MAG Insights

Dec 9, 2020, 12:13 by Leah R Collins

The date was February 11th, MAG was having the opening session of the Mid-Year Conference in Atlanta, Georgia, with hundreds of payment professionals gathered to network and learn about payment services, trends and initiatives that impact merchants’ customers and bottom line.

Dec 3, 2020, 15:09 by Leah R Collins

This year started with hope and promise no different from years prior, but it took a sudden and unexpected change, COVID-19, that has challenged us all in different ways. For some, the challenge has been centered around how to keep the country fed and employees safe. For others, it has been focused on how to keep businesses viable. In a matter of days, we were creating new business practices to serve our customers in ways we had not considered in the past while also accelerating pilots of new operational models to serve their expectations.

Nov 10, 2020, 09:51 by User Not Found

September 3, 2015

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May 15, 2015

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September 7, 2017

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September 7, 2017

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February 28, 2017

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December 1, 2016

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December 1, 2016

Nov 10, 2020, 09:51 by User Not Found

Imagine this: On a sunny spring day, Jen, a 36 year-old wife and mother, puts her kids on the bus for school and leaves her suburban home for yet another busy day. Her first stop is the gas station to fill-up her SUV. She used to go wherever was convenient during her day, but now she makes a point to fill-up at stations in one specific chain because their new smartphone app gives her $.10 off per gallon when she uses the app to operate the pump and pay using her stored checking account information.

Oct 12, 2020, 17:12 by User Not Found

Multiple teams and vendors at Kroger spent three years of planning, development, and rollout to ensure its Fuel Dispenser EMV conversion was a success not just for the company, but for customers as well.

Oct 12, 2020, 17:00 by User Not Found

The magnetic stripe has been around since the sixties – the same decade I was born as well as the birth of the cassette tape. Is it time for this major underperformer to retire? Not me! I am talking about the retirement of the magnetic (mag) stripe. Although I won’t comment on my relevance in today’s environment, we all know how things turned out for the audio cassette.

Oct 9, 2020, 16:11 by User Not Found

March 8, 2018

Oct 9, 2020, 16:02 by User Not Found

As consumers continue to leverage digital channels more often for transacting, there has been a sense of optimism that the paradigm in payments could shift to one that fosters increased competition and innovation coming from new technology players offering creative consumer experiences that enhance overall retail commerce. In recent weeks, it has become unclear if that paradigm shift will be challenged in light of a new remote commerce framework being introduced by the global payment networks.

Oct 9, 2020, 15:47 by User Not Found

By now most organizations have heard of the European Union’s (EU’s) General Data Protection Regulation (GDPR), which came into force in May 2018. The new legislation establishes guidelines on how companies should handle customer privacy, store data securely, and respond to security breaches. Businesses across the EU (or who have dealings with EU companies) have been working hard to change their practices and get GDPR compliant. Merchants, who frequently come into contact with sensitive customer information like payment details, have to be especially prepared as GDPR has the potential to affect many areas of their businesses.

Oct 9, 2020, 15:43 by User Not Found

As business continues to expand around the globe, I often reflect back on a single Disney song from 1962 that allowed us to peer into the future. Shortly after the Cuban missile crisis, The Sherman Brothers wrote the song “It’s a Small World (After All).”

Oct 9, 2020, 15:39 by User Not Found

As the shopping experience increasingly shifts online, organizations across the payment space are under greater pressure than ever to reduce fraud while making sure transactions remain as easy as possible. A new European Union initiative – the Second Payment Services Directive (PSD2) – is designed specifically for this purpose and lays out a framework so that companies can both protect customers, whilst also providing the best possible shopping experience.

Oct 9, 2020, 15:31 by User Not Found

Customers are more discerning when deciding where to buy big-ticket items, so retailers with strategies in place to make the purchasing process seamless and effectively inform and engage shoppers across channels have an advantage. This includes consumer financing options for customers across the credit spectrum and new technology that enhances the customer experience and integrates a flexible credit program.