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Thank you for attending Payments MAGnified 24
Payments MAGnified brought together key stakeholders in the payments ecosystem and focused on the latest in payments technology.
MAG conferences offer a unique experience, attracting payments professionals as well as those with organizational responsibilities that include payments and related matters.
- Merchant-Only Special Interest Group (SIG) Roundtable discussions
- Timely educational sessions and networking opportunities in an intimate setting that attendees have come to value - a value that impacts your company.
- Small Group Discussions and Case Studies
Tech Forum
The Tech Forum is designed specifically for payments IT professionals to learn and network among merchant technology professionals and leading technology providers focused on innovative uses of new payments technologies. Technologies in payments continues to evolve at a rapid pace. The Tech Forum provides attendees with the latest insights necessary to understand and use these new and emerging payments technologies.
PAYMENTS MAGNIGIED 24 ATTENDEE ROSTER
DOWNLOAD LISTTECH FORUM REGISTRATION ROSTER
DOWNLOAD LISTThe MAG Tech Forum is aligned with the MAG bi-annual conference designed specifically for payment IT professionals. Technologies in payments continue to evolve at a rapid pace, and the Tech Forum provides education and networking opportunities among merchant technology professionals and leading technology providers focused on innovative uses of these new relevant payment technologies.
The objectives of holding the Tech Forum event alongside our MAG conferences is to foster collaboration, provide tech-focused knowledge, and build relationships across merchants, their payments IT and business teams, and technology focused sponsors.
NETWORK
Connect with IT professionals at the Tech Forum and payments professionals at the MAG conference events representing
over 150 of the largest U.S. merchants which account for over $4.8 trillion in annual sales across physical and digital commerce.
DEVELOP
Create new business connections with Tech Forum and MAG merchant member attendees from every vertical
(eCommerce, Airlines, Department Stores, Mass Merchant, Grocery, Hospitality, Hotels Petroleum/Convenience Stores, Small Ticket/Restaurants).
DEEP DIVE
Presentations are available on current industry topics that your business peers across the retail community are grappling with in their companies. Join the strategic discussions and learn best practices for today’s rapidly changing payments environment.
LEARN
Access to industry experts who provide the latest insights and innovative uses of new payment technologies twice a year
through panel and keynote sessions, as well as within the exhibit halls at in-person events.
CONTINUED LEARNING
Beyond the in-person meetings twice a year, participate in the MAG webinar series, online learning, MAG committees, and Community of Practice (COP) efforts offered throughout the year. Want to get even more involved? Be a panelist at one of our upcoming events and share your perspective with fellow merchants.
PAYMENTS TECHNOLOGY
LEARN MORE!Payments MAGnified 2024 Agenda
Last updated on Tuesday, February 20, 2024. All times are in (UTC-06:00) Central Time (US & Canada)
Agenda Key
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Merchant Only Session
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Networking Reception
Description
Join us for a networking reception hosted by the MAG.
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Registration Open
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Breakfast & Explore the Exhibit Hall
AllExhibit Hall Open
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Breakfast & Explore the Exhibit Hall
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Exhibit Hall Open
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Keynote Fireside Chat: Less Smoke, More Fire: How Solo Brands Managed High Expectations to Drive Revenue and Deliver a Great Experience
Moderators
John Drechny, Merchant Advisory Group
Speakers
Jenna Flateman Posner, SoloBrands
Doriel Abrahams, Forter
Description
As the world shut down the outdoors opened up, resulting in people exploring new ways to connect and use their free time. Primed for growth, Solo Brands emerged as a “hot commodity” among outdoor lifestyle brands, expanding its market presence, offerings, and profile (including getting Snoop Dogg to go smokeless!). This has resulted in revenues almost tripling in the past three years.
A key driver of SoloBrands’ success has been its ability to deliver a differentiated digital commerce experience. Fueling that experience is a deep understanding of identity and an ability to leverage AI —accurately and instantly parsing bad actors from good consumers ensures everyone gets the experience they deserve.
