Welcome

Given the continued uncertainty and travel restrictions in the nation, the MAG will host its 2021 Mid-Year Conference and Tech Forum as virtual events.

Join us as we present a dynamic line up of speakers who will focus on the latest payment-industry topics as well as share insight and an outlook on the future of payments.  To maximize engagement throughout the events, we will also be offering unique networking opportunities for conference attendees to participate in. We look forward to you seeing you virtually in February!

2021 Mid-Year Tech Forum

February 10, 2021
0
Days
0
Hours
0
Minutes

Registration

Registration is now open for the Mid-Year Conference and Tech Forum. We look forward to you joining us virtually for a dynamic line up of speakers, discussions on the latest payment-industry topics and robust engagement opportunities.

Merchant Members

Annual Sponsors

The number of complimentary registrations for MAG conferences are based on your sponsorship level. Sponsor companies and levels are listed on the MAG Annual Sponsor page.

Tech Forum Sponsors

  • The number of complimentary registrations for the Tech Forum are based on your Tech Forum sponsorship level.  Your company must be an Annual Sponsor in order to be a Tech Forum Sponsor.
  • Each merchant member company receives 5 complimentary registrations to the Tech Forum. Additional registrations beyond the first 5 may be purchased at $75 each.

Prospect Annual Sponsors and Tech Forum Sponsors

  • Mid-Year Conference registration is $900/individual
  • Tech Forum registration is $450/individual
  • Please contact Kari Hartley if you are interested in attending
  • Payments professionals representing cross verticals who want to drive positive change in the payments industry.  
  • Payments operations or payments technology subject matter experts willing to share knowledge.  
  • New payments professionals looking to gain a foundational knowledge of payments and the ecosystem.
  • Registration for the Tech Forum will close on Friday, February 5th
  • Registration for the Mid-Year Conference will close on Friday, February 19th
  • You must be registered for the conference to attend any of the Mid-Year or Tech Forum programming. 
  • Registration grants access to education sessions, general sessions and sponsor breakout sessions as well as the exhibit area.
    • MAG offers Merchant-Only sessions that are restricted to MAG merchant members and guest merchants.

Cancellation Policy

  • Registration for the Tech Forum will close on Friday, February 5th
  • Registration for the Mid-Year Conference will close on Friday, February 19th
  • Cancellations and/or registration transfer requests must be communicated to the MAG via written email communication.
  • Virtual Tech Forum registrations cannot be transferred or refunded after Friday, February 5th.
  • Virtual Mid-Year Conference registrations cannot be transferred or refunded after Tuesday, February 16th.

 

2021 Mid-Year

February 23, 2021
0
Days
0
Hours
0
Minutes
Sponsored by:
JOIN MERCHANT MEMBERS IN DRIVING POSITIVE CHANGE IN THE PAYMENTS INDUSTRY
MEET OUR MEMBERS

Tech Forum

The MAG Tech Forum is aligned with the MAG bi-annual conference designed specifically for payment IT professionals.  Technologies in payments continues to evolve at a rapid pace, and the Tech Forum provides education and networking opportunities among merchant technology professionals and leading technology providers focused on innovative uses of these new relevant payment technologies.

The objectives of the Tech Forum event alongside our MAG conferences is to foster collaboration, provide tech-focused knowledge, and build relationships across merchants, their payments IT and business teams, and technology focused sponsors.

Connect with IT professionals at the Tech Forum and payments professionals at the MAG conference events representing over 165 of the largest U.S. merchants which account for over $4.8 trillion in annual sales across physical & digital commerce.
Create new business connections with Tech Forum and MAG merchant member attendees from every vertical (eCommerce, Mass Merchant, Petroleum/Convenience Stores and Small Ticket/Restaurant).

Presentations are available on current industry topics that your business peers across the retail community are grappling with in their companies. Join the strategic discussions and learn best practices for today’s rapidly changing payments environment.

Access to industry experts who provide the latest insights and innovative uses of new payment technologies twice a year through panel and keynote sessions, as well as within the exhibit halls at in-person events.

Beyond the in-person meetings twice a year, participate in the MAG webinar series, MAG committees and Community of Practice (COP) efforts offered throughout the year. Want to get even more involved? Be a panelist at one of our upcoming events and share your perspective to fellow merchants.

PAYMENTS TECHNOLOGY
LEARN MORE!

