Annual Conference

MAG’s Annual Conference will take place September 21-23, 2021 as one event, two experiences!

Whether you join us face-to-face at the Hilton Bonnet Creek in Orlando, FL or attend virtually, we are excited to present a dynamic line up of speakers who will focus on the latest payment-industry trends and the evolving customer experience. Besides the ability to learn about the new trends in the payment ecosystem, the conference provides the opportunity to network with hundreds of merchants who are focused on the payment experience.

Given continued travel restrictions and uncertainties in the current environment, the MAG invites you to choose the conference format that best fits your needs. For those joining in-person, rest assured that we will be adhering to all current health guidelines and best practices as we safely come together. The health and well-being of all conference attendees is our main priority.

Continue to check our conference website as planning continues and more information becomes available. We look forward to connecting with you in September!

JOIN MERCHANT MEMBERS IN DRIVING POSITIVE CHANGE IN THE PAYMENTS INDUSTRY
MEET OUR MEMBERS

Tech Forum

Join us virtually for the MAG Annual Conference Tech Forum on September 8-9, 2021!

We recognize the continued travel and budget restrictions many are experiencing. In this current environment, MAG virtual conferences have provided the opportunity for many more Tech Forum attendees to join than otherwise possible. This virtual experience will continue to foster connections between our merchant members and sponsors until we can meet again.

Continue to check our conference website as planning continues and more information becomes available. We look forward to having you join us virtually this Fall!

Value of Attending

The MAG Tech Forum is aligned with the MAG bi-annual conference designed specifically for payment IT professionals.  Technologies in payments continues to evolve at a rapid pace, and the Tech Forum provides education and networking opportunities among merchant technology professionals and leading technology providers focused on innovative uses of these new relevant payment technologies.

The objectives of the Tech Forum event alongside our MAG conferences is to foster collaboration, provide tech-focused knowledge, and build relationships across merchants, their payments IT and business teams, and technology focused sponsors.

Connect with IT professionals at the Tech Forum and payments professionals at the MAG conference events representing over 165 of the largest U.S. merchants which account for over $4.8 trillion in annual sales across physical & digital commerce.
Create new business connections with Tech Forum and MAG merchant member attendees from every vertical (eCommerce, Mass Merchant, Petroleum/Convenience Stores and Small Ticket/Restaurant).

Presentations are available on current industry topics that your business peers across the retail community are grappling with in their companies. Join the strategic discussions and learn best practices for today’s rapidly changing payments environment.

Access to industry experts who provide the latest insights and innovative uses of new payment technologies twice a year through panel and keynote sessions, as well as within the exhibit halls at in-person events.

Beyond the in-person meetings twice a year, participate in the MAG webinar series, MAG committees and Community of Practice (COP) efforts offered throughout the year. Want to get even more involved? Be a panelist at one of our upcoming events and share your perspective to fellow merchants.

PAYMENTS TECHNOLOGY
LEARN MORE!

Registration

Registration will open in June for MAG's 2021 Annual and Tech Forum conferences.

Please review the MAG's Code of Conduct for virtual and in-person events.

Tech Forum Agenda (ET)

