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The Mid-Year 2020 Tech Forum in Atlanta was a Smash! (MAG Quarterly- Volume Eight, Issue One)

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By Kacie Paine, Tech Engagement Director, Merchant Advisory Group

March 5, 2020


Our second Tech Forum exceeded expectations with over 275 attendees representing both technical and business professionals dedicated to the payments space.  The agenda was jam-packed with payment industry topics, presented by 13 of our Tech Forum sponsors who brought 5 different merchants on stage to share varying points of view. The presenters dove down deep into the technical details of key industry topics. The content presented was relevant and valuable to the tech audience and it provided them with tangible use-cases they could evaluate and take back to their organizations to explore further. 

Planning is already in full gear for our third Tech Forum at the Annual Conference on September 21st in Dallas.

We heard you!

Thanks to everyone who attended the Tech Forum and took the time to provide feedback via the surveys; we’ve engaged our newly formed Executive Tech Advisory Board and Tech Ops Committee to help shape the agenda based on your feedback:

  • Merchant-only special interest groups (SIGs)
    •  We’ve added two SIGs; one focused on Security and the other on Customer Experience.
    • Tech Forum registrants self-selected the SIG they found most helpful and engaged in an interactive discussion with merchant colleagues.
    • The goal is to learn from each other on what works and what is not working in both areas. We will have facilitators in the room to help lead and manage the discussions.
  • More merchant panels
    • We had 5 merchants, 2 industry consultants, 3 card brands, and 3 acquirers on stage across several panels providing varying perspectives, ensuring you are learning from your peers. 
  • Need more tech forum options & more technical content!
    •  We created separate breakout tracks in the afternoon to increase the number of topics and created a track of “high tech” topics:

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I want to thank our Exec Tech Advisory Board for their guidance and support steering the Tech Forum forward in the best way to support the MAG Community.
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I would also like to thank the Tech Ops Committee for their on-going engagement and passion for ensuring the Tech Forum is the number one place for merchant payments technical professionals to obtain the content they need to drive their organizations’ payments strategies.
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