Tech Forum Agenda (All times in CST)

  • Print
Wednesday, Feb 10 Thursday, Feb 11
10:00 AM - 04:00 PM
Exhibit Time & Networking
11:00 AM - 11:15 AM
Welcome
11:15 AM - 11:30 AM
What's Ahead for the Day
11:30 AM - 12:30 PM
CIO Chat: Post Pandemic Playbook +
Chief Information Officers from MAG merchant member companies will discuss hot topics in the Information Technology space.  Join us to get a sneak peek at their “Post-Pandemic-Playbook" during this session.
12:30 PM - 12:45 PM
Exhibit Time & Networking
12:45 PM - 01:30 PM
Rise of Recurring Payments & Subscriptions (Customer Experience Track) +
Recurring payments & subscriptions is a hot topic for a lot of merchants today. Join Adyen’s Product Specialist, Sophia Goldberg, as she dives into best practices and suggestions for improving authorization rates on recurring payments (account updater, etc.), strategies to minimize false declines, and more.
12:45 PM - 01:30 PM
Why “Event-Based” Detection Is Revolutionizing Bot Protection (Cybersecurity Track) +

Sophisticated bots are evolving beyond the capabilities of traditional tools. While web application firewalls (WAFs) and content delivery networks (CDN)s can protect your perimeter, they aren’t enough. How do you manage good bots? And what about new bots that mimic human behavior? In this new era of bot activity, bots make up 40% of all internet traffic. And businesses need to identify and control bots throughout the customer journey – they need to adapt their response to different types of bots in real time. With event-level control over bots, businesses can protect their customers, revenue, and brand without adding friction to the customer experience.

In this session, learn how a new approach to bot detection allows businesses to:
  • Identify and block malicious bot activity
  • Recognize and remove friction for good bots
  • Classify and adapt responses to questionable bots
01:30 PM - 02:00 PM
Exhibit Time & Networking
02:00 PM - 03:00 PM
Digital Transformation +
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It's also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure. Tune in to experience the journey with us.
03:00 PM - 04:00 PM
Closing/Networking
10:00 AM - 04:00 PM
Exhibit Time & Networking
11:00 AM - 11:15 AM
Welcome
11:15 AM - 11:30 AM
What's Ahead for the Day
11:30 AM - 12:30 PM
The Pandemic Made QR Codes Sizzle +
Big names in tech are rushing to enable QR codes, while merchants are getting in on the gold rush as well – join us to hear directly from our merchant panelists as they discuss use cases for QR code payments across the industry including barriers to adoption and lessons learned while implementing their solutions.
12:30 PM - 12:45 PM
Exhibit Time & Networking
12:45 PM - 01:30 PM
GenPay – Individualizing Payment at Scale (Customer Experience Track) +
The ability to craft seamless omnichannel experiences brimming with personalization that follow customer journeys organically and offer consistency regardless of channel isn’t easy. But it’s entirely necessary. Delivering omnichannel experiences built on a foundation of customer-centric design and flawless secure payments is no longer a luxury, it’s necessary to serve Gen Z. Establishing meaningful connections with Gen Z is a long-term approach, but one that requires focused attention.
12:45 PM - 01:30 PM
Identify Good Transactions (Cybersecurity Track) +
Identifying good transactions can be equally important to identifying fraudulent ones, to minimize friction for your customers. This session will discuss how to optimize authorization rates by discussing strategies to identify good transactions from risky transactions using various methods & solutions.
01:30 PM - 02:00 PM
Exhibit Time & Networking
02:00 PM - 03:00 PM
Connected Commerce +
Using IoT, vehicles become payment mechanisms that initiate and complete payments for services such as buying fuel, service/repair, tolls, insurance, parking and more. This session will discuss use cases, technology solutions, architecture requirements and limitations, etc.
03:00 PM - 03:15 PM
Closing Remarks
03:15 PM - 04:15 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • #CXSIG - Customer Experience SIG - Merchant Only
  • #Cybersecurity SIG - Merchant Only
Wednesday, Feb 10
10:00 AM - 04:00 PM
Exhibit Time & Networking
11:00 AM - 11:15 AM
Welcome
11:15 AM - 11:30 AM
What's Ahead for the Day
11:30 AM - 12:30 PM
CIO Chat: Post Pandemic Playbook +
Chief Information Officers from MAG merchant member companies will discuss hot topics in the Information Technology space.  Join us to get a sneak peek at their “Post-Pandemic-Playbook" during this session.
12:30 PM - 12:45 PM
Exhibit Time & Networking
12:45 PM - 01:30 PM
Rise of Recurring Payments & Subscriptions (Customer Experience Track) +
Recurring payments & subscriptions is a hot topic for a lot of merchants today. Join Adyen’s Product Specialist, Sophia Goldberg, as she dives into best practices and suggestions for improving authorization rates on recurring payments (account updater, etc.), strategies to minimize false declines, and more.
12:45 PM - 01:30 PM
Why “Event-Based” Detection Is Revolutionizing Bot Protection (Cybersecurity Track) +

Sophisticated bots are evolving beyond the capabilities of traditional tools. While web application firewalls (WAFs) and content delivery networks (CDN)s can protect your perimeter, they aren’t enough. How do you manage good bots? And what about new bots that mimic human behavior? In this new era of bot activity, bots make up 40% of all internet traffic. And businesses need to identify and control bots throughout the customer journey – they need to adapt their response to different types of bots in real time. With event-level control over bots, businesses can protect their customers, revenue, and brand without adding friction to the customer experience.

