MAG Insights

Announcements from the MAG & Featured Articles

Collaborating on Operational Issues


By Dean Sheaffer, Boscov’s

June 4, 2014

At the next MAG annual meeting [September 16 - 18 in Ft. Lauderdale] an important, new discussion will take place.  The MAG will invite the card brands to discuss a compendium of merchant suggested operational improvements.  To our knowledge no other organization has collected and prioritized the great ideas for operational improvements we hear from merchants every day...this will be another industry first for the MAG.

Note that the purpose of the discussion with the card brands is to move forward our mutual promise of collaboration to improve the payments ecosystem. Therefore, suggestions should be purely operational and should benefit the payment system as a whole or a significant stakeholder group or industry segment.

Suggestions will include topics such as:

  • Multiple Settlements against a single authorization (critical for merchants fulfilling from multiple locations)
  • Real time authorization reversals for returns, voids and cancellations
  • Standardization of Chargeback reason codes
  • Elimination of merchandise related charge back reasons for merchants with robust return policies

The MAG's leadership would like to hear YOUR ideas for operational improvements so that they can be included in the compendium.  Please forward your ideas to: mark.horwedel@merchantadvisorygroup.org by Friday, June 27, 2014 by for consideration.