Contribute to a Community of Practice
Periodically formed Communities of Practice (COP) invite merchants and other payments stakeholders to address targeted issues and opportunities. The COPs are focused on advocating for change within the payments ecosystem and/or educating merchants on changes that may impact their organizations.
Each COP is open to merchants and other invited stakeholders (e.g. acquirers) who can assist with solving for the COPs objectives. COPs are tactical in nature and conclude when the objectives are achieved.
Active Communities of Practice
Buy Now, Pay Later
Evaluate the installment and split-pay markets well as identify the players and their various capabilities.
Meeting Frequency: Every three weeks on Monday 10:00-11:00am CT
Call Center Best Practices
Determine the primary pain points and best practices for call center payments in light of the increased need to support remote payments.
EMVCo
Merchant members focus on their influence on EMVCo specifications and related market implementations.
Meeting Frequency: Every other month on the last Wednesday 3:00-4:00pm CT
Payments Data
Collaboration on techniques for conducting payments data analysis and pinpointing crucial and ever-changing payments KPI’s – including the evaluation of alternatives to standard data reporting.
Meeting Frequency: Every two weeks on Wednesday 3:00-4:00pm CT
Petroleum
Merchant-only peer networking to identify, collaborate on, and affect solutions to payments industry challenges for petroleum & convenience store merchant professionals.
Meeting Frequency: Every three weeks on Monday 3:00-4:00pm CT
QR Codes
Evaluate the QR Code specifications, models, and providers in the market and identify best practices for merchant acceptance and the customer experience.
Meeting Frequency: Every three weeks on Monday 3:00-4:00pm CT
Emerging Communities of Practice
Omni-Channel
Enable omni-channel commerce with supporting rules and relevant, modern, and effective tools for fraud mitigation. Identify holistic solutions to mitigate fraud in the ecommerce space, addressing all ways customers shop.
Paused Communities of Practice
Retired Communities of Practice
Interested in starting a new Community of Practice?
The following are required to form a new COP:
- The issue has defined objective(s) that when achieved will signify the end of the COP.
- Issue/opportunity impacts several merchants or is a relatively common problem shared by others.
- You are a merchant who is willing to help lead the effort and get others engaged.