In this session, learn how a new approach to bot detection allows businesses to:
  • Identify and block malicious bot activity
  • Recognize and remove friction for good bots
  • Classify and adapt responses to questionable bots
01:30 PM - 02:00 PM
Exhibit Time & Networking
02:00 PM - 03:00 PM
Digital Transformation +
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It's also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure. Tune in to experience the journey with us.
03:00 PM - 04:00 PM
Closing/Networking
Thursday, Feb 11
10:00 AM - 04:00 PM
Exhibit Time & Networking
11:00 AM - 11:15 AM
Welcome
11:15 AM - 11:30 AM
What's Ahead for the Day
11:30 AM - 12:30 PM
The Pandemic Made QR Codes Sizzle +
Big names in tech are rushing to enable QR codes, while merchants are getting in on the gold rush as well – join us to hear directly from our merchant panelists as they discuss use cases for QR code payments across the industry including barriers to adoption and lessons learned while implementing their solutions.
12:30 PM - 12:45 PM
Exhibit Time & Networking
12:45 PM - 01:30 PM
GenPay – Individualizing Payment at Scale (Customer Experience Track) +
The ability to craft seamless omnichannel experiences brimming with personalization that follow customer journeys organically and offer consistency regardless of channel isn’t easy. But it’s entirely necessary. Delivering omnichannel experiences built on a foundation of customer-centric design and flawless secure payments is no longer a luxury, it’s necessary to serve Gen Z. Establishing meaningful connections with Gen Z is a long-term approach, but one that requires focused attention.
12:45 PM - 01:30 PM
Identify Good Transactions (Cybersecurity Track) +
Identifying good transactions can be equally important to identifying fraudulent ones, to minimize friction for your customers. This session will discuss how to optimize authorization rates by discussing strategies to identify good transactions from risky transactions using various methods & solutions.
01:30 PM - 02:00 PM
Exhibit Time & Networking
02:00 PM - 03:00 PM
Connected Commerce +
Using IoT, vehicles become payment mechanisms that initiate and complete payments for services such as buying fuel, service/repair, tolls, insurance, parking and more. This session will discuss use cases, technology solutions, architecture requirements and limitations, etc.
03:00 PM - 03:15 PM
Closing Remarks
03:15 PM - 04:15 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • #CXSIG - Customer Experience SIG - Merchant Only
  • #Cybersecurity SIG - Merchant Only

Mid-Year Agenda (All times in CST)

  • Print
Tuesday, Feb 23 Wednesday, Feb 24 Thursday, Feb 25
09:30 AM - 05:30 PM
Virtual Exhibit Hall Open
10:30 AM - 10:40 AM
Welcome
10:40 AM - 10:50 AM
What's Ahead for the Day
10:50 AM - 11:50 AM
Education Session: Emerging Checkout Experiences That Consumers Are Watching +

The consumer experience has shifted drastically over the last few years. What was once sending in a catalog order to a merchant through the mail has evolved into ordering online, paying with a QR code, and even not paying at checkout until sometime later…after you receive the product! But merchants should never "innovate" without taking immense consideration for what that experience will look like for your customer.. Both at the time of checkout and afterwards. As a merchant, how should you think about and plan for upgrading your own shopping experiences to meet consumer expectations in 2021? In this educational session, hear from leading experts with a pulse on these emerging payment experiences, and from merchants who have flipped their checkouts upside down to meet demand for how their customers want to interact with them.

After completing this education session, learners will be able to:
  • Identify the different techniques merchants have used to evolve checkout experiences throughout 2020
  • Explain the various ways consumers are experiencing installment payments (Buy Now Pay Later, or BNPL) today and how to develop a business plan to determine if BNPL is right for your business model
  • Recognize the benefits and options available for a QR Code implementation at checkout… and why it matters now more than ever
11:50 AM - 12:00 PM
Announcements
12:00 PM - 01:00 PM
Lunch & Exhibit Hall
01:00 PM - 02:00 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • Mass Merchant
  • eCommerce
  • Petro/Convenience
  • Small Ticket/Restaurant
02:00 PM - 03:40 PM
Product Showcase Tracks +

Track 1: Fraud/Chargebacks
COVID has accelerated the shift from retail payments to ecom payments, and from contact payments to mobile/contactless payments. With this shift comes growth in fraud and chargebacks. Attend the [Chargebacks] track to learn about the latest solutions to combat and mitigate these ever growing risks to your organization.