Jenna Flateman Posner, Solo Brand’s Chief Digital Officer, Doriel Abrahams, Principal Technologist at Forter, and John Drenchy, CEO of the Merchant Advisory Group, will discuss how identity, payments, and fraud can align their data and teams to drive remarkable outcomes. -
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Debit Routing – Taking a Closer Look at the Operational Work to Enable PINless and Token Processing
Moderators
Bryan Penny, Merchant Advisory Group
Speakers
Brian Cullen, Sony
Sara Walsh, Bank of America
Jennifer Schroeder, Pulse
Jason Harding, WorldPay
Description
Join payments industry subject matter experts for an in-depth review of how to successfully deploy token and PINless processing while maintaining customer experience. Panelists will discuss PINless processing for card present and card not present transactions, a comparison of approval rates for PINless and PIN, how tokens integrate with PINless, and considerations for implementation and cost. -
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Break
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Tech
Tech Forum Kick-Off: Payment Evolution: A Retailer's Path to Modernization
Speakers
Chelsea Leenhouts, Dick's Sporting Goods
Holly Worst, Adyen
Jacob Omaits, Adyen
Description
**Level 100**
Dick’s Sporting Goods, Inc. decided to create their own point-of-sale software solution and work with their payments provider to help execute it. During this session, you will hear from the Director of Product Management and the payments engineer on why they decided to build their own solution, how they picked the right payments partner to help them execute, and potential obstacles to avoid if you are deciding to embark on a similar rollout. -
Business
Optimizing Your Payments Costs: The Merchant Perspective
TechPayment Token Success: Identifying the Drivers of Lift
BusinessFrom Hype to Reality: Exploring the True Potential of AI and ML in Fraud Prevention
TechUnderstanding Headless Commerce and the (Potential) Future of Digital Retail
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Business
Optimizing Your Payments Costs: The Merchant Perspective
Speakers
Tin Cheun, Ticketmaster
Jesse Johnson, Allegiant
Rachel Herrera, Shift4
Description
Understanding and mitigating the cost of payments acceptance remains a critical component of any merchant's yearly priorities. The list is only growing: interchange, network fees, processing fees, gateway margins, fraud costs, and more lead to an intimidating prospect for any payments manager. Learn from experienced merchant payments experts about their experiences managing the cost of payments and the importance of advocating for your needs to your partners in this session moderated by Shift4. -
Tech
Payment Token Success: Identifying the Drivers of Lift
Speakers
Jason Harding, WorldPay
Description
**Level 100**
Does the success of a transaction rely more on the usage of a network payment token or the issuer that it is sent to? We assign value to our routing decisions - whether it be the usage of a network token or routing to a PINless Network; but what else is contributing to the success of a transaction? During this session, we will focus on the drivers of lift, the flexibility in routing decisions, and the differences between issuers. We will use data and merchant examples to highlight the benefits of routing decisions and try to isolate specific optimization drivers. Understanding the difference will help to better identify opportunities for lift and growth.
After this session, you will:
• Understand the factors that contribute to payments success
• Payments optimization trade-offs
• Build for flexibility and what comes next -
Business
From Hype to Reality: Exploring the True Potential of AI and ML in Fraud Prevention
Speakers
Vic Smith, DoTerra
Paul Baer, Visa Acceptance Solutions
Katie Craven, Visa Acceptance Solutions
Description
In today's rapidly evolving digital landscape, fraud prevention has become a top priority for organizations worldwide. While most fraud prevention providers talk about their automated, AI-driven fraud solutions, what may be often left out is that these solutions still rely heavily on slow and expensive manual reviews. So, what role should AI and ML technology play in your fraud prevention strategy? What is the technology capable of in the context of fraud prevention? And what hidden limitations and drawbacks should you be aware of?
In this session, the presenters will tap into their decades of collective fraud management experience to lead a provocative discussion. You will walk away with new insights into how you can implement an AI-driven fraud solution with the scalability, sophistication, and accuracy you need to drastically reduce—and even eliminate—the need for slow, costly manual reviews. -
Tech
Understanding Headless Commerce and the (Potential) Future of Digital Retail
Speakers
Andrew Gordon, Discover Global Network
Description
**Level 200**Headless commerce is often called the future of online shopping because it allows for greater speed and flexibility than an all-in-one platform. However, adopting a headless approach comes with complexity that all teams need to keep in mind. This session will dive into a high-level overview of headless commerce, including what is it, what are its strengths, its weaknesses, and finally, where is this space going into the future.
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Networking Lunch
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Explore the Exhibit Hall!
AllInnovation Stage: JCB
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Explore the Exhibit Hall!
Description
Whether it is for a mid-day pick-me-up of snacks and beverages or competing in the Exhibitor Quest for a chance to win great prizes, you will definitely want to spend time in our conference Exhibit Hall. This is the best opportunity to network with providers and find the solutions your teams need. See you there! -
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Innovation Stage: JCB
Presenters
Lib DeVeyra, JCB International Credit Card Co., Ltd.
Description
Learn about a new service that uses NFC tags as a payment method with merchants, creating new flexible sales opportunities with SMB merchants and unattended environments. This eliminates the need for a physical POS; merchants can just implement an NFC tag at the point-of-sale. The consumer taps their phone on the merchant-presented NFC tag which directs them to a web browser where the transaction is securely completed. It is more secure than a printed QR code with the NFC tag being tamper-proof. Panelists will discuss the multiple use cases it may be implemented for, such as vending machines, sports and entertainment venues, and at restaurants with table service.
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Innovation Stage: Nuvei
Presenters
Steve Vincent, Nuvei
Description
Did you know that false declines could be costing you three times more revenue than fraud? At Nuvei, we understand this imperative. That's why we're not just enhancing payment processing; we're revolutionizing it with our Authorization Optimization Suite. By intelligently applying functionality and features at every stage: pre-transaction, during transaction routing, and post-transaction, we empower our customers with the highest approval rates possible.
