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Welcome
Thank you for attending MAG Payments Summit London 24
The MAG Payments Summit brought together key stakeholders in the payments ecosystem and focused on the latest in payments technology. Thank you for joining us for a dynamic lineup of speakers, discussions on the latest payments industry topics, and robust engagement opportunities.
MAG conferences offer a unique experience, attracting payments professionals as well as those with organizational responsibilities that include payments and related matters.
- Merchant-Only sessions
- Small Group Discussions around initiatives that directly affect your interests within the payments sector.
- Timely educational sessions and networking opportunities in an intimate setting
REGISTRATION ROSTER
VIEW LISTMAG Payments Summit London Agenda
Last updated on Thursday, May 29, 2025. All times are in BST
Agenda Key
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Merchant Only Session
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National Payments Vision: Panel Discussion on the Regulatory Outlook for Payments in 2025 and Beyond
Presenters
Genevieve Marjoribanks, EY
Anu Widyalankara, EY
Dan Moore, PSR
Abbas Rana, HSBC
Description
As governments and central banks craft their national payments strategies, what does the future hold for merchants, consumers, and financial institutions? This session brings together industry leaders to explore the evolution of national payments frameworks, regulatory shifts, and technological innovations shaping the next decade. From real-time payments to digital currencies, discover how national payments visions drive efficiency, inclusion, and security in an increasingly interconnected world. -
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Networking Reception
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Breakfast
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Driving Innovation, Trust & Global Scale in Payments: A Conversation Between Spotify & MAG
Presenters
Sandra Alzetta, Spotify
John Drechny, MAG
Description
Join an inspiring fireside chat with John Drechny, CEO of the Merchant Advisory Group and Sandra Alzetta, Vice President, Global Head of Commerce & Customer Service at Spotify. -
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Strategic Payments Planning: Navigating Innovation and Disruption
Presenters
Bdour Al Lawzi, PayPal
Description
In this session, PayPal will explore the critical components of a forward-thinking payments strategy and roadmap. We will examine how innovation, such as real-time payments, digital wallets, and embedded finance, is reshaping commerce and how merchants can stay ahead of the curve. We will also discuss how new regulatory and compliance updates should help shape a payments roadmap and how strategic partners can help business achieve their short and long-term payments goals. -
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Break & Exhibit Time
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Powering Payments at Scale: How PokerStars and Fiserv Are Shaping the Future of Transactions
Presenters
Peter O'Halloran, FISERV
Luca Ciappelli, PokerStars
Description
Join Fiserv for an exclusive fireside chat with PokerStars as they explore cutting-edge payments technologies driving one of the world’s leading gaming and entertainment platforms. Discover how core payment processing, gateway solutions, network tokens, and TRA as a service optimise security, compliance, and performance at scale. Gain insights into the evolving payments landscape and how innovation unlocks seamless customer experiences. -
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Elevating eCommerce: The Merchant's Guide
Presenters
Nik Quinn, JP Morgan
Dan Foster, Adobe
Description
In the competitive realm of e-commerce, a seamless payment process is not just a convenience—it's a necessity for exceptional customer experience. In this session, we will delve into the crucial role that efficient payment solutions play in enhancing the customer journey. Explore the cutting-edge payment technologies that are revolutionising the experiences of both merchants and customers. From mobile wallets and contactless payments to advanced fraud detection and multi-currency support, these innovations are reshaping the way transactions are conducted, offering greater security, speed, and convenience.Whether you're a seasoned professional or new to the industry, this session will equip you with the knowledge and tools needed to elevate your payment processes and deliver an exceptional customer experience. -
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Networking Lunch
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Taking Control: The Future of Subscriptions
Presenters
Navpreet Randhawa, Mastercard
Rajni Tiwari, Amazon
Description
The experience of managing subscriptions—including modifying, extending, or canceling them — can be less than ideal. Sometimes, we don’t realize how many subscriptions we’ve signed up for, which increases payment disputes related to subscriptions. In a recent survey, more than 61% of consumers said they want to view and manage their subscriptions directly in their banking app. Learn how Mastercard is simplifying subscription management, helping merchants remove unnecessary payment stops and retain and acquire new customers. -
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Unlocking the Full Potential of Your Multiprocessor Approach
Presenters
Adam Davies, Forter
Justin Gregory, ASOS
Description
In the dynamic world of digital payments, leveraging multiple processors remains a strategic approach for merchants seeking to enhance resilience, reduce costs, and maintain greater control over payment processing. However, maximising performance in a multiprocessor environment requires a well-structured strategy. In this session, we’ll explore key factors to consider when building or optimising a multiprocessor strategy to help you capture more revenue and deliver a seamless customer experience. -
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Break & Exhibit Time
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5 Reasons you Shouldn't Add Pay by Bank to your Checkout
Presenters
Nadja Bennett, Truelayer
Lisa Scott, Truelayer
Description
Open banking payments — or Pay by Bank— have been around for a decade. While it sees 23 million payments each month in the U.K. and is well established in iGaming and financial services industries across Europe, it can’t conceivably compete with card payments or find strong adoption in eCommerce and online retail. Join TrueLayer’s Nadja Bennett as she shares all the reasons you **shouldn’t** add Pay by Bank to your roadmap and why you’re *definitely* best sticking with the status quo. Dive into the future of Pay by Bank and separate myth from reality to show the true value of disrupting the card-heavy eCommerce environment. -
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Navigating the Storm: Payment Resilience in an Uncertain World
Presenters
Liesl Smith, Freedompay
Richard Lim, Retail Economics
Alois Reitbauer, Dynatrace
Description