Track 2: Alternative Payments
After an intense and sobering 2020, it appears at long last that alternative payments are ready for prime-time. A more open transacting environment is finally emerging, enabling more secure and efficient payment options to sink in and gain scale.

Increased interest by MAG members in fielding more effective payment interactions with their customers drove development of this new Product Showcase track for alternative payments. Attendees will be able to experience up to a half-dozen brief 'deep-dives' in this Product Showcase track from credible providers, along with an opportunity to follow-up with them with specific interests subsequent to the session. Providers will be dispensing specific, targeted and relevant information about what it takes for merchants to put these new payment products into action--helping to make 2021 the year to finally make the transition to a payment system that works for everyone.

Track 3: Gateway
For many organizations, gateways serve as the backbone of their payment acceptance infrastructure. Gateways have the potential to transform an organization’s payment strategy and create meaningful efficiencies. Gateways offer solutions to integrate new payment types and methods, mitigate fraud, increase authorization rates, harness new technology, improve interchange qualifications, and leverage solutions like PINless debit, debit routing, tokenization and encryption.

When it comes to gateways, there are many providers and countless solutions. Ensuring the proper alignment and fit is critical. Organizations must ensure they partner with a provider who will help them evolve their strategy and increase the efficiency of their payments. If not properly aligned, a gateway can create undue burden, unnecessary complications, business challenges, roadblocks in the customer journey, and a layer of additional cost.

In this track, we will showcase several gateway providers. They will share with us their available solutions and the wealth of benefits they offer to help your organization better understand the current market offerings. Identifying the optimal solution, that presents the best fit and can grow with your organization, serves as a foundational pillar to evolving your payments strategy.

Track 4: Enabling Payments
When a customer pays for goods, sometimes they can pay in multiple ways. Sometimes, they only have one method they can use. Transferring value requires navigation through our various payment infrastructures. The Payments Enablement track presents the opportunities and means for mitigating limitations within the U.S. merchant payments infrastructure.

03:40 PM - 03:50 PM
Exhibit Time & Networking
03:50 PM - 05:30 PM
Product Showcase Tracks +

Track 1: Fraud/Chargebacks
COVID has accelerated the shift from retail payments to ecom payments, and from contact payments to mobile/contactless payments. With this shift comes growth in fraud and chargebacks. Attend the [Chargebacks] track to learn about the latest solutions to combat and mitigate these ever growing risks to your organization.

Track 2: Alternative Payments
After an intense and sobering 2020, it appears at long last that alternative payments are ready for prime-time. A more open transacting environment is finally emerging, enabling more secure and efficient payment options to sink in and gain scale.

Increased interest by MAG members in fielding more effective payment interactions with their customers drove development of this new Product Showcase track for alternative payments. Attendees will be able to experience up to a half-dozen brief 'deep-dives' in this Product Showcase track from credible providers, along with an opportunity to follow-up with them with specific interests subsequent to the session. Providers will be dispensing specific, targeted and relevant information about what it takes for merchants to put these new payment products into action--helping to make 2021 the year to finally make the transition to a payment system that works for everyone.

Track 3: Gateway
For many organizations, gateways serve as the backbone of their payment acceptance infrastructure. Gateways have the potential to transform an organization’s payment strategy and create meaningful efficiencies. Gateways offer solutions to integrate new payment types and methods, mitigate fraud, increase authorization rates, harness new technology, improve interchange qualifications, and leverage solutions like PINless debit, debit routing, tokenization and encryption.

When it comes to gateways, there are many providers and countless solutions. Ensuring the proper alignment and fit is critical. Organizations must ensure they partner with a provider who will help them evolve their strategy and increase the efficiency of their payments. If not properly aligned, a gateway can create undue burden, unnecessary complications, business challenges, roadblocks in the customer journey, and a layer of additional cost.

In this track, we will showcase several gateway providers. They will share with us their available solutions and the wealth of benefits they offer to help your organization better understand the current market offerings. Identifying the optimal solution, that presents the best fit and can grow with your organization, serves as a foundational pillar to evolving your payments strategy.

Track 4: Enabling Payments
When a customer pays for goods, sometimes they can pay in multiple ways. Sometimes, they only have one method they can use. Transferring value requires navigation through our various payment infrastructures. The Payments Enablement track presents the opportunities and means for mitigating limitations within the U.S. merchant payments infrastructure.