This session will discuss what steps merchants can take and which tools to engage to optimize their payments.
This session will explain:
• How to elevate transaction success with pre-transaction tools like partial approval, card updating, simplified payment security, and tokenization
• Why features like smart routing, exemption engine, and fraud screening mean more money in your pocket
• Why intelligent retry tools mean fewer transaction declines
• How power of insightful analytics and transaction insights can unlock more revenue opportunities -
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Innovation Stage: Flywire
Presenters
Aimee Schumaker, Flywire
Description
Does your business look at FX risk as a "cost of doing business" internationally? It's time for a new view. Better international receivables processes are a real source of value for your organization and build stickier and stronger relationships with customers. You can reduce the cost of intermediary bank fees, offer customers payments methods and currency choices, and get paid on time and in-full. In this session with Flywire’s SVP Greg Leven, you will learn:
• Common challenges faced when collecting international receivables
• Real stories on how businesses are benefiting from taking a fresh look at their international payments processes
• How Flywire works and how they can help -
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Small Group Discussion - Assessing Payments Costs
AllSmall Group Discussion - New Fraudster Strategies
AllSmall Group Discussion - Refunds and Returns
AllSmall Group Discussion - Everchanging Customer Expectations for Unified Commerce
AllSmall Group Discussion - Participating in a Successful RFP
AllSmall Group Discussion - Innovation Trends in Payments
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Small Group Discussion - Assessing Payments Costs
Moderators
Ron Collins, CommonSpirit Health
Josh Pynn, Merchant Advisory Group
Description
The cost of payments can be opaque and difficult to understand. This session will center around how all payments stakeholders can better understand the fees associated with various payments. MAG Staff will provide you with valuable sources and a robust Q and A on the types and amount of card fees. -
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Small Group Discussion - New Fraudster Strategies
Moderators
Michael Silver, 7-Eleven
Rebecca Alter, Sift
Description
As the industry finds new and innovative ways to transact and engage with customers, so do bad actors. Fraudsters are getting more and more creative, and with additional technology to help, it can be difficult to combat fraud. Join a discussion which will cover the new ways fraud is occurring in payments and your peers’ experiences in solving it. -
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Small Group Discussion - Refunds and Returns
Moderators
Jeremy Balkin, TodayPay
Trent Addington, Walmart
Description
Explore the intricacies of refunds and returns in the dynamic U.S. payments industry during this session. Panelists will delve into both challenges and opportunities that arise, providing valuable insights for businesses navigating this critical facet of customer transactions. -
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Small Group Discussion - Everchanging Customer Expectations for Unified Commerce
Moderators
Jesse Erdal, The Home Depot
Neha Taneja, Aurus
Michelle Jenkins, NCR VOYIX Corporation
Description
Customers are becoming much more involved in the decisions that merchants will make about their payments. Giving customers what they are looking for in a checkout experience can improve loyalty, conversion, and engagement. Discuss and ask questions about trends you're seeing in consumer needs in 2024. -
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Small Group Discussion - Participating in a Successful RFP
Moderators
Clint Cady, W. Capra Consulting Group
Mike Farrell, Subway
Description
One of the largest and most impactful projects a merchant and vendor will undergo is a full RFP for processing or other services. Determining success can be difficult, especially with shifting priorities between all parties. In this small group discussion, you will hear from your peers about what they consider the goals and priorities in an RFP, as well as how to begin a successful relationship. -
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Small Group Discussion - Innovation Trends in Payments
Moderators
Randy Gibbons, Southwest Airlines
Elizabeth Carefoot, J.P. Morgan
Description
This group discussion will center around the various innovations in payments technology expected in 2024 and beyond. Hear from experienced payments technology professionals and ask questions on interpreting market shifts.
