Merchant Study

What type of activities do merchant payments teams spend the most time on?

What are the largest payments-related pain points today?

How are merchants actively managing their form of payment mix?

What are the primary performance metrics used to measure success for the payments and financial services products that organizations offer?

What level of impact do merchants anticipate for forthcoming/potential payments industry developments?

How prepared are merchants to implement/capitalize on these developments that are driven by regulators and card networks?

What is the customer penetration for first-party and third-party shopping channels?

What tokenization technologies are merchants using for their payments data?

How many merchants have or envision having omnichannel tokenization solutions?

How are merchants procuring various operational payment services today?

What qualities are merchants looking for when partnering with an organization for these payments-related services?

How have payments team sizes been changing?

What are the primary reporting structures for payments teams and how do reporting structures influence payments priorities?