09:30 AM - 05:00 PM
Virtual Exhibit Hall Open
10:30 AM - 10:40 AM
Welcome
10:40 AM - 10:50 AM
What's Ahead for the Day
11:00 AM - 12:00 PM
Future of Data +
How will the availability of data change the payments landscape?

The ability to collect, share and store data continues to grow at a significant pace. Many in the payments ecosystem are leveraging this new availability of data in creative ways. Whether it is to authenticate a cardholder, prevent fraud, or help tailor products to a consumer, the ability to digest data is changing retail. In addition, data will also change the way customers complete purchases by allowing enhanced checkout processes which remove verification steps. Let’s think about how data will change the checkout experience collaboratively, and in this session, a panel of experts will share how they see data shaping the future.
12:00 PM - 01:00 PM
Lunch, Exhibits & Networking
01:00 PM - 02:00 PM
Future of Connectivity +
How will enhanced connectivity and bandwidth change payments?

The world is becoming more connected every day, and with 5G on the horizon, the places in which payments can be accepted will expand. Whether it is refrigerators placing grocery orders or ordering fast food from a connected car, faster networks will increase the ability for these transactions to occur. As merchants we should think about ways the payments experience may change and how your company can take advantage of these trends. Ask our panel of experts what you should consider during the exponential growth of connectivity.
02:00 PM - 02:30 PM
Break & Networking
02:30 PM - 03:30 PM
Future of Customer Experience +
How will the customer experience continue to evolve in the payments landscape?

Customers are looking to simplify their lives by adopting experiences which save them time and reduces their frustration. This has resulted in the acceleration of touchless payments, and, in many cases, payments moving to the background. These new types of transactions include buy online and pick up in store (BOPIS) and visual scanners creating a cashier less store. Listen in as our panels of experts will talk about the continued evolution in the customers’ purchase experience and how merchants should be preparing for this new reality.
03:30 PM - 04:30 PM
Future of Alternative Payment +
What role will alternative payments play in the future of commerce?

As you look at connectivity and data being used in the payments space, you can start to envision how alternative payments may shape the future of commerce. New risk models are emerging in which credit is granted to consumers through closed end products. Real time payment networks are coming online which allow money to move more directly between parties. Peer to peer networks are being leveraged to move funds between consumers and business. Will we see any breakout new alternative payments, or will the landscape continued to be dominated by the current payment networks? Our group of experts will contemplate the future of alternative payments during this session.
04:30 PM - 04:45 PM
Closing
04:45 PM - 06:30 PM
Networking Events
MERCHANT ONLY DAY
10:30 AM - 04:30 PM
Virtual Exhibit Hall Open
10:40 AM - 10:50 AM
Welcome
10:50 AM - 11:00 AM
What's Ahead for the Day
11:00 AM - 12:00 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • Mass Merchant
  • Petro/Convenience
  • Small Ticket/Restaurant
12:00 PM - 01:00 PM
Lunch, Exhibits & Networking
01:00 PM - 02:00 PM
Merchant Only Roundtable Discussion - eCommerce SIG +
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.
02:00 PM - 03:00 PM
Merchants Unleashed +
Welcome to merchant only day, an opportunity to participate in unfiltered discussion about the direction of the payments industry through a merchant lens. Over the course of the conference, we heard how data, customer experience, connectivity and alternative payments may shape the future – but what does this mean to you as a merchant? We have assembled an expert panel of merchants who all have made significant contributions to the payments landscape over their decades of experience to share their expertise. Invite your senior leaders and join us to participate in a candid discussion about what is broken in the payments industry and what the future holds.
03:00 PM - 03:30 PM
MAG Annual Merchant Survey +
Join us for an overview of headlines from the MAG Annual Member Survey that show trends in merchant initiatives, technology investments, product implementations, and benchmarking metrics such as authorization, fraud & chargeback rates as well as shifts in transaction volumes across channels. 2020 was an interesting year and it will be even more interesting to see how trends were impacted by 2020. Don’t miss out!
03:30 PM - 04:30 PM
Improving the Payments Landscape +
MAG members and staff will share what we’re doing to amplify the merchant voice through our collective education efforts under our Merchant Payments Professionals 101 e-learning that launches Spring 2021, enhanced communications efforts through the introduction of our new MAG website design, and collaboration efforts to drive positive change in the payments industry through current Communities of Practice.
04:30 PM - 04:45 PM
Closing
Tuesday, Feb 23
09:30 AM - 05:30 PM
Virtual Exhibit Hall Open
10:30 AM - 10:40 AM
Welcome
10:40 AM - 10:50 AM
What's Ahead for the Day
10:50 AM - 11:50 AM
Education Session: Emerging Checkout Experiences That Consumers Are Watching +