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Business
Strategies to Mitigate the Risks of Failed Payments and Passive Churn in 2024
TechDigital Identity, Commerce Evolution, and a Web3 World
BusinessCreating a Digital Highway: The Road to Transforming B2B Payments
TechHow to Get it Right – Balancing Customer Experiences with End-to-End Fraud Prevention
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Business
Strategies to Mitigate the Risks of Failed Payments and Passive Churn in 2024
Speakers
Jesus Luzardo, Vindicia
Description
2024 is the year to overcome the risks of failed payments and passive churn. Terminally failed payments not only impact immediate revenues, but they also contribute to passive churn, causing long-term damage to the customer experience and profitability. Today’s financial climate requires a strategic set of actions and tools to mitigate risks, recover terminally failed payments, and boost customer lifetime value. -
Tech
Digital Identity, Commerce Evolution, and a Web3 World
Speakers
Peter Czimback, Aramark
Sanjay Saraf, J.P. Morgan
Description
**Level 200**Jump to the forefront of payments innovation and uncover the transformative power of unchanging digital identities while you probe a realm where technology reshapes trust and security. From cutting-edge full-stack omnichannel solutions to the revolutionary intersection of digital identity and commerce in the Web3 economy, this session identifies not only the current needs and capabilities of merchants, consumers, and fintech entities but also anticipates the investments for future essentials. Join us as we navigate the ever-evolving landscape, unlocking new business horizons, and enhancing the very fabric of consumer shopping experiences. -
Business
Creating a Digital Highway: The Road to Transforming B2B Payments
Speakers
Todd Albers, Federal Reserve Financial Services
Rob Hudecek, Jack Henry
Description
The exchange framework, an electronic delivery network based on a set of technical standards and policies that allows businesses to securely share electronic supply chain documents with one another, has paved the way for innovation in business-to-business (B2B) payments and cash flow management. With advanced B2B payments data support capabilities, businesses have found a way to advance the implementation of electronic B2B payments. Early adopters of the exchange framework will discuss how they are implementing this network to enable eInvoices and eRemittances, and how these industry innovations can optimize B2B payment efficiency. -
Tech
How to Get it Right – Balancing Customer Experiences with End-to-End Fraud Prevention
Speakers
Noelle Seawright, Mastercard
Michael Habermann, Radial
Description
**Level 100**
In today’s world, fraudsters are increasingly sophisticated in their attacks. They have now set their sights beyond the transaction event to any weak spot they can find. Therefore, companies need to adapt by implementing end-to-end fraud prevention strategies that assess risk at every step of the customer journey, not just during transactions. Merchants need to ensure they’re preventing fraud throughout account creation, transactions, and in cases where a customer can't be verified triggering a manual review — all while avoiding friction for good customers. The question then becomes: how? In this panel session, industry experts will discuss how to leverage multi-layered fraud prevention approaches that balance friction and fraud.
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Business
Merchant Only SIG: Recurring/Subscription Billing
TechMerchant Only SIG: Tech
BusinessMerchant Only SIG: Petroleum/Convenience Store
BusinessMerchant Only SIG: Small Ticket/Restaurant
BusinessMerchant Only SIG: Mass Merchant
BusinessMerchant Only SIG: eCommerce
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Business
Merchant Only SIG: Recurring/Subscription Billing
Description
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night. -
Tech
Merchant Only SIG: Tech
Description
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night. -
Business
Merchant Only SIG: Petroleum/Convenience Store
Description
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night. -
Business
Merchant Only SIG: Small Ticket/Restaurant
Description
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night. -
Business
Merchant Only SIG: Mass Merchant
Description
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night. -
Business
Merchant Only SIG: eCommerce
Description
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.
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Networking Reception
Sponsors
Description
Join us for a networking reception hosted by TreviPay.
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All
Registration Open
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Breakfast & Explore the Exhibit Hall
AllExhibit Hall Open
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Breakfast & Explore the Exhibit Hall
Description
Whether it is for a mid-day pick-me-up of snacks and beverages or competing in the Exhibitor Quest for a chance to win great prizes, you will definitely want to spend time in our conference Exhibit Hall. This is the best opportunity to network with providers and find the solutions your teams need. See you there! -
All
Exhibit Hall Open
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Innovation Stage: Stripe
Presenters
Chintan Sanghvi, Stripe
Description
Stripe provides the payments infrastructure to build better customer experiences that empower merchants to meet customers wherever they are, across borders, channels, payment methods, and different stages of the buying journey. Learn how to provide unified customer experiences with Stripe's optimized checkout suite and point-of-sale solutions. -
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Innovation Stage: Riskified
Presenters
Charlotte Glatt, Riskified
Description
Day in the Life - Demo of Policy Protect: Inspired by true customer experiences with Policy Protect, Charlotte Glatt will walk you through the practical, dramatic differences Riskified makes in a Head of Strategic Growth's day-to-day. You will see how leading-edge ML clustering and crystal clear UI combine to drive meaningful results across a wide range of current merchant challenges surrounding digital identity and policy abuse.
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Business
How Industry Collaboration is Driving Higher Approvals
TechHow Artificial Intelligence Will Shape the Future of Payments
BusinessUnited We Stand: Cross-Departmental Collaboration to Combat Payments Fraud
TechOvercoming Barriers in Payment Software by Removing Manual Test Pain Points
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Business
How Industry Collaboration is Driving Higher Approvals
Speakers
Josh Ledgerwood, The Home Depot
Matt Gulosh, Visa Acceptance Solutions
Description
It is time to end the division between merchants and issuers. Merchants know a lot about their customers and issuers know a lot about their cardholders – by enhancing visibility and sharing relevant data, we can uncover valuable insights that lead to more informed decision-making. Imagine the power of this collective intel to optimize fraud detection and prevention, reduce false positives, and enhance overall transaction approval rates.
