Registration

We are excited to welcome you to the MAG 2021 Annual Conference and Tech Forum! 

The MAG Tech Forum will be a fully virtual event while the Annual Conference will be held virtually as well as in person from the Hilton Orlando in Orlando, FL! Choose the experience that works best for you so you don’t miss this year’s MAG Annual Conference! 

Registration for MAG's Annual Conference is open through September 17.
 

September 3rd:

  • No transfers/substitutions, ALL events
  • No refunds for cancellations deadline, ALL events (Virtual Tech Forum, Virtual AC, In-Person AC)
  • Registered individuals will NOT be able to change their attendee experience (virtual to in-person OR in-person to virtual)
  • Early bird deadline for in-person Annual Conference
  • Discounted rates for hotel room block deadline
  • Tech Forum registration closes

September 17th:

  • Annual Conference, virtual and in-person, registration closes

MAG’s group room block at the Hilton Orlando is now closed. Please make your reservation directly with the Hilton Orlando.

Hilton Orlando
6001 Destination Pkwy

Orlando, FL 32819

  • Payments professionals representing various stakeholders who want to drive positive change in the payments industry.
  • Payments operations or payments technology subject matter experts willing to share knowledge.
  • New payments professionals looking to gain a foundational knowledge of payments and the ecosystem engaged in payments.
  • MAG offers Merchant-Only sessions that are restricted to MAG merchant members and guest merchants
  • Attendees of MAG Annual Conference are responsible for their own health and safety at all times. While the MAG will institute enhanced safety protocols, registrants knowingly and freely assume all risks related to illness and infectious diseases, such as COVID-19. The MAG is not liable for illnesses or other medical issues arising from voluntary attendance.
  • MAG events will follow current guidelines including those for large gatherings provided by the Centers for Disease Control and Prevention (CDC) as a minimum safety threshold but may also include additional best practices for elevated healthy and safety protocols.
  • Any public space where other people are present holds an inherent risk of exposure to COVID-19 and other communicable diseases. By attending this event, I agree to voluntarily assume all risk related to exposure and agree to not hold the MAG or any of their affiliates including partners and sponsors, directors, officers, employees, agents, contractors, volunteers, or sponsored venues liable for illness. I will take necessary precautions while at the event including, but not limited to, engaging in appropriate social distancing, wearing a mask in public areas when not consuming food or beverage, minimize face touching, frequently washing hands and avoiding risky environments such as overcrowded bars or restaurants. I agree to not attend any MAG event if I feel ill or had recent exposure to a COVID-19 case.
  • To change your current registration for MAG's Annual Conference from in-person attendance to virtual, please email MAG by August 20. 
  • Attendees must adhere to the MAG Code of Conduct which includes additional details for our COVID-19 safety precautions and information on event venue safe group travel practices under Hilton EventReady with CleanStay.

Important Registration Information:

Annual Conference Covid-19 Statement (as of 8.5.21):

The MAG continues to move forward with planning for the in-person portion of MAG’s Annual Conference. The health and safety of our community is absolutely our top priority.

We are closely monitoring the CDC and other health authorities’ recommendations and best practices regarding the COVID-19 situation. We will implement several health and safety enhancements to protect attendees including:

  • Holding sessions in socially distanced meeting spaces 
  • Strongly encouraging masks 
  • Implementing contactless registration check-ins
  • Providing a team of on-site physicians who will require daily temperature checks and health surveys.

The MAG staff remains committed to fulfilling our mission to present highly valuable programming to Annual Conference attendees whether attending in-person* or virtually.

*If you would like to change your current registration for MAG’s Annual Conference from in-person attendance to virtual, please email MAG by September 3.

Registration Lists:

RECOMMENDATIONS:  

  • Choose Complimentary Registration Assignments Wisely:  We strongly encourage thoughtful deliberation regarding your decision for registrations to ensure use of comps available to your organization meets your needs. Adjustments to comp registrations will only be accommodated in emergency situations at MAG’s discretion.
  • Respect In-Person Experience Capacity Limits:  In consideration for registrations, please respect the capacity limits in-place for in-person attendance.  We recommend each organization allocate complimentary registrations available across in-person and virtual experiences to enable all merchants and sponsors the ability to have some in-person representation.  In-short, please consider not using all your comps for in-person only so every organization has a fair chance to visit Orlando this fall for MAG Annual Conference. 

Registration Fees:

  • All MAG merchant members are eligible to attend both Annual Conference and Tech Forum. Current MAG Merchant Members have 5 complimentary registrations for both events.
  • Not sure if you are a member of the MAG? View current list of MAG members.
  • If you are not a merchant member of the MAG and wish to attend a conference, please contact Kari Hartley, Director of MAG Member Services, for options to attend the virtual events only.

The number of complimentary registrations for MAG conferences are based on your sponsorship level.  View MAG Annual Sponsors and levels.

*Your company must be a Tech Forum Sponsor to receive complimentary registration to the Tech Forum. Contact Kari Hartley if you are interested in Tech Forum Sponsorship (Annual Sponsorship is required to be eligible for Tech Forum Sponsorship).

OPTIONAL: Exhibit Only Pass: $75 per virtual Exhibitor

  • Exhibitor-only passes are available for purchase for both Annual Conference and Tech Forum. This pass is for staff who will only be staffing your company booth in the virtual exhibit hall only. This registration type will have access to the virtual Lobby, Exhibit Hall and the MAG Connect Networking platform.
  • Registrants with Exhibitor only passes will not have access to session programming. Upon registering, use promo code EXHACTF2021.
  • Virtual Annual Conference registration is $900/individual.
  • Tech Forum registration is $450/individual.
  • Please contact Kari Hartley if you are interested in attending virtually.
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MEET OUR MEMBERS

Annual Conference

MAG’s Annual Conference will take place September 20-22, 2021 as one event, two experiences!

Whether you join us face-to-face in Orlando, FL or attend virtually, we are excited to present a dynamic line up of speakers who will focus on the latest payment-industry trends and the evolving customer experience. Besides the ability to learn about the new trends in the payment ecosystem, the conference provides the opportunity to network with hundreds of merchants who are focused on the payment experience.

Given continued travel restrictions and uncertainties in the current environment, the MAG invites you to choose the conference format that best fits your needs. For those joining in-person, rest assured that we will be adhering to all current health guidelines and best practices as we safely come together. The health and well-being of all conference attendees is our main priority.

Continue to check our conference website as planning continues and more information becomes available. We look forward to connecting with you in September.

Tech Forum

Join us virtually for the MAG Annual Conference Tech Forum on September 8-9, 2021!

We recognize the continued travel and budget restrictions many are experiencing. In this current environment, MAG virtual conferences have provided the opportunity for many more Tech Forum attendees to join than otherwise possible. This virtual experience will continue to foster connections between our merchant members and sponsors until we can meet again.