The consumer experience has shifted drastically over the last few years. What was once sending in a catalog order to a merchant through the mail has evolved into ordering online, paying with a QR code, and even not paying at checkout until sometime later…after you receive the product! But merchants should never "innovate" without taking immense consideration for what that experience will look like for your customer.. Both at the time of checkout and afterwards. As a merchant, how should you think about and plan for upgrading your own shopping experiences to meet consumer expectations in 2021? In this educational session, hear from leading experts with a pulse on these emerging payment experiences, and from merchants who have flipped their checkouts upside down to meet demand for how their customers want to interact with them.

After completing this education session, learners will be able to:
  • Identify the different techniques merchants have used to evolve checkout experiences throughout 2020
  • Explain the various ways consumers are experiencing installment payments (Buy Now Pay Later, or BNPL) today and how to develop a business plan to determine if BNPL is right for your business model
  • Recognize the benefits and options available for a QR Code implementation at checkout… and why it matters now more than ever
11:50 AM - 12:00 PM
Announcements
12:00 PM - 01:00 PM
Lunch & Exhibit Hall
01:00 PM - 02:00 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • Mass Merchant
  • eCommerce
  • Petro/Convenience
  • Small Ticket/Restaurant
02:00 PM - 03:40 PM
Product Showcase Tracks +

Track 1: Fraud/Chargebacks
COVID has accelerated the shift from retail payments to ecom payments, and from contact payments to mobile/contactless payments. With this shift comes growth in fraud and chargebacks. Attend the [Chargebacks] track to learn about the latest solutions to combat and mitigate these ever growing risks to your organization.

Track 2: Alternative Payments
After an intense and sobering 2020, it appears at long last that alternative payments are ready for prime-time. A more open transacting environment is finally emerging, enabling more secure and efficient payment options to sink in and gain scale.

Increased interest by MAG members in fielding more effective payment interactions with their customers drove development of this new Product Showcase track for alternative payments. Attendees will be able to experience up to a half-dozen brief 'deep-dives' in this Product Showcase track from credible providers, along with an opportunity to follow-up with them with specific interests subsequent to the session. Providers will be dispensing specific, targeted and relevant information about what it takes for merchants to put these new payment products into action--helping to make 2021 the year to finally make the transition to a payment system that works for everyone.

Track 3: Gateway
For many organizations, gateways serve as the backbone of their payment acceptance infrastructure. Gateways have the potential to transform an organization’s payment strategy and create meaningful efficiencies. Gateways offer solutions to integrate new payment types and methods, mitigate fraud, increase authorization rates, harness new technology, improve interchange qualifications, and leverage solutions like PINless debit, debit routing, tokenization and encryption.

When it comes to gateways, there are many providers and countless solutions. Ensuring the proper alignment and fit is critical. Organizations must ensure they partner with a provider who will help them evolve their strategy and increase the efficiency of their payments. If not properly aligned, a gateway can create undue burden, unnecessary complications, business challenges, roadblocks in the customer journey, and a layer of additional cost.

In this track, we will showcase several gateway providers. They will share with us their available solutions and the wealth of benefits they offer to help your organization better understand the current market offerings. Identifying the optimal solution, that presents the best fit and can grow with your organization, serves as a foundational pillar to evolving your payments strategy.

Track 4: Enabling Payments
When a customer pays for goods, sometimes they can pay in multiple ways. Sometimes, they only have one method they can use. Transferring value requires navigation through our various payment infrastructures. The Payments Enablement track presents the opportunities and means for mitigating limitations within the U.S. merchant payments infrastructure.

03:40 PM - 03:50 PM
Exhibit Time & Networking
03:50 PM - 05:30 PM
Product Showcase Tracks +

Track 1: Fraud/Chargebacks
COVID has accelerated the shift from retail payments to ecom payments, and from contact payments to mobile/contactless payments. With this shift comes growth in fraud and chargebacks. Attend the [Chargebacks] track to learn about the latest solutions to combat and mitigate these ever growing risks to your organization.

Track 2: Alternative Payments
After an intense and sobering 2020, it appears at long last that alternative payments are ready for prime-time. A more open transacting environment is finally emerging, enabling more secure and efficient payment options to sink in and gain scale.

Increased interest by MAG members in fielding more effective payment interactions with their customers drove development of this new Product Showcase track for alternative payments. Attendees will be able to experience up to a half-dozen brief 'deep-dives' in this Product Showcase track from credible providers, along with an opportunity to follow-up with them with specific interests subsequent to the session. Providers will be dispensing specific, targeted and relevant information about what it takes for merchants to put these new payment products into action--helping to make 2021 the year to finally make the transition to a payment system that works for everyone.