In this session, join Cardinal and The Home Depot as they discuss:
• A holistic approach to how merchants and issuers can collaborate to break down silos and make better payments decisions
• The benefits of real-time data sharing with EMV 3DS
• How the importance of data sharing will optimize your fraud and authentication strategy
• Live Q&A -
Tech
How Artificial Intelligence Will Shape the Future of Payments
Speakers
Casey Zenner, Kount, an Equifax Company
Noah Fitzgerald, Integrity Payments Group
Description
**Level 100**Did you know that artificial intelligence (AI) can recognize fraud trends and patterns invisible to the human eye? It’s true. Without AI, you could be missing out on incredible insights such as campaign performance metrics, conversion data, and consumer buying trends. We believe every merchant should have access to this data. Find out more by joining Kount and Integrity Payments Group for a lively discussion about the insights you can gain from using AI to analyze your payments data. Understand how AI discovers trends and patterns humans often miss. Learn how to get actionable insights from your own payments data. Uncover new ways to secure revenue. -
Business
United We Stand: Cross-Departmental Collaboration to Combat Payments Fraud
Speakers
Ryan O'Connor, Best Buy
Jen Renner, Best Buy
Roenen Ben-Ami, Justt
Description
As organizations continue to grow and diversify their streams of commerce, payments are touching more and more of the business. In the case of fraud, there can be dozens of internal stakeholders working to combat, mitigate, and eliminate fraudulent transactions from their POS. If that work is siloed in teams that were once separated, the mission is in jeopardy of failing. Join Justt in this session to understand how departmental collaboration is imperative in the fight against fraud and can enable merchants to supercharge their fraud-fighting efforts. -
Tech
Overcoming Barriers in Payment Software by Removing Manual Test Pain Points
Speakers
Itai Sela, PaytestLabs
Description
***Level 200***This breakout session will focus on overcoming barriers in payments software development by tackling the challenges of testing. We will explore strategies for automating testing processes and streamlining workflows to boost efficiency and reliability.
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Business
How Mobile ID is Transforming Digital Commerce
BusinessRedefining POS Financing: Strategies for Lasting Customer Connections
TechNot Your Grandma's 3DS
TechPayments in Cloud Computing
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Business
How Mobile ID is Transforming Digital Commerce
Speakers
Henk vanDam, UL Solutions
Description
Digital commerce is foundational to our economy and is where the most significant innovation is happening in payments. While payments will always remain crucial, they will continue to integrate into one seamless checkout experience. Consumers demand frictionless experiences with seamless authentication to ensure trust, privacy, and security. Digital identity is paramount for further adoption and expansion of digital payments. mDL will be presented as an example of an available opportunity that can be considered as authentication in digital environments in a secure, trusted, and convenient way at the back of the house as well as at the front end of commerce. Panelists will shine a different light on fee models and frameworks for the costs of financial transactions. -
Business
Redefining POS Financing: Strategies for Lasting Customer Connections
Moderators
Josh Pynn, Merchant Advisory Group
Speakers
Tom Carter, Citizens Pay
Boomer Muth, Koalafi
Description
The recent BNPL surge highlights a growing appetite among customers and merchants for flexible options to pay over time. This session will explore how POS financing providers are innovating and empowering merchants to cultivate deeper relationships with diverse customer segments. Explore strategies that not only drive growth but also prioritize delivering a customer-centric user experience, ensuring sustained loyalty in an evolving landscape.
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Tech
Not Your Grandma's 3DS
Speakers
Jeff Hallenbeck, Forter
Brian Castelli, PwC
Description
**Level 100**3DS is often viewed as a simplistic tool to apply to transactions in a blanket fashion. However, 3DS has unrealized potential to reduce fraud, shift chargeback liability, and increase authorization rates. In this session, PwC and Forter will share how they are helping leading merchants leverage 3DS strategically to grow revenue while minimizing costs. -
Tech
Payments in Cloud Computing
Speakers
Mark Ericksen, Deloitte
Description
**Level 200**Merchants continue to embrace the cloud and what it has to offer in terms of efficiencies and scalability, but what about payments? Is the cloud the right place for operating your payments infrastructure? How can you scale for your peak season? Should you be cloud agnostic? There are many questions to be asked and answered in your cloud architecture and implementation. Let's take a closer look at Payments in the Cloud and how merchants can leverage the best of the cloud in their payments designs.