Value of Attending:

The MAG Tech Forum is aligned with the MAG bi-annual conference designed specifically for payment IT professionals.  Technologies in payments continues to evolve at a rapid pace, and the Tech Forum provides education and networking opportunities among merchant technology professionals and leading technology providers focused on innovative uses of these new relevant payment technologies.

The objectives of the Tech Forum event alongside our MAG conferences is to foster collaboration, provide tech-focused knowledge, and build relationships across merchants, their payments IT and business teams, and technology focused sponsors.

Connect with IT professionals at the Tech Forum and payments professionals at the MAG conference events representing over 165 of the largest U.S. merchants which account for over $4.8 trillion in annual sales across physical & digital commerce.
Create new business connections with Tech Forum and MAG merchant member attendees from every vertical (eCommerce, Mass Merchant, Petroleum/Convenience Stores and Small Ticket/Restaurant).

Presentations are available on current industry topics that your business peers across the retail community are grappling with in their companies. Join the strategic discussions and learn best practices for today’s rapidly changing payments environment.

Access to industry experts who provide the latest insights and innovative uses of new payment technologies twice a year through panel and keynote sessions, as well as within the exhibit halls at in-person events.

Beyond the in-person meetings twice a year, participate in the MAG webinar series, MAG committees and Community of Practice (COP) efforts offered throughout the year. Want to get even more involved? Be a panelist at one of our upcoming events and share your perspective to fellow merchants.

Annual Conference Agenda (ET)

Sunday, Sep 19, 6:30 PM - 8:30 PM ET: (IN PERSON) NETWORKING RECEPTION SPONSORED BY AMERICAN CRYPTOFED DAO. 

All Merchants in attendance at the networking event will have the opportunity to receive a special gift from American CryptoFed DAO. 

  • All
  • In Person
  • Virtual
  • Livestream
  • Print
Monday, Sep 20 Tuesday, Sep 21 Wednesday, Sep 22
08:00 AM - 09:00 AM
Networking Breakfast
09:00 AM - 10:00 AM
Exhibit Time & Networking
10:00 AM - 10:20 AM
Welcome & What's Ahead +
Presenter: John Drechny, Merchant Advisory Group
10:20 AM - 11:20 AM
Education Session: A Taste of Merchant Payments 101 +

Get a live taste of the MAG’s Merchant Payments 101 eLearning Course. This engaging foundational session is designed for anyone seeking a role in the merchant payments industry, or anyone who has a stake in the acceptance of payments looking to brush up on their skills. Whether or not you’ve taken the eLearning course or not, this session is designed to give you a taste of the more in-depth content the course provides.

This live Merchant Payments 101 session will discuss how payments affect the customer journey and answer the following questions:
  • What is an authorization? How does it affect the customer and the merchant?
  • What’s clearing and settlement?
  • When do funds actually switch hands?
  • What happens if there is a dispute or the customer wants a refund?

Presenter: Rene Pelegero, Retail Payments Global Consulting Group

11:20 AM - 11:30 AM
Networking Break
11:30 AM - 12:00 PM
MAG Studio: Fraud and Authentication KPIs +

KPIs are critical to manage the overall payments business of any organization. That includes management of fraud risk and authorization rates balanced with the overall customer experience. What are the key performance indicators that merchants should leverage? Join our MAG Studio to hear from Forter and CardinalCommerce regarding their perspective on KPI’s for overall fraud prevention management and authorization rates in order to ensure there is a balance appropriate for your risk tolerance as an online merchant.

Presenters: Kris Zanuldin, Forter & Ian Poole, CardinalCommerce
Moderator: Beth Provenzano, Merchant Advisory Group
11:30 AM - 12:35 PM
BREAKOUTS: Fraud Prevention & Chargeback Management +
Preventions: Biometrics to AI – The best way to lower payment cost is to prevent fraud from occurring, of course the trick is to do it without turning away good customers. There have been great advancements made in using both new customer identifications methods and data to better make approval decision. Whether it is the use of biometrics or artificial intelligence this group of experts will discuss them and what kind of results they see.

Chargebacks – Automation to Friendly Fraud - Sometimes even the best fraud prevention strategies fail, and a chargeback occurs but, it doesn’t always have to result in a cost to the merchants. Through the use of data and proper representment merchants can be successful in defending a chargeback but you need to have a strategy.  Hear the latest on defending chargebacks whether created through a fraudulent transaction or when consumer doesn’t recognize the transaction. 

Fraud Prevention: Bob Walker, Elavon
Chargeback Management: Suresh Dakshina, Chargeback Gurus
11:30 AM - 12:35 PM
BREAKOUTS: KPI Best Practices & 3rd Party Partner Considerations +
Developing KPIs – With so much data available, how do you know what is important and how to use it to understand the health of your payment acceptance business? One way is to develop key performance indicators which can be monitored and tracked over time. But where do you start? Come learn from this group of experts what they feel are the most important ones for  merchants to monitor to help optimizing the payment experience. 

Choosing third-party providers – One of the most critical jobs of a merchant payment professional is choosing someone to partner with in everything from acceptance to fraud prevention. Many times, the merchant is at a disadvantage because of the lack of experience in performing this task. This session will help you understand the questions you should be asking and some of the strategies you should consider in choosing a partner in the payment industry. 

KPI Best Practices:
Angie Grunte, Redbridge Debt & Treasury Advisory 
Chelsey Kukuk, Redbridge Debt & Treasury Advisory
Sherry Macy, Lowe's Companies, Inc.

3rd Party Partner Considerations:
Clint Cady, W. Capra Consulting Group
Baljit Puri, Domino's
12:05 PM - 12:35 PM
MAG Studio: Strategic Partner Engagement +

Presenters: Robert Mau, Oliver Wyman & Beth Provenzano, Merchant Advisory Group

12:35 PM - 01:30 PM
Networking Lunch & Exhibit Time
01:30 PM - 02:30 PM
BREAKOUTS: Buy Now Pay Later Overview +

With so many new market entries on buy now pay later solutions, how do you determine which one might be the best for you or if you should engage with several of them. The MAG recently worked with several of our members to create a matrix of the options. If you are interested in learning about this effort as well as hearing directly from several of the providers in the space, this is the perfect session for you. 

Presenters: 
Larry Diamond, Zip
Zahir Khoja, Afterpay
Paul Paradis, Sezzle
Gary Stein, Opy
David Sykes, Klarna

Moderator: Eric O'Brien, Merchant Advisory Group
01:30 PM - 02:30 PM
BREAKOUTS: Choosing Alternative Currencies +

You can’t read payment news today without hearing about someone helping customers use crypto currency to perform transactions at a merchant or the enablement of loyalty points as an alternative currency. But very few merchants are actually accepting payment in the crypto or have enabled alternative currencies like loyalty. This session will talk about the different models currently being used to enable the use of alternative currencies for purchases and more importantly what might be coming in the future.