  •  
  • Virtual
  • Print
Wednesday, Sep 08 Thursday, Sep 09
10:00 AM - 04:00 PM
Exhibit Hall Open
11:00 AM - 11:30 AM
Welcome & What's Ahead
11:30 AM - 12:15 PM
Education Session: A Taste of Merchant Payments 101
12:15 PM - 12:30 PM
Exhibit Time & Networking
12:30 PM - 01:15 PM
Keynote: Women in Payments
01:15 PM - 02:00 PM
Customer Experience: New Technologies in Payment Acceptance
02:00 PM - 02:15 PM
Break & Exhibit Time
02:15 PM - 03:00 PM
Security: Global Tokenization Decision
03:00 PM - 03:45 PM
Managing a Complex Development Roadmap
03:45 PM - 04:00 PM
Closing
04:00 PM - 05:00 PM
Networking Event
10:00 AM - 04:00 PM
Exhibit Hall Open
11:00 AM - 11:30 AM
Welcome & What's Ahead
11:30 AM - 12:15 PM
Modernization: Power of Realtime Data Analytics
12:15 PM - 12:30 PM
Exhibit Time & Networking
12:30 PM - 01:15 PM
Keynote: How Digital is Reshaping the Consumer Experience
01:15 PM - 02:00 PM
Fraud: Trends to Watch by Industry
02:00 PM - 02:45 PM
Agile Methodologies
02:45 PM - 03:00 PM
Closing
03:00 PM - 03:15 PM
Networking Break
03:15 PM - 04:15 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • Customer Experience Special Interest Group (SIG)
  • Security Special Interest Group (SIG)
Wednesday, Sep 08
10:00 AM - 04:00 PM
Exhibit Hall Open
11:00 AM - 11:30 AM
Welcome & What's Ahead
11:30 AM - 12:15 PM
Education Session: A Taste of Merchant Payments 101
12:15 PM - 12:30 PM
Exhibit Time & Networking
12:30 PM - 01:15 PM
Keynote: Women in Payments
01:15 PM - 02:00 PM
Customer Experience: New Technologies in Payment Acceptance
02:00 PM - 02:15 PM
Break & Exhibit Time
02:15 PM - 03:00 PM
Security: Global Tokenization Decision
03:00 PM - 03:45 PM
Managing a Complex Development Roadmap
03:45 PM - 04:00 PM
Closing
04:00 PM - 05:00 PM
Networking Event
Thursday, Sep 09
10:00 AM - 04:00 PM
Exhibit Hall Open
11:00 AM - 11:30 AM
Welcome & What's Ahead
11:30 AM - 12:15 PM
Modernization: Power of Realtime Data Analytics
12:15 PM - 12:30 PM
Exhibit Time & Networking
12:30 PM - 01:15 PM
Keynote: How Digital is Reshaping the Consumer Experience
01:15 PM - 02:00 PM
Fraud: Trends to Watch by Industry
02:00 PM - 02:45 PM
Agile Methodologies
02:45 PM - 03:00 PM
Closing
03:00 PM - 03:15 PM
Networking Break
03:15 PM - 04:15 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • Customer Experience Special Interest Group (SIG)
  • Security Special Interest Group (SIG)

Annual Conference Agenda (ET)