Track 3: Gateway
For many organizations, gateways serve as the backbone of their payment acceptance infrastructure. Gateways have the potential to transform an organization’s payment strategy and create meaningful efficiencies. Gateways offer solutions to integrate new payment types and methods, mitigate fraud, increase authorization rates, harness new technology, improve interchange qualifications, and leverage solutions like PINless debit, debit routing, tokenization and encryption.

When it comes to gateways, there are many providers and countless solutions. Ensuring the proper alignment and fit is critical. Organizations must ensure they partner with a provider who will help them evolve their strategy and increase the efficiency of their payments. If not properly aligned, a gateway can create undue burden, unnecessary complications, business challenges, roadblocks in the customer journey, and a layer of additional cost.

In this track, we will showcase several gateway providers. They will share with us their available solutions and the wealth of benefits they offer to help your organization better understand the current market offerings. Identifying the optimal solution, that presents the best fit and can grow with your organization, serves as a foundational pillar to evolving your payments strategy.

Track 4: Enabling Payments
When a customer pays for goods, sometimes they can pay in multiple ways. Sometimes, they only have one method they can use. Transferring value requires navigation through our various payment infrastructures. The Payments Enablement track presents the opportunities and means for mitigating limitations within the U.S. merchant payments infrastructure.

Wednesday, Feb 24
09:30 AM - 05:00 PM
Virtual Exhibit Hall Open
10:30 AM - 10:40 AM
Welcome
10:40 AM - 10:50 AM
What's Ahead for the Day
11:00 AM - 12:00 PM
Future of Data +
How will the availability of data change the payments landscape?

The ability to collect, share and store data continues to grow at a significant pace. Many in the payments ecosystem are leveraging this new availability of data in creative ways. Whether it is to authenticate a cardholder, prevent fraud, or help tailor products to a consumer, the ability to digest data is changing retail. In addition, data will also change the way customers complete purchases by allowing enhanced checkout processes which remove verification steps. Let’s think about how data will change the checkout experience collaboratively, and in this session, a panel of experts will share how they see data shaping the future.
12:00 PM - 01:00 PM
Lunch, Exhibits & Networking
01:00 PM - 02:00 PM
Future of Connectivity +
How will enhanced connectivity and bandwidth change payments?

The world is becoming more connected every day, and with 5G on the horizon, the places in which payments can be accepted will expand. Whether it is refrigerators placing grocery orders or ordering fast food from a connected car, faster networks will increase the ability for these transactions to occur. As merchants we should think about ways the payments experience may change and how your company can take advantage of these trends. Ask our panel of experts what you should consider during the exponential growth of connectivity.
02:00 PM - 02:30 PM
Break & Networking
02:30 PM - 03:30 PM
Future of Customer Experience +
How will the customer experience continue to evolve in the payments landscape?

Customers are looking to simplify their lives by adopting experiences which save them time and reduces their frustration. This has resulted in the acceleration of touchless payments, and, in many cases, payments moving to the background. These new types of transactions include buy online and pick up in store (BOPIS) and visual scanners creating a cashier less store. Listen in as our panels of experts will talk about the continued evolution in the customers’ purchase experience and how merchants should be preparing for this new reality.
03:30 PM - 04:30 PM
Future of Alternative Payment +
What role will alternative payments play in the future of commerce?

As you look at connectivity and data being used in the payments space, you can start to envision how alternative payments may shape the future of commerce. New risk models are emerging in which credit is granted to consumers through closed end products. Real time payment networks are coming online which allow money to move more directly between parties. Peer to peer networks are being leveraged to move funds between consumers and business. Will we see any breakout new alternative payments, or will the landscape continued to be dominated by the current payment networks? Our group of experts will contemplate the future of alternative payments during this session.
04:30 PM - 04:45 PM
Closing
04:45 PM - 06:30 PM
Networking Events
Thursday, Feb 25
MERCHANT ONLY DAY
10:30 AM - 04:30 PM
Virtual Exhibit Hall Open
10:40 AM - 10:50 AM
Welcome
10:50 AM - 11:00 AM
What's Ahead for the Day
11:00 AM - 12:00 PM
Merchant Only Roundtable Discussions (SIGs) +

The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.