Presenters: Cuy Sheffield, Visa & Paul Kelly, Blackhawk Network
Moderator: Randy Gibbons, Southwest Airlines
01:30 PM - 02:35 PM
MAG Studio: Fraud Prevention & Chargeback Management +
Fraud Prevention:
Elad Cohen, Riskified

Chargeback Management:
Pallavi Kuppa-Apte, Chargehound
02:30 PM - 02:45 PM
Networking Break
02:45 PM - 03:45 PM
Women in Retail & Payments +

How do women navigate the dynamic payments industry? What are the challenges within the payments community that are unique for women? How do organizations along with all individuals within those organizations enable an environment to enhance diversity, overcome barriers, and drive towards a balanced workforce in payments?  Join a panel of women in payments to learn about their journey where connections, relationships, and experiences have guided them through triumphs, challenges, and transitions bringing them to where they are today. Listen as these women leaders engage in dialogue regarding tips for increased diversity and ideas around how to gain professional exposure and support from mentors and advocates within and beyond your organization.

Presenters: 
Kathy Hanna, The Kroger Company
Jamie Landheer, FIS/NYCE Payments Network
Amy Parsons, Discover Global Network
Kothai Senthil, Albertsons Companies
Maria Smith, Walgreens
03:45 PM - 04:00 PM
Closing +
Presenters: John Drechny, Merchant Advisory Group & Eric O'Brien, Merchant Advisory Group
04:00 PM - 04:15 PM
Networking Break
04:15 PM - 05:15 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • Mass Merchant
  • eCommerce
  • Petroleum/Convenience Stores
  • Small Ticket/Restaurant
05:30 PM - 08:30 PM
Networking Reception Sponsored by J.P. Morgan
08:00 AM - 09:00 AM
Networking Breakfast
09:00 AM - 10:00 AM
Exhibit Time & Networking
09:00 AM - 10:00 AM
Next Generation of Payments Professionals +

Join this fresh virtual panel session, created with young professionals and newcomers to the payments industry in mind! Young payments professionals and MAG member industry experts will come together to discuss topics most relevant to the next generation of payments professionals.

Presenters:
Sarah Arnio, Walmart
Gina Powers, Inspire Brands

Ryan Zupancic, The Home Depot

Moderator: Mary Platz, Merchant Advisory Group

10:00 AM - 10:20 AM
Welcome & What's Ahead +
Presenter: John Drechny, Merchant Advisory Group
10:20 AM - 11:20 AM
Keynote: So, What’s Next for the U.S. Economy? +
Are you struggling to understand what might be coming next in our economy and how to prepare your organization for upcoming changes?
In this keynote, you will hear from Wayne Best, Visa’s Chief Economist on what the data is telling him. Wayne has a knack for transforming all the different data feeds available to him from Visa and in the public domain, allowing him to create an actionable picture of what might be coming.
Come prepared to get a full picture of what the indicators are telling Wayne and how they can help you in making decisions regarding investments in your payments infrastructure.

Keynote Speakers: Wayne Best, Visa &  John Drechny, Merchant Advisory Group

11:20 AM - 11:30 AM
Networking Break
11:30 AM - 12:15 PM
Customer Experience Series: In-Store +

Despite the periods of lockdown over the past year and a half, retail’s dependence on in-store commerce remains a high priority for the vast majority of both retailers and consumers.  The in-store experience plays a vital role in overall commerce as it offers an opportunity to touch, feel, see, and trial goods and products.  Retailers are evaluating not only alternative payments but alternative models to promote their products in order to drive consumers in-store as well as new models of delivery of in-store purchases to the consumer’s home. From charging stations on-site to personnel offering cashier-less payments, there are creative solutions retailers are implementing to satisfy the customer experience.  In-store commerce is an integral support pillar for cross-channel experiences as well which requires special consideration from a retail experience standpoint.  Join this panel to understand the perspective of both an acquirer and various merchants how in-store strategies are top of mind.

Presenters: 
Michael Brundage, Inspire Brands
Jim Farrar, Discount Tire
Laura Felice, BJ's Wholesale Club
Dana Railsback, Giant Eagle, Inc.

Susan DeVries, FIS / NYCE Payments Network

Moderator: Holly Worst, FIS/NYCE Payments Network

12:15 PM - 01:15 PM
Networking Lunch & Exhibit Time
01:15 PM - 02:00 PM
Understanding the Shifting Landscape of Omnichannel Consumer Experiences +

The need for digital growth over the last year has led to challenges in keeping up with consumer demand. Merchants in all industries are feeling the pressure to offer their consumers new experiences to take them beyond the buy button. Where does consumer expectation and merchant implementation intersect? In this session, Fiserv will share findings from ongoing analyses they are conducting on consumer preferences for omnichannel experiences, and how merchants are thinking and innovating around it.

Presenter: Chris Abele, Fiserv

02:05 PM - 02:50 PM
Customer Experience Series: Online +

Online shopping has accelerated significantly in the last year due to Covid - some analysts estimate e-commerce and m-commerce account for 20% of all purchases. In short, there has been a step change and it is imperative that every business enhance their digital offerings. In this Stripe-led discussion, you'll hear first-hand from merchants who've embraced innovation in response to the Covid challenge. Learn how advanced payments technology can boost conversion, lower fraud and increase loyalty while also streamlining your business operations, reducing overhead and unlocking growth.

Presenters: 
Steve Klebe, Stripe
Lauren Sickles, Stripe
John Willim, Guidewell
02:50 PM - 03:00 PM
Networking Break
03:00 PM - 03:45 PM
Customer Experience Series: EV Charging Stations: Energy Distribution as a New Payment Platform +
The replacement of fuel vehicles with electric vehicles (EVs) has become a case of not ‘if’, but ‘when’. With battery technology developing at a rapid pace and costs coming down, 2023 is now tipped as the year when mass market EVs will reach cost and margin parity with internal combustion vehicles. A myriad of charging point companies, along with new mobility platforms, will take advantage of this, resulting in a huge combination of power and payment options. 

Customers will prefer user-friendliness and a single payment solution, meaning the demand for a harmonized payments platform will increase. Learn more about how the best platforms will deliver world-class user experiences, multiple payment options and will not be limited to the traditional players and offers significant competitive advantage to those developing their own payment and billing platforms.

Presenters:
Tristan Attenborough, J.P. Morgan
Don Frieden, P97 Networks
Mike Gade, Boston Consulting Group
Tammy Gasan-Dzhalalova, Shell Oil Products Company

Moderator: Laura Miller, J.P. Morgan
03:45 PM - 04:00 PM
Networking Break
04:00 PM - 05:00 PM
Debit Drives Onward +
Debit spending has been a winner in the U.S. over the past year with accelerated usage.

At the same time, merchant payments acceptance costs are on the rise in light of the shift in consumer behavior towards digital payments. This increase has been driven by the pandemic and is one of many financial pressures on retailers.