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Business
Cost of Payments Acceptance and Everything Behind the Curtains
TechPayment Encryption in a Quantum Computing World
BusinessPay by Bank in 2024 - What You Need to Know
TechNot So Friendly: Detecting and Preventing First Party Fraud
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Business
Cost of Payments Acceptance and Everything Behind the Curtains
Speakers
Jasmyne Willis, Redbridge Debt & Treasury Advisory
Description
When you think of the cost of payments acceptance, you may often think of processing fees, however, they are not the only fees or costs that come with payments processing. Multiple fees are associated beyond processing fees with accepting and optimizing payments that are just as important. In today’s economy, merchants must ensure they have all the right resources for gathering reliable data. There are pros and cons behind the cost of having the correct data, not having all the right information, or watching out for hidden data. Panelists will look behind the curtain to uncover everything merchants should be aware of regarding the cost of payments acceptance. -
Tech
Payment Encryption in a Quantum Computing World
Speakers
Joachim Vance, Verifone
Description
** Level 200**As the world hurtles toward the era of quantum computing, the very fabric of our digital security is at the brink of transformation. Join us in this pivotal session, where we unravel the profound impact of quantum computing on the bedrock of asymmetric cryptography, which underpins the encryption algorithms used to secure online payments (in TLS), device boot security, and a significant portion of the payment infrastructure's key management. Discover what aspects of our current security protocols are susceptible to quantum disruption and, equally important, identify the resilient elements that stand steadfast in the face of this quantum revolution. Gain valuable insights into the landscape of quantum-resistant encryption and learn about the strategic measures you can implement now to fortify your organization against the quantum challenges of tomorrow. -
Business
Pay by Bank in 2024 - What You Need to Know
Speakers
Mollie Curran, Plaid
Description
2024 will be a pivotal year in the broader adoption of pay by bank in the U.S., but questions remain about what it will take to get more people to use it. This session will explore the state of pay by bank, real-work examples, the next segments to adopt, and how key challenges are being overcome. We will also dive into the regulatory implications of 1033 and how different segments of consumers are more ready than others.
This session will also cover:
• The impact of 1033 on the future of U.S. open banking payments
• Changing consumer expectations and preferences
• Predictions for 2024 -
Tech
Not So Friendly: Detecting and Preventing First Party Fraud
Speakers
Priyanka Aggarwal, PayPal
Prasanna Vinjamuri, PayPal
Description
**Level 100**First party fraud, commonly known as friendly fraud, has become a prevalent concern in today's business landscape. This devious form of fraud relies on exploiting legitimate or legitimate-looking identities, adding complexity to attempts to detect it. As instances of first party fraud continue to surge and the associated losses escalate, it is imperative for merchants to equip themselves with the knowledge and tools to combat this threat in the post-transaction phase.
In this session, we will:• Examine the global trends in the proliferation of first party fraud
• Delve into the intricacies of first party fraud within the post-processing phase of the customer lifecycle
• Acquire insights into actionable steps to identify and thwart first party fraud
• Learn how to counter this type of fraud when conventional credit risk models and third-party fraud models may fall short
In an era characterized by global uncertainty and ever-evolving economic conditions, the incentive for individuals to gain an unfair advantage is on the rise. Join our session to empower yourself with the knowledge and strategies needed to effectively address this challenge in your unique environment.
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Business
Case Study: Payments Orchestration: How Wawa is Optimizing Commerce in a Complex World
BusinessCase Study: Unlocking Access for the Underserved Consumer
TechCase Study: Elevating the Dining Experience through Digital Transformation
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Business
Case Study: Payments Orchestration: How Wawa is Optimizing Commerce in a Complex World
Speakers
Phil Drewes, Wawa
Jeff Pomeroy, Carat from Fiserv
Description
From authorization to network routing and settlement, payments orchestration has long represented the ‘nuts and bolts’ of commerce. However, shifts in modern consumer expectations are pushing brands to enable more personalized experiences, forcing merchants to enhance their tech stack to account for new layers of complexity within their payments strategy. To find the balance between optimization and enabling new experiences, businesses are turning to solutions that support a configurable payments strategy that is simple to execute across large infrastructures. The ability to orchestrate and optimize payments across physical and digital experiences has never been more crucial as brands deliver innovation to their customers while managing the costs and complexities of payments acceptance.
In this session, panelists from Fiserv and Wawa will discuss why merchants are turning to highly configurable solutions to orchestrate payments and detail the specific ways Wawa is using commerce solutions to move faster, reduce operating costs, enhance consumer experiences, and meet their business goals.
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Business
Case Study: Unlocking Access for the Underserved Consumer
Speakers
Mitch Fadel, Upbound Group
Todd Wanek, Ashley Furniture
Josh Pynn, Merchant Advisory Group
Description
Hear firsthand the detailed story of how Ashley Furniture has thrived since welcoming subprime customers into their ecosystem with open arms. Ashley was a pioneer in the sub-prime lending space and has become an advocate for the underserved and sub-prime consumer. Ashley implemented a program that had no precedent at the time – the economics, policy, and technology associated with this effort were intimidating – and ultimately partnered with Upbound Group to support the venture. While this was cutting-edge 20 years ago, this partnership has evolved into a mature and stable revenue stream for both organizations. Attend our session to learn more about how Ashley has maintained and improved this program over time including the roadblocks, challenges, and success over two decades. -
Tech
Case Study: Elevating the Dining Experience through Digital Transformation
Speakers
Jayne Stegemiller, Jollibee
Miriam Blase, J.P. Morgan
Description
Jollibee Foods Corporation, the world’s fastest-growing Asian restaurant company, is spreading the joy of eating through their Jollibee, The Coffee Bean & Tea Leaf, and Smashburger brands. Recognizing the strategic value of digital payments, Jollibee Foods elevated its importance in the company by creating a MarTech Payment role and model tasked with optimizing the way they connect and transact with customers in-store, online, and through mobile channels.
