Payments News

MAGMail: The MAG Announces Two New Staff Members

Oct 29, 2019

October 29, 2019

Dear MAG member,

The MAG Announces Two New Staff Members
We’re happy to announce that Eric O’Brien and Kacie Paine, two veteran payments experts, have joined the MAG as Director of Education and Director of Tech Engagement respectively.

Eric O’Brien, Director of Education
As Director of Education, Eric will expand the educational programs MAG offers, including webinars, conference content, and merchant payments educational courses. He will also produce MAG position papers and technical guides, provide cross education on payments business and technology issues, and will be responsible for the strategic direction of MAG’s Special Interest Groups.

Previously, Eric served as Senior Manager of Payment Operations & Analytics at Dunkin’ Brands. In his role at Dunkin’ Brands, Eric oversaw the business vertical of payments acceptance for Dunkin’ and Baskin-Robbins focusing on financial analytics, accounting, technology, and franchisee relations. In addition to day-to-day responsibilities, Eric also managed relationships with the card networks and the acquirers & processors, ensuring rules compliance and representing payments throughout the Dunkin’ ecosystem with many cross-functional teams on digital initiatives and fraud mitigation.

Eric was co-chair of the MAG Collaboration Committee and leader of the MAG Small Ticket/Restaurant Special Interest Group while he worked at Dunkin’ Brands. His expertise in payments and experience within the MAG community will provide a seamless transition into his new role as Director of Education.

Kacie Paine, Director of Tech Engagement
Kacie Paine will serve the MAG as Director of Tech Engagement. In this role, Kacie will coordinate the MAG’s efforts around the Tech Forum, Executive Tech Advisory Board, the Tech Operations and Innovation Committees, coordinate the development of technical guides, and define educational requirements related to technology.

Prior to joining the MAG, Kacie worked as a Senior Solutions Consultant at Bank of America Merchant Services, where she assisted large corporate/tier one merchants and e-commerce merchants with highly complex processing configurations. Prior to her role at Bank of America Merchant Services, Kacie worked for Target in various roles within Payment IT and supported many innovative payments initiatives. Kacie’s payments experience also includes positions at Citigroup/Diners Club and card production vendor Datacard.

Kacie has been involved with the MAG for several years, and she looks forward to bridging the gap between payments and technology and collaborating with MAG merchants to provide a technical perspective in the payment space.


The Merchant Advisory Group (MAG) was founded in 2008 by a small visionary group of merchants in the payments field dedicated to driving positive change in payments through multi-stakeholder collaboration. The MAG represents 150 of the largest U.S. merchants which account for over $4.4 Trillion in annual sales at over 450,000 locations across the U.S. and online. Roughly $3.9 Trillion of those sales and over 113 Billion card payments are electronic which represents approximately 59%* of total U.S. card volume. MAG members employ over 14 million associates.
*Source of Total U.S. card volumes: Federal Reserve Payments Study 2016


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