Market practices have continued to impede merchants’ competitive network routing options for online debit transactions. In fact, the Federal Reserve recognized those practices and solicited comments from industry stakeholders on clarification to Reg II surrounding such practices.
 

Join this session to hear from debit networks on the current state of the debit industry, considerations of the Federal Reserve’s efforts for clarifications of Reg II, and the implications of the market practices at play. 

Presenters:
David Keenan, Fiserv
Jennifer Schroeder, PULSE, A Discover Company
Manish Nathwani, SHAZAM
Lillie Platko, FIS/NYCE Payments Network

Moderator: Kelly Haren, Walmart
05:00 PM - 05:15 PM
Closing +
John Drechny, Merchant Advisory Group & Eric O'Brien, Merchant Advisory Group
05:30 PM - 08:30 PM
Networking Reception Sponsored by Sift
Merchant Only Day
07:00 AM - 08:00 AM
Networking Breakfast
08:00 AM - 08:15 AM
Welcome & What's Ahead +
Presenter: John Drechny, Merchant Advisory Group
08:15 AM - 09:15 AM
SIG Leaders Unleashed +

The SIG sessions held throughout the year are the ultimate networking session that give merchants an opportunity in a no-pressure environment for an open and honest chat with their peers on what keeps them up at night. In this first-of-its-kind panel session, come hear from the merchant leaders of these discussions on the highlights, payments challenges, and key takeaways discussed during the 2021 Fall SIG sessions.

Presenters:
Randy Gibbons, Southwest Airlines
Ginger McDonald, The Home Depot
Justin Staskiewicz, Restaurant Brands International
Kelly Andrus, EG America
09:15 AM - 09:30 AM
Networking Break
09:30 AM - 10:30 PM
Merchant Expert Panel +

This expert panel will discuss the biggest challenges in the payment space and possible solutions. What would merchants like to see that isn't happening now?  Where are the struggles?

Presenters:
Darrell Conn, Verizon Communications
Kristy Cook, Target
Chinmay Gupta, EG America
Robert Savage, Merchant Advisory Group

Moderator: John Drechny, Merchant Advisory Group
10:35 AM - 11:35 AM
Payments Policy: A Recap of 2021 Activity and What’s to Come in 2022 +

Expert panelists will provide the audience with an update on recent legislative, regulatory, and legal developments, including the Federal Reserve's efforts to clarify Regulation II, court cases, and the legislative landscape. The panelists will cover a lot of ground; you won’t want to miss this informative session! 

Presenters:
Doug Kantor, National Association of Convenience Stores & Stephanie Martz, National Retail Federation

Moderator: Beth Provenzano, Merchant Advisory Group
11:35 AM - 12:00 PM
Networking Break (Box Lunches)
12:00 PM - 01:00 PM
Improving the Payment Landscape +
The Network Best Practices Roadmap is a collection of key payments best practices and table stakes that MAG members collectively created that depict merchant priorities for the overall advancement and improvement of commerce. The roadmap is the backbone of the Collaboration pillar's mission to identify, prioritize, and execute strategies to improve payments operational challenges that are most relevant to MAG merchant members and to drive merchants' voice through industry participation and enhance payment partners accountability.

A group of merchants representing the Collaboration Committee will share updates on the progress in each of the main categories within the roadmap: Fundamentals, Debit Routing, Digital, and Fraud/Chargebacks.

Presenters:
Trent Addington, Walmart
Ken Grogan, Wakefern Food Corp.
Beverly Reilly, The Home Depot
Lindsey Theiss, The Wendy's Company

Moderator: Eric O'Brien, Merchant Advisory Group
01:00 PM - 01:15 PM
Closing +
Presenters:  John Drechny, Merchant Advisory Group & Eric O'Brien, Merchant Advisory Group
Monday, Sep 20
08:00 AM - 09:00 AM
Networking Breakfast
09:00 AM - 10:00 AM
Exhibit Time & Networking
10:00 AM - 10:20 AM
Welcome & What's Ahead +
Presenter: John Drechny, Merchant Advisory Group
10:20 AM - 11:20 AM
Education Session: A Taste of Merchant Payments 101 +

Get a live taste of the MAG’s Merchant Payments 101 eLearning Course. This engaging foundational session is designed for anyone seeking a role in the merchant payments industry, or anyone who has a stake in the acceptance of payments looking to brush up on their skills. Whether or not you’ve taken the eLearning course or not, this session is designed to give you a taste of the more in-depth content the course provides.

This live Merchant Payments 101 session will discuss how payments affect the customer journey and answer the following questions:
  • What is an authorization? How does it affect the customer and the merchant?
  • What’s clearing and settlement?
  • When do funds actually switch hands?
  • What happens if there is a dispute or the customer wants a refund?

Presenter: Rene Pelegero, Retail Payments Global Consulting Group

11:20 AM - 11:30 AM
Networking Break
11:30 AM - 12:00 PM
MAG Studio: Fraud and Authentication KPIs +

KPIs are critical to manage the overall payments business of any organization. That includes management of fraud risk and authorization rates balanced with the overall customer experience. What are the key performance indicators that merchants should leverage? Join our MAG Studio to hear from Forter and CardinalCommerce regarding their perspective on KPI’s for overall fraud prevention management and authorization rates in order to ensure there is a balance appropriate for your risk tolerance as an online merchant.

Presenters: Kris Zanuldin, Forter & Ian Poole, CardinalCommerce
Moderator: Beth Provenzano, Merchant Advisory Group
11:30 AM - 12:35 PM
BREAKOUTS: Fraud Prevention & Chargeback Management +
Preventions: Biometrics to AI – The best way to lower payment cost is to prevent fraud from occurring, of course the trick is to do it without turning away good customers. There have been great advancements made in using both new customer identifications methods and data to better make approval decision. Whether it is the use of biometrics or artificial intelligence this group of experts will discuss them and what kind of results they see.

Chargebacks – Automation to Friendly Fraud - Sometimes even the best fraud prevention strategies fail, and a chargeback occurs but, it doesn’t always have to result in a cost to the merchants. Through the use of data and proper representment merchants can be successful in defending a chargeback but you need to have a strategy.  Hear the latest on defending chargebacks whether created through a fraudulent transaction or when consumer doesn’t recognize the transaction. 

Fraud Prevention: Bob Walker, Elavon
Chargeback Management: Suresh Dakshina, Chargeback Gurus
11:30 AM - 12:35 PM
BREAKOUTS: KPI Best Practices & 3rd Party Partner Considerations +
Developing KPIs – With so much data available, how do you know what is important and how to use it to understand the health of your payment acceptance business? One way is to develop key performance indicators which can be monitored and tracked over time. But where do you start? Come learn from this group of experts what they feel are the most important ones for  merchants to monitor to help optimizing the payment experience. 

