MAG Insights

Announcements from the MAG & Featured Articles

Kansas City Federal Reserve releases study on “Chargebacks: Another Payment Card Acceptance Cost for Merchants” (MAG Quarterly- Volume Four, Issue One)

In January, the Kansas City Federal Reserve released a study titled, "Chargebacks: Another Payment Card Acceptance Cost for Merchants," available at https://www.kansascityfed.org/~/media/files/publicat/reswkpap/pdf/rwp16-01.pdf. The paper reviews chargeback rates by transaction channel (i.e. CP vs. CNP), by reason code category, and by select merchant industry verticals. 

View the MAG press statement at http://www.merchantadvisorygroup.org/stay-informed/mag-insights/2016/01/15/kansas-city-federal-reserve-releases-chargeback-report. Chargeback research and education is a top priority for the MAG. We’d like to extend a special thanks to the MAG partner acquirers who provided data for this study.