Collaboration Committee

Identify, prioritize, and execute strategies to improve payments operational challenges most relevant to MAG merchant members. Drive merchants' voice through industry participation and enhance payment partners accountability.


Network Best Practices - Why are they important?

Explains why the best practices that we would like the networks to adopt are important to merchants.

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Provides articles from the industry and the MAG which impact our members and sponsors. Including articles on pending legislation in Washington, evolution...

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Network Best Practices Roadmaps

The Committee identified Best Practices that payments industry stakeholders should follow. These Best Practices fall within the following four major categories or themes:
  • Fundamentals include concepts that should be practiced by stakeholders in establishing rules, standards, and basic requirements for payment practices that support customer authentication, fraud mitigation, and equitable incentives among stakeholders.
  • Debit addresses practices and protocols that ensure merchant debit routing rights remain intact and robust.
  • Digital  covers practices in the mobile, online, contactless, and other digital channels or products that enable merchant choice of acceptance and transparency around rules and third  party wallet practices such as data use, security, cost, and customer experience.  These best practices also call for changes in pricing, process, rule (chargeback), fraud, and specification practices related to the digital payment environment.
  • Chargebacks & Fraud  addresses practices that reduce chargeback abuse, provide transparency into fraud/chargebacks in the system, and improved chargeback tools and procedures.

Collaboration Committee goals and strategies


  • Managing and driving relationships with brand networks and acquirers​
  • Identifying and prioritizing strategies and tactics to improve merchant payments operations​
  • Ensuring merchant needs are prominent in industry discussions around payments operations​
  • Monitoring effectiveness of strategies and tactics and anything within the industry that may influence the outcome​
  • Alignment and partnership with the Advocacy and Communications Committee interfacing with merchant trade associations and media to promote awareness of MAG payments operations priorities and representing member interests within trade press.



  • Reaching cost-effective and simplified payments operations that consider all channels
  • Help merchants protect customers and promote fairness in the ecosystem 
  • Bring public awareness of operational challenges
  • Gain some consistency and alignment among the global networks specific to rules, processes, and best practices
  • Influence the design, development, and commercialization of payments products, rules, and practices in order to resolve industry challenges
  • Shift industry focus to authentication vs. CP/CNP

Committee Leadership

  • Trent Addington
    Sr. Director, Emerging Payments
  • Ken Grogan
    Wakefern Food Corp.
    Director Treasury Services
  • Kimberly Johnson
    VF Corporation
    Product Owner
  • Anusha Ramanujam
    Head of Payment Partnerships
  • Kelly Andrus
    Merchant Advisory Group
    Director, Collaboration
  • Bryan Penny
    Merchant Advisory Group
    Vice President, Operations
The Merchant Advisory Group

Driving positive change and innovation in the payments industry that serves the merchants interest through collaboration, education, and advocacy.