Choosing third-party providers – One of the most critical jobs of a merchant payment professional is choosing someone to partner with in everything from acceptance to fraud prevention. Many times, the merchant is at a disadvantage because of the lack of experience in performing this task. This session will help you understand the questions you should be asking and some of the strategies you should consider in choosing a partner in the payment industry. 

KPI Best Practices:
Angie Grunte, Redbridge Debt & Treasury Advisory 
Chelsey Kukuk, Redbridge Debt & Treasury Advisory
Sherry Macy, Lowe's Companies, Inc.

3rd Party Partner Considerations:
Clint Cady, W. Capra Consulting Group
Baljit Puri, Domino's
12:05 PM - 12:35 PM
MAG Studio: Strategic Partner Engagement +

Presenters: Robert Mau, Oliver Wyman & Beth Provenzano, Merchant Advisory Group

12:35 PM - 01:30 PM
Networking Lunch & Exhibit Time
01:30 PM - 02:30 PM
BREAKOUTS: Buy Now Pay Later Overview +

With so many new market entries on buy now pay later solutions, how do you determine which one might be the best for you or if you should engage with several of them. The MAG recently worked with several of our members to create a matrix of the options. If you are interested in learning about this effort as well as hearing directly from several of the providers in the space, this is the perfect session for you. 

Presenters: 
Larry Diamond, Zip
Zahir Khoja, Afterpay
Paul Paradis, Sezzle
Gary Stein, Opy
David Sykes, Klarna

Moderator: Eric O'Brien, Merchant Advisory Group
01:30 PM - 02:30 PM
BREAKOUTS: Choosing Alternative Currencies +

You can’t read payment news today without hearing about someone helping customers use crypto currency to perform transactions at a merchant or the enablement of loyalty points as an alternative currency. But very few merchants are actually accepting payment in the crypto or have enabled alternative currencies like loyalty. This session will talk about the different models currently being used to enable the use of alternative currencies for purchases and more importantly what might be coming in the future.

Presenters: Cuy Sheffield, Visa & Paul Kelly, Blackhawk Network
Moderator: Randy Gibbons, Southwest Airlines
01:30 PM - 02:35 PM
MAG Studio: Fraud Prevention & Chargeback Management +
Fraud Prevention:
Elad Cohen, Riskified

Chargeback Management:
Pallavi Kuppa-Apte, Chargehound
02:30 PM - 02:45 PM
Networking Break
02:45 PM - 03:45 PM
Women in Retail & Payments +

How do women navigate the dynamic payments industry? What are the challenges within the payments community that are unique for women? How do organizations along with all individuals within those organizations enable an environment to enhance diversity, overcome barriers, and drive towards a balanced workforce in payments?  Join a panel of women in payments to learn about their journey where connections, relationships, and experiences have guided them through triumphs, challenges, and transitions bringing them to where they are today. Listen as these women leaders engage in dialogue regarding tips for increased diversity and ideas around how to gain professional exposure and support from mentors and advocates within and beyond your organization.

Presenters: 
Kathy Hanna, The Kroger Company
Jamie Landheer, FIS/NYCE Payments Network
Amy Parsons, Discover Global Network
Kothai Senthil, Albertsons Companies
Maria Smith, Walgreens
03:45 PM - 04:00 PM
Closing +
Presenters: John Drechny, Merchant Advisory Group & Eric O'Brien, Merchant Advisory Group
04:00 PM - 04:15 PM
Networking Break
04:15 PM - 05:15 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • Mass Merchant
  • eCommerce
  • Petroleum/Convenience Stores
  • Small Ticket/Restaurant
05:30 PM - 08:30 PM
Networking Reception Sponsored by J.P. Morgan
Tuesday, Sep 21
08:00 AM - 09:00 AM
Networking Breakfast
09:00 AM - 10:00 AM
Exhibit Time & Networking
09:00 AM - 10:00 AM
Next Generation of Payments Professionals +

Join this fresh virtual panel session, created with young professionals and newcomers to the payments industry in mind! Young payments professionals and MAG member industry experts will come together to discuss topics most relevant to the next generation of payments professionals.

Presenters:
Sarah Arnio, Walmart
Gina Powers, Inspire Brands

Ryan Zupancic, The Home Depot

Moderator: Mary Platz, Merchant Advisory Group

10:00 AM - 10:20 AM
Welcome & What's Ahead +
Presenter: John Drechny, Merchant Advisory Group
10:20 AM - 11:20 AM
Keynote: So, What’s Next for the U.S. Economy? +
Are you struggling to understand what might be coming next in our economy and how to prepare your organization for upcoming changes?
In this keynote, you will hear from Wayne Best, Visa’s Chief Economist on what the data is telling him. Wayne has a knack for transforming all the different data feeds available to him from Visa and in the public domain, allowing him to create an actionable picture of what might be coming.
Come prepared to get a full picture of what the indicators are telling Wayne and how they can help you in making decisions regarding investments in your payments infrastructure.

Keynote Speakers: Wayne Best, Visa &  John Drechny, Merchant Advisory Group

11:20 AM - 11:30 AM
Networking Break
11:30 AM - 12:15 PM
Customer Experience Series: In-Store +

Despite the periods of lockdown over the past year and a half, retail’s dependence on in-store commerce remains a high priority for the vast majority of both retailers and consumers.  The in-store experience plays a vital role in overall commerce as it offers an opportunity to touch, feel, see, and trial goods and products.  Retailers are evaluating not only alternative payments but alternative models to promote their products in order to drive consumers in-store as well as new models of delivery of in-store purchases to the consumer’s home. From charging stations on-site to personnel offering cashier-less payments, there are creative solutions retailers are implementing to satisfy the customer experience.  In-store commerce is an integral support pillar for cross-channel experiences as well which requires special consideration from a retail experience standpoint.  Join this panel to understand the perspective of both an acquirer and various merchants how in-store strategies are top of mind.

Presenters: 
Michael Brundage, Inspire Brands
Jim Farrar, Discount Tire
Laura Felice, BJ's Wholesale Club
Dana Railsback, Giant Eagle, Inc.

Susan DeVries, FIS / NYCE Payments Network

Moderator: Holly Worst, FIS/NYCE Payments Network

12:15 PM - 01:15 PM
Networking Lunch & Exhibit Time
01:15 PM - 02:00 PM
Understanding the Shifting Landscape of Omnichannel Consumer Experiences +

The need for digital growth over the last year has led to challenges in keeping up with consumer demand. Merchants in all industries are feeling the pressure to offer their consumers new experiences to take them beyond the buy button. Where does consumer expectation and merchant implementation intersect? In this session, Fiserv will share findings from ongoing analyses they are conducting on consumer preferences for omnichannel experiences, and how merchants are thinking and innovating around it.

