcoin: The Future of Money
 July 22, 2015

Sonny Singh (Chief Commercial Officer, BitPay)

The American Express Decision: Merchant Pricing Options
July 28, 2015 

Doug Kantor (Partner, Steptoe & Johnson LLP) 

 Managing Cyber Risk with the MAG CyberRisk Hub®
October 14, 2015 
Speakers: Mike Richoux (NetDiligence® eRiskHub® Support Team) and
John Mullen (Managing Partner,  Philadelphia Region/Chair, US Data Privacy & Network Security, Lewis Brisbois Bisgaard & Smith LLP) 

 Rethinking CNP
November 18, 2015  
Moderator: Troy Carrothers (SVP, Retail Payment Solutions & Multi-Channel Sales and Service, Kohl's Department 
Stores, Inc.)
Speakers: Bob Reany (SVP, Authentication Service, MasterCard), Mark Nelsen (Head of Risk Products and Business Intelligence,Visa Inc.), and Chris Priebe (Director, Treasury Payments,
Southwest Airlines)