Contribute to a Community of Practice
Periodically formed Communities of Practice (COP) invite merchants and other payments stakeholders to address targeted issues and opportunities. The COPs are focused on advocating for change within the payments ecosystem and/or educating merchants on changes that may impact their organizations.
Each COP is open to merchants and other invited stakeholders (e.g. acquirers) who can assist with solving for the COPs objectives. COPs are tactical in nature and conclude when the objectives are achieved.
Active Communities of Practice
Merchant members collaborate with the global networks to increase transparency in what qualification criteria is and merchants receive advanced notice to merchants when changes to qualification criteria are made. Also, merchant members engage with acquirers to get more meaningful data to assist merchants in reducing downgrades and integrity fees. This COP provides a discussion forum to review existing business intelligence/data analytics tools that can be used to pull transaction level data for better analysis on downgrades.
Meeting Frequency: Every other Wednesday 3:00-4:00pm CT
Emerging Communities of Practice
Call Center Best Practices
Determine the primary pain points and best practices for call center payments in light of the increased need to support remote payments.
Evaluate the Installment Payments market, as well as identify the players and their various capabilities.
Enable omni-channel commerce with supporting rules and relevant, modern, and effective tools for fraud mitigation. Identify holistic solutions to mitigate fraud in the ecommerce space, addressing all ways customers shop.
Paused Communities of Practice
Retired Communities of Practice
Interested in starting a new Community of Practice?
The following are required to form a new COP:
- The issue has defined objective(s) that when achieved will signify the end of the COP.
- Issue/opportunity impacts several merchants or is a relatively common problem shared by others.
- You are a merchant who is willing to help lead the effort and get others engaged.