Presenter: Chris Abele, Fiserv

02:05 PM - 02:50 PM
Customer Experience Series: Online +

Online shopping has accelerated significantly in the last year due to Covid - some analysts estimate e-commerce and m-commerce account for 20% of all purchases. In short, there has been a step change and it is imperative that every business enhance their digital offerings. In this Stripe-led discussion, you'll hear first-hand from merchants who've embraced innovation in response to the Covid challenge. Learn how advanced payments technology can boost conversion, lower fraud and increase loyalty while also streamlining your business operations, reducing overhead and unlocking growth.

Presenters: 
Steve Klebe, Stripe
Lauren Sickles, Stripe
John Willim, Guidewell
02:50 PM - 03:00 PM
Networking Break
03:00 PM - 03:45 PM
Customer Experience Series: EV Charging Stations: Energy Distribution as a New Payment Platform +
The replacement of fuel vehicles with electric vehicles (EVs) has become a case of not ‘if’, but ‘when’. With battery technology developing at a rapid pace and costs coming down, 2023 is now tipped as the year when mass market EVs will reach cost and margin parity with internal combustion vehicles. A myriad of charging point companies, along with new mobility platforms, will take advantage of this, resulting in a huge combination of power and payment options. 

Customers will prefer user-friendliness and a single payment solution, meaning the demand for a harmonized payments platform will increase. Learn more about how the best platforms will deliver world-class user experiences, multiple payment options and will not be limited to the traditional players and offers significant competitive advantage to those developing their own payment and billing platforms.

Presenters:
Tristan Attenborough, J.P. Morgan
Don Frieden, P97 Networks
Mike Gade, Boston Consulting Group
Tammy Gasan-Dzhalalova, Shell Oil Products Company

Moderator: Laura Miller, J.P. Morgan
03:45 PM - 04:00 PM
Networking Break
04:00 PM - 05:00 PM
Debit Drives Onward +
Debit spending has been a winner in the U.S. over the past year with accelerated usage.

At the same time, merchant payments acceptance costs are on the rise in light of the shift in consumer behavior towards digital payments. This increase has been driven by the pandemic and is one of many financial pressures on retailers.

Market practices have continued to impede merchants’ competitive network routing options for online debit transactions. In fact, the Federal Reserve recognized those practices and solicited comments from industry stakeholders on clarification to Reg II surrounding such practices.
 

Join this session to hear from debit networks on the current state of the debit industry, considerations of the Federal Reserve’s efforts for clarifications of Reg II, and the implications of the market practices at play. 

Presenters:
David Keenan, Fiserv
Jennifer Schroeder, PULSE, A Discover Company
Manish Nathwani, SHAZAM
Lillie Platko, FIS/NYCE Payments Network

Moderator: Kelly Haren, Walmart
05:00 PM - 05:15 PM
Closing +
John Drechny, Merchant Advisory Group & Eric O'Brien, Merchant Advisory Group
05:30 PM - 08:30 PM
Networking Reception Sponsored by Sift
Wednesday, Sep 22
Merchant Only Day
07:00 AM - 08:00 AM
Networking Breakfast
08:00 AM - 08:15 AM
Welcome & What's Ahead +
Presenter: John Drechny, Merchant Advisory Group
08:15 AM - 09:15 AM
SIG Leaders Unleashed +

The SIG sessions held throughout the year are the ultimate networking session that give merchants an opportunity in a no-pressure environment for an open and honest chat with their peers on what keeps them up at night. In this first-of-its-kind panel session, come hear from the merchant leaders of these discussions on the highlights, payments challenges, and key takeaways discussed during the 2021 Fall SIG sessions.

Presenters:
Randy Gibbons, Southwest Airlines
Ginger McDonald, The Home Depot
Justin Staskiewicz, Restaurant Brands International
Kelly Andrus, EG America
09:15 AM - 09:30 AM
Networking Break
09:30 AM - 10:30 PM
Merchant Expert Panel +

This expert panel will discuss the biggest challenges in the payment space and possible solutions. What would merchants like to see that isn't happening now?  Where are the struggles?

Presenters:
Darrell Conn, Verizon Communications
Kristy Cook, Target
Chinmay Gupta, EG America
Robert Savage, Merchant Advisory Group

Moderator: John Drechny, Merchant Advisory Group
10:35 AM - 11:35 AM
Payments Policy: A Recap of 2021 Activity and What’s to Come in 2022 +

Expert panelists will provide the audience with an update on recent legislative, regulatory, and legal developments, including the Federal Reserve's efforts to clarify Regulation II, court cases, and the legislative landscape. The panelists will cover a lot of ground; you won’t want to miss this informative session! 

Presenters:
Doug Kantor, National Association of Convenience Stores & Stephanie Martz, National Retail Federation

Moderator: Beth Provenzano, Merchant Advisory Group
11:35 AM - 12:00 PM
Networking Break (Box Lunches)
12:00 PM - 01:00 PM
Improving the Payment Landscape +
The Network Best Practices Roadmap is a collection of key payments best practices and table stakes that MAG members collectively created that depict merchant priorities for the overall advancement and improvement of commerce. The roadmap is the backbone of the Collaboration pillar's mission to identify, prioritize, and execute strategies to improve payments operational challenges that are most relevant to MAG merchant members and to drive merchants' voice through industry participation and enhance payment partners accountability.

A group of merchants representing the Collaboration Committee will share updates on the progress in each of the main categories within the roadmap: Fundamentals, Debit Routing, Digital, and Fraud/Chargebacks.

Presenters:
Trent Addington, Walmart
Ken Grogan, Wakefern Food Corp.
Beverly Reilly, The Home Depot
Lindsey Theiss, The Wendy's Company

Moderator: Eric O'Brien, Merchant Advisory Group
01:00 PM - 01:15 PM
Closing +
Presenters:  John Drechny, Merchant Advisory Group & Eric O'Brien, Merchant Advisory Group

Tech Forum Agenda (ET)

  •  
  • Virtual
  • Print
Wednesday, Sep 08 Thursday, Sep 09
10:00 AM - 04:00 PM
Exhibit Hall Open
11:00 AM - 11:30 AM
Welcome & What's Ahead
11:30 AM - 12:15 PM
Education Session: A Taste of Merchant Payments 101 +

Get a live taste of the MAG’s Merchant Payments 101 eLearning Course. This engaging foundational session is designed for anyone seeking a role in the merchant payments industry, or anyone who has a stake in the acceptance of payments looking to brush up on their skills. Whether or not you’ve taken the eLearning course or not, this session is designed to give you a taste of the more in-depth content the course provides.