In this session, Jayne Stegemiller of Jollibee Foods Corporation-North America and Miriam Blase of J.P. Morgan Payments will explore the challenges and opportunities that led Jollibee to elevate digital payments in their organization, how the new role engages with finance, technology, marketing, other functional teams, and finally the operational and financial benefits that have been realized to date.
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Networking Lunch
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Innovation Stage: Vesta
AllExplore the Exhibit Hall!
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Innovation Stage: Vesta
Presenters
Dave Guilbault, Vesta
Arthur Wolff, Vesta
Description
Vesta makes smart transaction decisions for online businesses in real time that help maximize good orders and weed out fraud to deliver the greatest revenue possible with 100% confidence.Starting from the moment a consumer clicks “Buy Now,” we will demonstrate how Vesta works behind the scenes on the checkout page of an eCommerce site, analyzing billions of data points to determine if the payment is legitimate or fraudulent from the Innovation Stage. We will walk through the user experience of our admin portal, which includes a comprehensive dashboard of insights, data, and recommendations that ultimately allow Vesta to provide merchants with a risk score or a decision that will help protect their business and increase sales. -
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Explore the Exhibit Hall!
Description
Whether it is for a mid-day pick-me-up of snacks and beverages or competing in the Exhibitor Quest for a chance to win great prizes, you will definitely want to spend time in our conference Exhibit Hall. This is the best opportunity to network with providers and find the solutions your teams need. See you there!
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Innovation Stage: Katapult
Presenters
Chandan Chopra, Katapault
Description
Experience how Katapult opens paths to ownership for underserved consumers with technology that transcends credit scores, offering transparent, flexible purchasing options. Learn how we are redefining lease-to-own with a transparent, inclusive approach, powering opportunities for consumers and growth for retailers. Join Katapult as we champion financial inclusion, one transaction at a time, making every purchase an opportunity for growth and empowerment. -
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Innovation Stage: Link Money
Presenters
Brian Griffin, Link Financial
Shaun Vanderkaap, Link Financial
Description
Payment processing fees are going up again in 2024! Empower your customers to pay securely from their bank accounts AND reduce your payment processing fees by 70-80%. Plus, say goodbye to most fraud risks. Join panelists from Link Money for an open banking demonstration. -
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Maximize Your Sponsor Benefits: Building Strong Partnerships
AllSIGs and Snacks
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Maximize Your Sponsor Benefits: Building Strong Partnerships
Speakers
Joe Vasterling, Best Buy
Hannah Walker, Walmart
Eric Vescera, Inspire Brands
Description
Sponsors: Please join us for a sponsor-only session to discuss the value of being a MAG sponsor, provide ways to get the most out of your sponsorship, and network with your fellow MAG sponsors. We will also have a Q&A session to learn what is most important to you, our sponsors. -
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SIGs and Snacks
Description
The ultimate networking session! The inaugural SIGs & Snacks was a hit and is making a comeback at Payments MAGnified. Join your fellow merchants for open and honest discussion about the latest going on in payments to collaborate and problem-solve together.
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Take a Trip: Unpacking International Payments
Moderators
Paul Tunstall, Merchant Advisory Group
Speakers
Pam Stults, Marriott International
Jaspreet Wadhwa, Walmart
Holly Worst, Adyen
Description
Multinational merchants face unique challenges emerging into a market where the payments systems are unfamiliar to them. What payments methods customers use, how they use them, and their priorities in completing transactions are all questions that need answering when building a strategy. Plus, the developments of payments systems in other regions can help inform U.S.-only merchants about trends to watch out for. Join this panel of experts as they unpack international payments trends and practices - and more! -
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Artificial Intelligence: The Smart Solution for Payments?
Moderators
Anand Goel, Optimized Payments
Speakers
John Laffoon, The Home Depot
Manish Nathwani, SHAZAM
Bobby Gibbs, Oliver Wyman
Description
The 2023 buzzword of the year award almost certainly goes to Artificial Intelligence. This technology has been around for a while now, and its uses are skyrocketing with the likes of ChatGPT, machine learning algorithms, and more. Payments managers everywhere are probably being asked: "Should we leverage AI in our payments stack? If yes, how?"
Join a panel of experienced payments professionals as they discuss how AI might fit into payments and pitfalls to avoid when experimenting with this new technology. -
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Networking Reception
Sponsors
Description
Join us for a networking reception hosted by Forter.
