Some other discussions and efforts within the Petro Fraud COP include the following:
- MAG, Conexxus, and NACS have pushed for transparent fraud loss reporting in order for fuel merchants to understand the financial risk ahead. If you are not getting adequate reporting, contact your acquirer first, then escalate to your network relationship manager(s), and finally escalate to MAG if the challenge persists. Networks have assured us that they will provide merchants with the necessary reporting they need to evaluate the scope of what is ahead in order to communicate appropriately within your fuel merchant organization.
- MAG also advocated for networks allow all merchants require PIN at the dispenser to limit counterfeit fraud risk at those sites not EMV enabled – especially at high fraud locations. Visa has suggested Visa Transaction Advisor (VTA) implementation at reduced thresholds (and at a cost to the merchant) can enable the merchant to direct consumers inside for chip transaction processing but Visa rules otherwise do require PIN bypass on all devices at every fuel merchant location. This means you cannot direct the consumer inside for non-PIN Visa transactions without VTA. Mastercard does not have similar PIN bypass requirements at every device, so consumers without a PIN could be directed inside for chip processing.
- Finally, the MAG COP has also requested that fraud prevention tools such as VTA be made available to merchants at no cost for a period of time to relieve the financial pressures and incent adoption. Unfortunately, that accommodation has not been granted and not all networks even offer such a tool. That said, our next Petro Fraud COP effort will likely be investment in time to evaluate fraud tools in petroleum/dispenser space that specifically focus on fraud scoring for purposes of fraud mitigation. This effort will be valuable in supporting continued education for our MAG fuel members and more broad fuel community accordingly.
So, how do you get involved?
If you would like to join the Petro Fraud COP and help progress our efforts forward, access the MAG’s COP landing page and learn more about how you can get involved!
Crossing fingers déjà vu will be minimal this spring. A collective merchant voice is much louder and more influential and effective than a single merchant alone. Come join the effort.