This live Merchant Payments 101 session will discuss how payments affect the customer journey and answer the following questions:
  • What is an authorization? How does it affect the customer and the merchant?
  • What’s clearing and settlement?
  • When do funds actually switch hands?
  • What happens if there is a dispute or the customer wants a refund?
12:15 PM - 12:30 PM
Exhibit Time & Networking
12:30 PM - 01:15 PM
Keynote: Women in Payments Technology +

How do women navigate the dynamic tech industry? What are the challenges within the tech community that are unique for women? How do organizations along with all individuals within those organizations enable an environment to enhance diversity, overcome barriers, and drive towards a balanced workforce in technology?  Join a panel of women in technology to learn about their journey where connections, relationships, and experiences have guided them through triumphs, challenges, and transitions bringing them to where they are today. Listen as these women leaders engage in dialogue regarding tips for increased diversity in  tech and ideas around how to gain professional exposure and support from mentors and advocates within and beyond your organization.

01:15 PM - 02:00 PM
Customer Experience: New Technologies in Payment Acceptance +

 It is hard to open a story in payment news and not hear about crypto or new payment technologies, but when you survey the merchant landscape it is hard to find information which explains the tech behind acceptance and how they are intertwined. Increasing digital demands and more mobile channels are driving the need for better accessibility to payments for the consumer and more efficient models for the merchant. So what is the real story? Are merchants accepting crypto? If so how. And how is new technology bringing a better experience to the in-person payment model. This session will help explain the status of these new payment types but more importantly how they may change the future of payments and why you should start thinking about the technology behind them today.

02:00 PM - 02:45 PM
Security: Global Tokenization Decision +

One of the most daunting tasks in information security is protecting sensitive data in enterprise applications, which are often complex and distributed. Coordinating effective information protection across application, database, storage, and server teams is challenging under the best of circumstances — and much tougher when also facing the common blend of legacy systems and conflicting business requirements. Join this session to gain an understanding of tokenization and the considerations for selecting a tokenization solution for your organization. 

02:45 PM - 03:00 PM
Break & Exhibit Time
03:00 PM - 03:45 PM
Managing a Complex Development Roadmap +

Development demands from business partners, Brand updates, Acquirer changes, PCI enhancements, security, data enhancements, version updates all place increasing demands on a limited amount of dev capacity. How does the Product Management group responsible for the payment tech roadmap effectively prioritize against these demands. We will discuss a cross-collaborative model called Value Engineering where projects and initiatives are "valued" and ranked by cross-functional teams.

03:45 PM - 04:30 PM
Ransomware – Partnering with Security Experts to Protect your Payment Data and Platform +

Recent headlines show how exposed even large companies can be – paying millions of dollars to unlock their systems from an attack. A ransomware attack now occurs every 11 seconds! Imagine losing access to all your transaction and customer data as all systems are inoperable. In this session we will explore the history on Ransomware, recent trends for attacks, how the simplest of attacks can be the most prevalent, and practical recommendations to be better prepared if attacked.

04:30 PM - 04:45 PM
Closing
10:00 AM - 04:00 PM
Exhibit Hall Open
11:00 AM - 11:30 AM
Welcome & What's Ahead
11:30 AM - 12:15 PM
Modernization: Power of Realtime Data Analytics +

In today's digital age, the payments industry is increasingly driven by information and data. Through valuable data insights, a business can improve profitability, optimize revenue and cut costs. Realtime data analytics provide a way to identify problems in real-time, notify the right people quickly, and prescribe recovery with predefined action paths for common system problems to reduce downtime. Merchants can customize alerts on transaction volume, denial rates, stand-ins, reversals and other transaction metrics to proactively manage your payments environment based on your organization's needs and historical norms. 

12:15 PM - 12:30 PM
Exhibit Time & Networking
12:30 PM - 01:15 PM
Keynote: How Digital is Reshaping the Consumer Experience +

Customer’s expectation have changed rapidly in the Covid environment. This change in customer attitude towards digital along with the increase in bandwidth and memory has accelerate the merging of physical and digital environments.  But how do you take advantage of this new environment and what steps need to happen to enable the elusive seamless customer experience? In this session you will hear from those tasked by the merchants to understand the trends and create the strategy to take advantage of them. Come find out what keeps them up at night and what they see as some of the most promising trends.

01:15 PM - 02:00 PM
Fraud: Trends to Watch by Industry +

Along with the advancement of commerce in new channels, expansion of digital, EMV in Petro, and new payment types (QSR, BNPL, digital currencies, etc.), comes the ever-creative fraud activities in parallel with this expansion. Join us to discuss these new trends and the best practices and technologies to recognize and stop fraud in Retail, Small Ticket, Petro and C-Store, Travel and Entertainment, Gaming/Streaming services, ecommerce, etc.

02:00 PM - 02:45 PM
Agile Methodologies +

Explore how working on an Agile project has benefits for your development team, your end users, and your organization as a whole. This course starts by exploring the more traditional waterfall process, and then covers why running an Agile team is a good idea. This course is ideal for software developers, project/product managers, technology leadership, or anyone that would have an interest and gain benefit from running an Agile project and delivering maximum value early to your customers.

02:45 PM - 03:00 PM
Closing
03:00 PM - 03:15 PM
Networking Break
03:15 PM - 04:15 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • Customer Experience Special Interest Group (SIG)
  • Security Special Interest Group (SIG)
Wednesday, Sep 08
10:00 AM - 04:00 PM
Exhibit Hall Open
11:00 AM - 11:30 AM
Welcome & What's Ahead
11:30 AM - 12:15 PM
Education Session: A Taste of Merchant Payments 101 +

Get a live taste of the MAG’s Merchant Payments 101 eLearning Course. This engaging foundational session is designed for anyone seeking a role in the merchant payments industry, or anyone who has a stake in the acceptance of payments looking to brush up on their skills. Whether or not you’ve taken the eLearning course or not, this session is designed to give you a taste of the more in-depth content the course provides.

This live Merchant Payments 101 session will discuss how payments affect the customer journey and answer the following questions:
  • What is an authorization? How does it affect the customer and the merchant?
  • What’s clearing and settlement?
  • When do funds actually switch hands?
  • What happens if there is a dispute or the customer wants a refund?
12:15 PM - 12:30 PM
Exhibit Time & Networking
12:30 PM - 01:15 PM
Keynote: Women in Payments Technology +

How do women navigate the dynamic tech industry? What are the challenges within the tech community that are unique for women? How do organizations along with all individuals within those organizations enable an environment to enhance diversity, overcome barriers, and drive towards a balanced workforce in technology?  Join a panel of women in technology to learn about their journey where connections, relationships, and experiences have guided them through triumphs, challenges, and transitions bringing them to where they are today. Listen as these women leaders engage in dialogue regarding tips for increased diversity in  tech and ideas around how to gain professional exposure and support from mentors and advocates within and beyond your organization.

01:15 PM - 02:00 PM
Customer Experience: New Technologies in Payment Acceptance +

 It is hard to open a story in payment news and not hear about crypto or new payment technologies, but when you survey the merchant landscape it is hard to find information which explains the tech behind acceptance and how they are intertwined. Increasing digital demands and more mobile channels are driving the need for better accessibility to payments for the consumer and more efficient models for the merchant. So what is the real story? Are merchants accepting crypto? If so how. And how is new technology bringing a better experience to the in-person payment model. This session will help explain the status of these new payment types but more importantly how they may change the future of payments and why you should start thinking about the technology behind them today.