  • All
  • In Person
  • Virtual
  • Livestream
  • Print
Tuesday, Sep 21 Wednesday, Sep 22 Thursday, Sep 23
08:00 AM - 09:00 AM
Networking Breakfast
09:00 AM - 10:00 AM
Exhibit Time & Networking
10:00 AM - 10:20 AM
Welcome & What's Ahead
10:20 AM - 11:20 AM
Education Session: A Taste of Merchant Payments 101
11:20 AM - 11:30 AM
Networking Break
11:30 AM - 12:30 PM
MAG Studio Interviews
11:30 AM - 12:35 PM
BREAKOUTS +
  • Operations - KPIs & 3rd Party Providers
  • Fraud Preventions & Chargebacks
12:35 PM - 01:30 PM
Networking Lunch & Exhibit Time
01:30 PM - 02:30 PM
MAG Studio Interviews
01:30 PM - 02:30 PM
BREAKOUTS +
  • Buy Now Pay Later
  • Alternative Currencies
02:30 PM - 02:45 PM
Networking Break
02:45 PM - 03:45 PM
Women in Retail & Payments
03:45 PM - 04:00 PM
Closing
04:00 PM - 04:15 PM
Networking Break
04:15 PM - 05:15 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • Mass Merchant
  • eCommerce
  • Petroleum/Convenience Stores
  • Small Ticket/Restaurant
05:30 PM - 08:30 PM
Networking Reception
08:00 AM - 09:00 AM
Networking Breakfast
09:00 AM - 10:00 AM
Exhibit Time & Networking
09:00 AM - 10:00 AM
Next Generation of Payments Professionals
10:00 AM - 10:20 AM
Welcome & What's Ahead
10:20 AM - 11:20 AM
Keynote: So, What’s Next for the U.S. Economy?
11:20 AM - 11:30 AM
Networking Break
11:30 AM - 12:15 PM
Customer Experience Series: In-Store
12:15 PM - 01:15 PM
Networking Lunch & Exhibit Time
01:15 PM - 02:00 PM
Customer Experience Series: Omnichannel
02:05 PM - 02:50 PM
Customer Experience Series: Online
02:50 PM - 03:00 PM
Networking Break
03:00 PM - 03:45 PM
Customer Experience Series: Recurring Payments Plus
03:45 PM - 04:00 PM
Networking Break
04:00 PM - 05:00 PM
Debit Drives Onward
05:00 PM - 05:15 PM
Closing
05:30 PM - 08:30 PM
Networking Reception
Merchant Only Day
07:00 AM - 08:00 AM
Networking Breakfast
08:00 AM - 08:15 AM
Welcome & What's Ahead
08:15 AM - 09:15 AM
SIG Leaders Unleashed
09:15 AM - 09:30 AM
Networking Break
09:30 AM - 10:30 PM
Merchant Expert Panel
10:35 AM - 11:35 AM
Policy Panel
11:35 AM - 12:00 PM
Networking Break (Box Lunches)
12:00 PM - 01:00 PM
Improving the Payment Landscape
01:00 PM - 01:15 PM
Closing
Tuesday, Sep 21
08:00 AM - 09:00 AM
Networking Breakfast
09:00 AM - 10:00 AM
Exhibit Time & Networking
10:00 AM - 10:20 AM
Welcome & What's Ahead
10:20 AM - 11:20 AM
Education Session: A Taste of Merchant Payments 101
11:20 AM - 11:30 AM
Networking Break
11:30 AM - 12:30 PM
MAG Studio Interviews
11:30 AM - 12:35 PM
BREAKOUTS +
  • Operations - KPIs & 3rd Party Providers
  • Fraud Preventions & Chargebacks
12:35 PM - 01:30 PM
Networking Lunch & Exhibit Time
01:30 PM - 02:30 PM
MAG Studio Interviews
01:30 PM - 02:30 PM
BREAKOUTS +
  • Buy Now Pay Later
  • Alternative Currencies
02:30 PM - 02:45 PM
Networking Break
02:45 PM - 03:45 PM
Women in Retail & Payments
03:45 PM - 04:00 PM
Closing
04:00 PM - 04:15 PM
Networking Break
04:15 PM - 05:15 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • Mass Merchant
  • eCommerce
  • Petroleum/Convenience Stores
  • Small Ticket/Restaurant
05:30 PM - 08:30 PM
Networking Reception
Wednesday, Sep 22
08:00 AM - 09:00 AM
Networking Breakfast
09:00 AM - 10:00 AM
Exhibit Time & Networking
09:00 AM - 10:00 AM
Next Generation of Payments Professionals
10:00 AM - 10:20 AM
Welcome & What's Ahead
10:20 AM - 11:20 AM
Keynote: So, What’s Next for the U.S. Economy?
11:20 AM - 11:30 AM
Networking Break
11:30 AM - 12:15 PM
Customer Experience Series: In-Store
12:15 PM - 01:15 PM
Networking Lunch & Exhibit Time
01:15 PM - 02:00 PM
Customer Experience Series: Omnichannel
02:05 PM - 02:50 PM
Customer Experience Series: Online
02:50 PM - 03:00 PM
Networking Break
03:00 PM - 03:45 PM
Customer Experience Series: Recurring Payments Plus
03:45 PM - 04:00 PM
Networking Break
04:00 PM - 05:00 PM
Debit Drives Onward
05:00 PM - 05:15 PM
Closing
05:30 PM - 08:30 PM
Networking Reception
Thursday, Sep 23
Merchant Only Day
07:00 AM - 08:00 AM
Networking Breakfast
08:00 AM - 08:15 AM
Welcome & What's Ahead
08:15 AM - 09:15 AM
SIG Leaders Unleashed
09:15 AM - 09:30 AM
Networking Break
09:30 AM - 10:30 PM
Merchant Expert Panel
10:35 AM - 11:35 AM
Policy Panel
11:35 AM - 12:00 PM
Networking Break (Box Lunches)
12:00 PM - 01:00 PM
Improving the Payment Landscape
01:00 PM - 01:15 PM
Closing
The Merchant Advisory Group

Driving positive change and innovation in the payments industry that serves the merchants interest through collaboration, education, and advocacy.