  • Mass Merchant
  • Petro/Convenience
  • Small Ticket/Restaurant
12:00 PM - 01:00 PM
Lunch, Exhibits & Networking
01:00 PM - 02:00 PM
Merchant Only Roundtable Discussion - eCommerce SIG +
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.
02:00 PM - 03:00 PM
Merchants Unleashed +
Welcome to merchant only day, an opportunity to participate in unfiltered discussion about the direction of the payments industry through a merchant lens. Over the course of the conference, we heard how data, customer experience, connectivity and alternative payments may shape the future – but what does this mean to you as a merchant? We have assembled an expert panel of merchants who all have made significant contributions to the payments landscape over their decades of experience to share their expertise. Invite your senior leaders and join us to participate in a candid discussion about what is broken in the payments industry and what the future holds.
03:00 PM - 03:30 PM
MAG Annual Merchant Survey +
Join us for an overview of headlines from the MAG Annual Member Survey that show trends in merchant initiatives, technology investments, product implementations, and benchmarking metrics such as authorization, fraud & chargeback rates as well as shifts in transaction volumes across channels. 2020 was an interesting year and it will be even more interesting to see how trends were impacted by 2020. Don’t miss out!
03:30 PM - 04:30 PM
Improving the Payments Landscape +
MAG members and staff will share what we’re doing to amplify the merchant voice through our collective education efforts under our Merchant Payments Professionals 101 e-learning that launches Spring 2021, enhanced communications efforts through the introduction of our new MAG website design, and collaboration efforts to drive positive change in the payments industry through current Communities of Practice.
04:30 PM - 04:45 PM
Closing

Conference Sponsors & Exhibitors

The 2021 Mid-Year Conference & Tech Forum will offer a variety of opportunities to show support for the MAG and gain additional exposure as you showcase your brand to conference attendees.

Sponsorship Value

As a MAG conference sponsor, merchants will:
  • Remember your company, products and services
  • See you as a supporter and partner in the payments community
  • Recognize your brand

EXHIBIT AND SPONSORSHIP GUIDE
VIEW
EXHIBIT AND SPONSORSHIP SELECTIONS
SUBMIT HERE

 

Discounted pricing available if selecting opportunities for both Mid-Year Conference & Tech Forum. 

Reminder: You must be a current MAG Annual Sponsor in good standing to be a Mid-Year and/or Tech Forum conference sponsor.

Important Deadlines

December 31, 2020:

Deadline to sign up as a MAG Annual or Tech Forum Sponsor.

January 15, 2021:

Deadline to sign up as a Mid-Year or Tech Forum Conference Sponsor and/or Exhibitor and be included in conference marketing materials.
  • Exhibit personnel who will staff your booth must be registered for the conference. 
    • Please see Registration Fees for information on pricing.
  • In addition, a special $75 Exhibitor-Only pass has been created for those booth staff who will only be staffing your booth throughout the conference and attending the networking events. 
    • Note – this pass will not allow access to other conference elements including the general or education sessions or Engage & Play.
  • Please refer to the Annual sponsor levels and benefits to determine how many complimentary registrations your company receives.

Mid-Year Conference and/or Tech Forum sponsorships and exhibits will not be guaranteed or promoted until payments has been received.  We encourage you to submit your payment as soon as possible.

Once your conference sponsorship and/or exhibit selection is made and approved, a MAG Staff member will reach out for payment. Due to proximity to the conference, preferred payment is via ACH/WIRE.

Payment can also be made by check. Please make your check payable to "Merchant Advisory Group" and mail to the address below:

Mail it to the address below: 
Merchant Advisory Group
4248 Park Glen Road
Minneapolis, MN 55416

If you’d like to pay with ACH/WIRE, contact Amy Sellheim

Please let us know by January 8, 2021 if you will not be utilizing your exhibit space.

  • Conference Sponsorship & Exhibitor Questions: Contact Andrea Rouse.
  • Interested in Becoming an Annual Sponsor?  Contact Kari Hartley.
Annual Sponsorship Opportunities
Learn More

Speakers

Thank for you being a valued MAG partner and agreeing to share your expertise and insights with our conference attendees.  Check this page often for the latest updates and guidelines for your presentation.

Important Deadlines

  • January 6: PowerPoint submissions and handouts due to MAG staff
  • January 15: Speaker Bios (in PDF format), Headshots and Speaker Agreements due to MAG staff
  • January 20: Deadline for speakers to register

Questions? Please contact, Lisa Mercurio

ADDITIONAL SPEAKER INFORMATION
LEARN MORE!

On-Demand Session Access and Conference Presentations

After our virtual events all sessions will be available On Demand for anyone who was registered for the event.

 

2021 Tech Forum Conference Sponsors

Thank you to our Sponsors!

2021 Mid-Year Conference Sponsors

Thank you to our Sponsors!

The Merchant Advisory Group

Driving positive change and innovation in the payments industry that serves the merchants interest through collaboration, education, and advocacy.