02:00 PM - 02:45 PM
Security: Global Tokenization Decision +

One of the most daunting tasks in information security is protecting sensitive data in enterprise applications, which are often complex and distributed. Coordinating effective information protection across application, database, storage, and server teams is challenging under the best of circumstances — and much tougher when also facing the common blend of legacy systems and conflicting business requirements. Join this session to gain an understanding of tokenization and the considerations for selecting a tokenization solution for your organization. 

02:45 PM - 03:00 PM
Break & Exhibit Time
03:00 PM - 03:45 PM
Managing a Complex Development Roadmap +

Development demands from business partners, Brand updates, Acquirer changes, PCI enhancements, security, data enhancements, version updates all place increasing demands on a limited amount of dev capacity. How does the Product Management group responsible for the payment tech roadmap effectively prioritize against these demands. We will discuss a cross-collaborative model called Value Engineering where projects and initiatives are "valued" and ranked by cross-functional teams.

03:45 PM - 04:30 PM
Ransomware – Partnering with Security Experts to Protect your Payment Data and Platform +

Recent headlines show how exposed even large companies can be – paying millions of dollars to unlock their systems from an attack. A ransomware attack now occurs every 11 seconds! Imagine losing access to all your transaction and customer data as all systems are inoperable. In this session we will explore the history on Ransomware, recent trends for attacks, how the simplest of attacks can be the most prevalent, and practical recommendations to be better prepared if attacked.

04:30 PM - 04:45 PM
Closing
Thursday, Sep 09
10:00 AM - 04:00 PM
Exhibit Hall Open
11:00 AM - 11:30 AM
Welcome & What's Ahead
11:30 AM - 12:15 PM
Modernization: Power of Realtime Data Analytics +

In today's digital age, the payments industry is increasingly driven by information and data. Through valuable data insights, a business can improve profitability, optimize revenue and cut costs. Realtime data analytics provide a way to identify problems in real-time, notify the right people quickly, and prescribe recovery with predefined action paths for common system problems to reduce downtime. Merchants can customize alerts on transaction volume, denial rates, stand-ins, reversals and other transaction metrics to proactively manage your payments environment based on your organization's needs and historical norms. 

12:15 PM - 12:30 PM
Exhibit Time & Networking
12:30 PM - 01:15 PM
Keynote: How Digital is Reshaping the Consumer Experience +

Customer’s expectation have changed rapidly in the Covid environment. This change in customer attitude towards digital along with the increase in bandwidth and memory has accelerate the merging of physical and digital environments.  But how do you take advantage of this new environment and what steps need to happen to enable the elusive seamless customer experience? In this session you will hear from those tasked by the merchants to understand the trends and create the strategy to take advantage of them. Come find out what keeps them up at night and what they see as some of the most promising trends.

01:15 PM - 02:00 PM
Fraud: Trends to Watch by Industry +

Along with the advancement of commerce in new channels, expansion of digital, EMV in Petro, and new payment types (QSR, BNPL, digital currencies, etc.), comes the ever-creative fraud activities in parallel with this expansion. Join us to discuss these new trends and the best practices and technologies to recognize and stop fraud in Retail, Small Ticket, Petro and C-Store, Travel and Entertainment, Gaming/Streaming services, ecommerce, etc.

02:00 PM - 02:45 PM
Agile Methodologies +

Explore how working on an Agile project has benefits for your development team, your end users, and your organization as a whole. This course starts by exploring the more traditional waterfall process, and then covers why running an Agile team is a good idea. This course is ideal for software developers, project/product managers, technology leadership, or anyone that would have an interest and gain benefit from running an Agile project and delivering maximum value early to your customers.

02:45 PM - 03:00 PM
Closing
03:00 PM - 03:15 PM
Networking Break
03:15 PM - 04:15 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • Customer Experience Special Interest Group (SIG)
  • Security Special Interest Group (SIG)

 

 

Conference Sponsors & Exhibitors

We look forward to seeing you at the MAG 2021 Annual Conference! Conference Sponsorship and Exhibitor Selection is now closed. Please contact the MAG with any questions.  

Sponsorship Value

As a MAG conference sponsor, merchants will:

  • Remember your company, products and services
  • See you as a supporter and partner in the payments community
  • Recognize your brand

Important Deadlines

July 16: Deadline to sign up as a MAG Annual or Tech Forum Sponsor

August 6: Deadline to sign up as an Annual Conference or Tech Forum Conference Sponsor and/or Exhibitor

  • Exhibit personnel who will staff your booth must be registered for the conference. Please see Registration Fees for information on pricing.
  • OPTIONAL: A special $75 Virtual Exhibitor-Only pass is available for purchase for staff who will only be staffing your company booth in the virtual exhibit hall. This registration type will have access to the Lobby, Exhibit Hall and the MAG Connect Networking platform. They will not have access to session programming or Engage & Play. Upon registering, use promo code EXHACTF2021.

Annual Conference and/or Tech Forum sponsorships and exhibits will not be guaranteed or promoted until payments has been received. We encourage you to submit your payment as soon as possible.

Once your conference sponsorship and/or exhibit selection is made and approved, a MAG Staff member will reach out for payment. Due to proximity to the conference, preferred payment is via ACH/WIRE. Payment can also be made by check. Please make your check payable to "Merchant Advisory Group".

Mail it to the address below: 
Merchant Advisory Group
4248 Park Glen Road
Minneapolis, MN 55416

If you’d like to pay with ACH/WIRE, contact Amy Sellheim.

Please let us know by July 9, 2021 if you will not be utilizing your exhibit space.

View the MAG Annual Conference exhibitor map here.

View the full list of this year’s exhibitors here.

  • Conference Sponsorship & Exhibitor Questions: Contact Andrea Rouse.
  • Interested in Becoming an Annual Sponsor? Contact Kari Hartley.

Thank You 2021 Annual Conference and Tech Forum Sponsors

Annual Conference Sponsors

Tech Forum Conference Sponsors

Annual Conference & Tech Forum 2021 Speakers

Thank for you being a valued MAG partner and agreeing to share your expertise and insights with our conference attendees.

Presentation Requirements for Tech Forum:

Questions? Please contact MAG Staff, Jennifer Mammele.

Presentation Requirements for Annual Conference:

Annual Conference PPT presentation template.
Annual Conference Speaker Success Guides:

Questions? Please contact MAG Staff, Justine Seas.

Important Deadlines

June 18: Speaker Bios, Headshots & Completed Speaker Agreements due

July 16: Deadline for speakers to register*
* As part of the registration process please select if you will be presenting in-person or virtually.

The Merchant Advisory Group

Driving positive change and innovation in the payments industry that serves the merchants interest through collaboration, education, and advocacy.