Collaboration Committee

Identify, prioritize, and execute strategies to improve payments operational challenges most relevant to MAG merchant members. Drive merchants' voice through industry participation and enhance payment partners accountability.

Highlights

Network Best Practices Roadmap

In 2017, merchants defined a list of "best practices" for the global networks to create a more equitable payments ecosystem. These best practices have...

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Network Best Practices Roadmaps

The Committee identified Best Practices that payments industry stakeholders should follow. These Best Practices fall within the following four major categories or themes:
  • Fundamentals include concepts that should be practiced by stakeholders in establishing rules, standards, and basic requirements for payment practices that support customer authentication, fraud mitigation, and equitable incentives among stakeholders.
  • Debit addresses practices and protocols that ensure merchant debit routing rights remain intact and robust.
  • Digital  covers practices in the mobile, online, contactless, and other digital channels or products that enable merchant choice of acceptance and transparency around rules and third  party wallet practices such as data use, security, cost, and customer experience.  These best practices also call for changes in pricing, process, rule (chargeback), fraud, and specification practices related to the digital payment environment.
  • Chargebacks & Fraud  addresses practices that reduce chargeback abuse, provide transparency into fraud/chargebacks in the system, and improved chargeback tools and procedures.


Collaboration Committee goals and strategies

Responsibilities

  • Managing and driving relationships with brand networks and acquirers​
  • Identifying and prioritizing strategies and tactics to improve merchant payments operations​
  • Ensuring merchant needs are prominent in industry discussions around payments operations​
  • Monitoring effectiveness of strategies and tactics and anything within the industry that may influence the outcome​
  • Alignment and partnership with the Advocacy and Communications Committee interfacing with merchant trade associations and media to promote awareness of MAG payments operations priorities and representing member interests within trade press.

 

Priorities

  • Reaching cost-effective and simplified payments operations that consider all channels
  • Help merchants protect customers and promote fairness in the ecosystem 
  • Bring public awareness of operational challenges
  • Gain some consistency and alignment among the global networks specific to rules, processes, and best practices
  • Influence the design, development, and commercialization of payments products, rules, and practices in order to resolve industry challenges
  • Shift industry focus to authentication vs. CP/CNP

Committee Leadership

  • Dennis Bouchard
    The Wendy's Company
    Assistant Treasurer
  • Ken Grogan
    Wakefern Food Corp.
    Director Treasury Services
  • Kara Kazazean
    Walmart
    Sr. Director of Payment Services
  • Laura Townsend
    Merchant Advisory Group
    Chief Operations Officer
The Merchant Advisory Group

Driving positive change and innovation in the payments industry that serves the merchants interest through collaboration, education, and advocacy.