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Registration Open
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Breakfast
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Business
Merchant Only SIG: eCommerce
BusinessMerchant Only SIG: Petroleum/Convenience Store
BusinessMerchant Only SIG: Small Ticket/Restaurant
BusinessMerchant Only SIG: Mass Merchant
BusinessMerchant Only SIG: Recurring/Subscription Billing
BusinessMerchant Only SIG: International
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Business
Merchant Only SIG: eCommerce
Description
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night. -
Business
Merchant Only SIG: Petroleum/Convenience Store
Description
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night. -
Business
Merchant Only SIG: Small Ticket/Restaurant
Description
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night. -
Business
Merchant Only SIG: Mass Merchant
Description
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night. -
Business
Merchant Only SIG: Recurring/Subscription Billing
Description
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night. -
Business
Merchant Only SIG: International
Description
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night.
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Networking Break
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Women in Payments: Merchant Edition
Speakers
Ann Schmitt, The Walt Disney Company
Anusha Ramanujam, Square
Alexandra Lara, Netflix
Kathy Hanna, The Kroger Co.
Description
2024 is the year for organizations to build a culture that breaks down barriers, enhances diversity, and creates a more balanced and equitable workforce. Join MAG Board Chair Ann Schmitt as she speaks with prominent payments leaders about their journeys through their careers. Hear about their challenges, triumphs, and transitions of working in payments, as well as the value of strong connections, relationships, and experiences. The panel will dive deep into important lessons learned about the payments industry, as well as insightful career-focused topics like mentoring rising payments leaders, staying determined and driven, and finding fulfillment in the continually changing landscape. -
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Leveraging MAG’s Educational Resources to Build a Successful Payments Strategy
Moderators
Peter Jessiman, The Wendy's Company
Speakers
Robert Goldberg, Universal Orlando
Beverly Cole, Walmart
Description
The Merchant Advisory Group (MAG) serves as an educational resource for payments professionals of all levels. This merchant panel will provide examples of how they have leveraged the MAG’s educational resources including eLearning courses, webinars, and best practices guides to educate their teams on important functions within their payments organizations and build a successful payments strategy. Join us for this engaging session and learn how to best utilize the MAG’s educational resources and get a sneak peek of what’s coming next for education!
Learning Objectives:
• Identify where to access the MAG’s educational resources including eLearning courses, webinars, infographics, and best practice guides.
• Hear examples of how merchants have utilized and leveraged the MAG’s educational resources.
• Discuss what’s coming next for MAG Education in 2024 and how to stay involved. -
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Prioritizing Payments Policy in 2024
Moderators
Beth Provenzano, Merchant Advisory Group
Speakers
Amy Oberhelman, Target
Hannah Walker, Walmart
Owen Glist, Constantine Cannon
Description
As we kick of 2024, merchants have much to look forward to concerning payments policy. Last year the Federal Reserve announced a proposed rulemaking to reduce the Regulation II debit rate, the Consumer Financial Protection Bureau examined personal financial data rights as well as explored many other payments-related topics, and Congress considered the Credit Card Competition Act. Our expert panelists will share their thoughts on how these important priorities – and other key initiatives – will play out this year. -
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Break: Boxed Lunches
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SIG Leaders Unleashed
Moderators
Bryan Penny, Merchant Advisory Group
Speakers
Randy Gibbons, Southwest Airlines
Mike Lindberg, CHS Inc
Damien Marusa, Comcast
Description
MAG SIG sessions are the ultimate networking sessions - giving merchants the opportunity for open and honest chats with their peers in a no-pressure environment. In this panel session, hear from the merchant leaders of these discussions on the highlights, payments challenges, and key takeaways discussed during the Payments MAGnified 2024 SIG sessions.
Agenda Key
Merchant Only Session
Conference Sponsors and Exhibitors
Sponsorship Value
As a MAG exhibitor and/or Conference sponsor, merchants will:
- Recognize your company brand, products, and services
- See you as a supporter and partner in the payments community
- View your company as a relevant solution to current or future payments needs
REMINDER: You must be a current MAG Annual Sponsor in good standing to be a Payments MAGnified and/or Tech Forum sponsor. View the MAG Annual Sponsor Listing here.
ANNUAL SPONSORSHIP OPPORTUNITIES
Learn MoreSpeakers
Thank you for being a valued MAG partner and agreeing to share your expertise and insights with our conference attendees.
Thank You Payments MAGnified 2024 Sponsors
Payments MAGnified Sponsors
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THANK YOU TO OUR MEDIA SPONSOR
Select sessions are now available on the MAG Learning Center*.
*Log in to the MAG Learning Center using your MAG login credentials to view presentations. Please contact the MAG if you need assistance with your credentials.
Please note, access to recordings is based on your MAG account membership and/or sponsorship type.
SIG Reports
SIG documents are proprietary and confidential.
These documents are for the MAG members only and must not be circulated outside of the MAG Membership.
(Login Required)
SIG Notes now available on the MAG Learning Center.
eCommerce
International
Mass Merchant
Petroleum/Convenience
Recurring/Subscription Billing
Small Ticket/Restaurant
Technology