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Microsoft, Starbucks Team On AI-Powered Predictive Orders

May 08, 2019

Starbucks is teaming up with Microsoft on AI-powered projects that will do everything from gathering customer preferences to connecting coffeemakers.

This isn’t the first time the companies have worked together. In fact, Starbucks CEO Kevin Johnson is a former Microsoft executive.

The two companies revealed some of the projects they are working on at Microsoft’s Build developers conference on Monday (May 6). Predictive drive-thru ordering, for example, would give customers recommendations based on order history. While it’s unknown if the AI technology will evolve to include facial recognition software or license plate readers that can be used to recommend a customer’s favorite order, Microsoft did say that customers will eventually be able to agree to more personalized drive-thru recommendations.

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