This session explores the critical importance of payment resilience in today's increasingly complex digital landscape. Recent high-profile security breaches, widespread system outages and ongoing economic uncertainties have exposed the vulnerability of businesses of all sizes to payment disruptions. These disruptions not only impact consumer trust and brand reputation, but also directly affect bottom lines through lost revenue, increased operational costs, and potential regulatory penalties.Robust and reliable payment systems are not just a ‘nice to have’ - they’re a necessity. Join us for a candid conversation with industry leaders as we delve into the challenges and opportunities surrounding payment management in a volatile world. -
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Key Trends Affecting Merchants: NFC Chip Opening and BNPL Changes
Presenters
Tim de Vries, Oliver Wyman
Stephen Whitehouse, Oliver Wyman
Description
Various trends, such as Apple opening up its NFC chip to third-party wallets and BNPL regulation, could have significant implications for merchants. Join Oliver Wyman as they discuss major developments over the last year and how merchants should engage with this technology. -
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Networking Reception
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Breakfast
AllRegistration Open
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Breakfast
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Exclusive Merchant-Only Breakfast with the UK Payments Regulators - FCA and PSR
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Kick off the final day of the Summit with this exclusive Merchant-Only Breakfast — a dedicated, closed-door forum designed specifically for merchants. This session features a rare opportunity to engage directly with UK payments regulators and gain firsthand insights into ongoing regulatory initiatives impacting the payments ecosystem. Join fellow merchants for candid, insightful discussions on the challenges, strategies, and innovations shaping the future of payments. -
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A Deeper Look into B2B Payments
Presenters
Kevin Baker, Bank of America
Duygu Tasdelen-Stavropoulos, Bank of America
Ashley Bowling, Mastercard
Mila Harger, BAT
Quinten Taljaard, CMT Group
Description
What are the similarities and differences of B2B versus B2C? Bank of America will discuss the evolution of B2B payments, how B2C trends impact B2B expectations, and how merchants can leverage these trends for streamlined and digital operations. This session will also explore how the industry will continue to evolve in the B2B space. -
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Taking Stock: Three Market Changes Impacting Merchants in 2025
Presenters
Jordan Copple, CMSPI
Tendai Banda, CMSPI
Keli Sandeman, Virgin Atlantic
Description
We are halfway through 2025, and the retail payments landscape is already undergoing rapid and significant change. Scheme fees are rising rapidly, representing nearly 30% of the total merchant service charge in some markets. In other markets, domestic networks are lowering interchange rates, creating new savings for retailers. This session will provide attendees with the knowledge necessary to navigate the evolving European payments ecosystem, addressing three key topics: the development of local debit networks, strategies for managing rising scheme fees, and advancements in digital payments. -
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Break & Exhibit Time
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Omni-Commerce: Harnessing Global Innovation for Local Experiences
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Pinar Koygun, Worldpay
Description
In this session, we'll delve into the strategies and solutions that enable retailers to unify commerce and payments. By integrating advanced technologies and optimising payment processes, businesses can create localised experiences that resonate on a global scale. -
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Unlocking the Power of Embedded Finance: Enhancing Customer Experience and Driving Growth
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Ana Reiley, Visa
Description
Merchants have strengthened their value propositions by diversifying payments options for their customers at the point-of-sale. However, the new focus to drive revenue growth and improve customer experience is around embedded finance. The integration of third-party financial products and services into digital platforms of non-financial companies leads to a fully integrated, customised experience in line with the expectations of today’s customers. This session will examine how embedded finance can solve the pain points of continually adding more value and enhancing the customer experience. It will also discuss how players in the embedded finance value chain can capitalise on the growth potential. -
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Networking Lunch
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The New Era of Digital Payments: A More Inclusive and Diverse Payment Ecosystem
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Jianmin (James) Yang, Union Pay
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Join this session as UnionPay International explores the key interoperability challenges faced by global payments networks, including inconsistent standards, technological disparities, and how interoperability can benefit acquirers, issuers, consumers, and merchants. -
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How Tap to Pay is Flying Forward with Global Merchants
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Anil Raina, Aurus
Rishi Soni, Aurus
Nigel Stone, Aurus
Description
Soft POS, or "Tap to Pay", is transforming how businesses accept payments by turning smartphones into fully functional payment terminals. Utilizing Near Field Communication (NFC) technology, this solution allows businesses and individuals to process payments directly through their phone, eliminating the need for traditional card readers or dedicated POS hardware. Join this session to learn how a leading airline is using Tap to Pay and the business cases other merchants are making for this new technology. -
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Merchant-Only Session: Cutting Through the Noise: How Real Merchants Are Navigating Payments Complexity
Moderators
Paul Tunstall, MAG
Presenters
Kirsten Lockyer, Spotify
Dejan Rikic, Sony
Charlie Smith, British Airways
Jo Greenberg, bp
Description
Close out the final day of the Summit with a dedicated, closed-door forum designed specifically for merchants. This unique opportunity offers the chance to engage in candid, insightful discussions around key challenges and strategies shaping the payments landscape. Topics include real-world pain points in global payments, PSD3, payments orchestration, cross-border strategies, and more. Expect an open, educational environment where you can share experiences, gain practical insights, and connect with peers who truly understand the complexities of merchant payments.
Agenda Key
Merchant Only Session
Summit Sponsors and Exhibitors
Sponsorship Value
As a MAG exhibitor and/or Conference sponsor, merchants will:
- Recognize your company brand, products, and services
- See you as a supporter and partner in the payments community
- View your company as a relevant solution to current or future payments needs
REMINDER: You must be a current MAG Europe Annual Sponsor in good standing to be a MAG Payments Summit sponsor. View the MAG Europe Annual Sponsor Listing here.
Speakers
Thank you for being a valued MAG partner and agreeing to share your expertise and insights with our summit attendees.
